Steve Dougherty Email & Phone Number

SVP in ICG Loans Ops

Buffalo/Niagara, New York Area

IT Project Manager and Senior Business Analyst

I am an Assistant Vice President and Project Manager at Citi in charge of a reengineering project to implement regulatory reform and requirements. I am responsible for building out requirements documents, running meetings and creating a unified and streamlined business model in accordance with industry best practices.

I am a business analyst for a Re-engineering project to coalesce multiple systems into one user interface. I liase between operations and technology to develop system and functional requirements.

Getzville Ny

Creating and maintaining corporate accounts for global trading in multiple markets. Working with local Middle Office reps to ensure client satisfaction and ensure smooth trade flow.

Responsibilities: Researching and enriching data files for the AML Look-Back project sponsored by Public Sector Lockbox concurrent with duties within the Lockbox. Requires knowledge of Word and Excel, as well as dedicated enrichment programs.

Keying sensitive information for Citigroup at its client's request and to its unique specifications. Working knowledge of computers, high speed and efficient data entry skills required.

Contacting debtors by phone regarding delinquent accounts for various creditors including Barclays Bank of Delaware. Included knowledge of computers, phone etiquette and knowledge of state and federal regulations concerning debt collections.

Cheektowaga, New York

Contacting debtors by phone regarding delinquent accounts for various creditors including Bank of America and Chase Bank. Included knowledge of computers, phone etiquette and knowledge of state and federal regulations concerning debt collections.

Williamsville, New York

Taking classified ads over the phone for over 200 newspapers in the United States and Canada. Included knowledge of computers, typing and phone etiquette, as well as sales techniques.

B.A., Eastern European Studies

Education record

High school