Steve D. Email & Phone Number

Omaha Metropolitan Area

Greater Omaha Area

• Sells programs and services to new and existing customers by sustaining vital relationships and developing and implementing strategies.• Established and executed plans for commercial accounts that go beyond expectations in profits increase, account profitability and the customer satisfaction.

Omaha, Kansas City, Denver And Billings

• Partnered with third party management groups to ensure compliance with CHEP Operations Quality and Safety standards.• Managed and resolved quality and delivery concerns directly with the customer.• Championed standardization across the region, partnering with Logistics, Planning, Engineering, Strategic Operations and Safety to drive continuous improvement.• Identified and executed cost savings opportunities within the region. This resulted in over $300,000 in cost savings over the last 4 years.• Promoted customer centric focus through coordination of quality performance.• Supported regional inventory reporting and physical audit processes.• Helped drive culture shift across the region through collaboration with Risk Management, Health, Safety & Environment, and regional counterparts.• Coordinated the relocation of both the Omaha and Kansas City facilities with no impact to customers.

Omaha, South Dakota, W. Iowa

• Managed and grew territory of 80 accounts to over 130 across five states, generating over $10M in annual revenue.• Analyzed customer administrative processes and implemented operating procedures at the customer location in order to prevent or minimize asset losses.• Identified growth opportunities across account base, created an action plan, and partnered with customer & CHEP colleagues to execute business expansion.• Presented monthly account metrics to customer, promoting partnership aimed at improving account relationship and growth.• Achieved and exceeded KPI objectives including sales growth and accounts receivables on a consistent basis.• Coordinated with internal cross functional team members in the development and implementation of process improvements through Six Sigma methodologies.• Awarded West Region Representative of the Year, 2003.