Steve Madden Email and Phone Number

Platform Control are a 24/7 team who provide 1st line support to Sky’s content which is available on Sky set top boxes (including legacy boxes and SkyQ). This includes over 500 DTH broadcast channels being delivered to over 11 million U.K. customers, Sky's On Demand service (which handles around 60 million customer downloads each week), Sky's Interactive platform, Sky Store, and SkyQ applications. Platform Control also support Sky channels on 3rd party platforms such as Freesat, Freeview… Show more Platform Control are a 24/7 team who provide 1st line support to Sky’s content which is available on Sky set top boxes (including legacy boxes and SkyQ). This includes over 500 DTH broadcast channels being delivered to over 11 million U.K. customers, Sky's On Demand service (which handles around 60 million customer downloads each week), Sky's Interactive platform, Sky Store, and SkyQ applications. Platform Control also support Sky channels on 3rd party platforms such as Freesat, Freeview, Virgin Media and BT Vision.As a Platform Control Team Manager, I was responsible for 6 Platform Controllers, and one Ops Lead who keep the DTH platform up and running 24 hours per day. I was also the duty Incident Manager for any P1/P2 incident impacting any DTH broadcast service/platform when on duty. I was also heavily involved in project delivery, ensuring my team were able to manage issues occurring on newly launched systems as effectively as possible. Show less

Platform Control are a 24/7 team who provide 1st line support to Sky’s content which is sent to our customers. This includes Linear TV content. On Demand content and content streamed to customers internet enabled devices.My duties as a Platform Controller was all about ensuring any issues affecting any service on the DTH Broadcast or VOD platform were kept to a minimum.During this time I became proficient using Tandberg System 3000 (MCC), 5000 (MEM) and Ericsson 8K (NCC)… Show more Platform Control are a 24/7 team who provide 1st line support to Sky’s content which is sent to our customers. This includes Linear TV content. On Demand content and content streamed to customers internet enabled devices.My duties as a Platform Controller was all about ensuring any issues affecting any service on the DTH Broadcast or VOD platform were kept to a minimum.During this time I became proficient using Tandberg System 3000 (MCC), 5000 (MEM) and Ericsson 8K (NCC) compression systems. Thales Corals & Amethysts, Openstreamer, IStreamer, COS Matrix, MS Access, Toad, IFIX, Sitescope, Gomez, Openview, Opsview, Actus, Wohler, ACP. I also learnt Linux and SQL so I could interact with the numerous Cisco/NDS built applications which Sky use. Show less

NCE (Network Control Engineering) were a monitoring team reporting to Sky MCR. The team were absorbed into Platform Control during the merger of departments in 2005.