Program Leader responsible for managing strategic activities within the Sales, Credit, and Servicing Center of Excellence (CoE), focusing on Program Governance, Risk Management, Talent Development, Product Implementation, Financial Management, and Contract and Vendor Management.Highlights: ➡️ Program in final stage of delivery – on track and on budget.➡️ High Levels of Senior leader attendance reported on monthly Board and Stakeholder calls. ➡️ Employee Engagement level of the project team grew over 2-year period.➡️ Successfully mitigated a self-identified issued related to role assignments.

Change Leader responsible for translating business needs into technology solutions, quickly remedying technology service delivery issues, improving internal processes to speed up solutions for employees, and implementing education and communication plans to support change management initiatives.Highlights:➡️ Led cross-functional team engagement for problem resolution, collaborating with experts from Network, Server, Applications, and Architecture, resulting in the resolution of over 250 problems and successful deployment of enhancements in 2021.➡️ Provided recommendations to enhance efficiency within the IT internal service model, focusing on workflow adjustments, automation enhancements, and negotiation of vendor service contracts, leading to a 67% reduction in technical incidents reported by client groups year over year.➡️ Facilitated collaboration among network, development, product management, and production control teams to enhance the customer-facing employee experience, achieving consensus to develop a just-in-time product availability API delivered to desktop dashboards and the STRIDE mobile application.

Retail strategist focused on design and delivery of hardware, software, and network upgrades to improve the branch experience of our customers and employees. This includes all offices across the 3,100-branch franchise with a budget that exceeds $100 million. Developed robust change management plan containing end user educational tools, guides, and web sites. Actively engaged in the design, collection, and distribution of Voice of the Customer feedback.Highlights:➡️ Challenged the traditional desktop computer design to successfully implement mobile hardware in 3100 branch offices.➡️ Successfully implemented in branch check imaging technology reducing risk of loss and/or theft of negotiable items in transit to operations centers for processing.➡️ Built trusted relationship with Technology Executives leading to the creation of a new position in Technology and Operations Services

Internal Organizational Consultant for Consumer and Small Business Banking Division. Specific lines of business include Supermarket, Corporate, Hospital, Airport and University Full Service branch locations. Contracted by leadership to assess and provide guidance on how to improve financial performance at branch, district, region, and division levels.Highlights:➡️ Grew the Supermarket branch count from 5 locations to ~850 and Corporate, hospital, airport, and university offices from 30 to ~96 in 8 years, further strengthening U.S. Bank’s presence in 19 States.➡️ Key influencer of strategy that resulted ~85% of new locations turning profitable in less than 36 months.

Human Performance Improvement (HPI) consultant and education functions for U.S. Bank's Enterprise Learning Services Division.

1994-1997 and 1999-2007Supervisor of supermarket branch locations in Cleveland and Columbus market managing over 100 employees. Established sales policies, goals, and development plans, as well as resolved customer service issues

Developed and implemented expansion plan for supermarket banking division, developed onboarding and training program for new employees, involved in lease negotiations with store partners, and developed proforma and sales projections for new locations