Steve Evans Email & Phone Number

Basildon

London, United Kingdom

Jan 2015 – Present Claranet Project Office Manager.• Excellent Customer facing skills, both internal and external.• Responsible for Monthly and Quarterly forecasting working closely with Finance and Operational teams.• Responsible for delivering the forecasted financial target against budget.• Chair weekly and monthly delivery performance presentations to the Senior Management Team. • Responsible for two teams of Project Co-Ordinators across two locations.• Deliver all orders in an efficient and cost-effective manner and within budget.• Supplier and Vendor Management.• Conduct Monthly Team Briefs and 1-2-1’s for performance management. • Drive Quality Assurance the Team.• Implemented a new Escalation Team within Delivery.• Responsible for driving best practice across all product sets.• Form part of a 1 in 4, 24x7x365 on call Duty Managers function responsible for managing Major Incidents. Control internal and external communications ensuring all updates are delivered in a timely manner.• Working closely with the Head of Department and Director to drive business improvement.Claranet London Support Manager.• Responsible for the day to day management of the London Support Team for a successful MSP.o Service Desko Incident Management Tier 2o Incident Management Tier 3o 24x7x365 Team• Driving suppliers for resolution of incidents and providing regular customer and company updates. • Manage the recruitment strategy for the team. • Reduced the London Support team’s escalations from twenty to zero in nine months.

London, United Kingdom

Nation Wide

Azzurri Communications Ltd. Head of Network Implementation (Voice, Data, Innovations & Transmission)• Responsible for a team of 70 field based Data, Voice, Software development & Transmission engineers; split in to six teams covering the UK.• The team is responsible for the full end to end process from supporting the sale community with pre sale advice, design through to project end and handover to support. Also providing 24/7/365 on call field support.• The team holds a wide range of skill sets from CCNA through to CCIE and equitant for Avaya & Mitel. • Failure to achieve results would normally result in serious delays and considerable expenditure of additional resources and lost revenue.• Responsible for the management of engineering accreditation to maintain Service Partnerships. (Cisco; HP; ADVA; Sorrento, Mitel, Avaya).• Conduct bi-annual appraisals on first line reports; setting SMART goals and KPI’s.• Conduct monthly 1-2-1 meetings with first line reports.• Coach and mentor first line managers and technical Team Leaders.• Responsible for the areas budget.• Reduced team turnover and cost.• Responsible for the strategic thinking and planning for the department always taking the customers and business in to account. • Responsible for recruitment. • Conduct monthly Team briefs for the engineering teams and quarterly management meetings.• Excellent presentation skills. Having to deliver presentations for internal and external customers at Board level.• Excellent customer facing skills. Becoming the face of Azzurri for major customers.• Lead and played key roles in delivering high profile internal business improvement initiatives (Meet Azzurri; Voice of Azzurri; Principle Engineering; Diary Planner; Azzurri Labs; Engineers electronic tool kit, Hand held devices).• Conduct monthly Service Reviews meetings for key customers.• Point of escalation for internal and external issues.

South Uk

Global Crossing Network Communications Manager UK South & LondonNetwork Communications Manager• Supervises the day-to-day activities of 31 technicians involved in the installation, commissioning and maintenance of all Network equipment.• Produce weekly and monthly reports on the Teams performance.• Conduct bi-annual appraisals on Team members, setting SMART goals.• Responsible for tracking trends and follow up actions.• Responsible form the production of weekly and monthly resource schedules. • Quality approval of all work carried out by team members. • Responsible for on call faulting and maintenance over the Global Crossing Network.• Product experience includes Cisco Routers 2503, 3600 and 7500, Nortel TN4Xe, TN16Xe, Ciena DWDM 40 Channel and Corestream, Marconi SMA 1, 4, 16c, 16c+, 16 Ser 3, Lucent OLS 400G and 800G, Bandwidth Manager, Nokia P-Mux, DC and AC Power Systems.• Responsible for the management and maintenance for all Network Spares for the UK South.• Completely knowledgeable about the jobs supervised.• Failure to achieve results would normally result in serious delays and considerable expenditure of additional resources.

International

1988-2000 HM Forces ArmyRoyal Corp of Signals• Progressed to the Rank of Sergeant.• Undertaken intensive technical and soft skills training for a Digital Network.• Performed regular power point presentations and briefings to an audience of managers and directors.• Responsible for large teams.Personal DetailsHealth: - Fit Non-SmokerInterests: - I enjoy new challenges and I am always willing to learn new skills. I am keen on running and football, both as a player and a spectator. I enjoy spending all of my spare time with my two children and wife.Driving Licence Held: - C+E (HGV1) Full.