Steve L. Email & Phone Number

Greater Los Angeles Area

Greater Los Angeles Area

• Working as part of 2 person IT team, my roles include Active Directory user management, Asset Management, Office 365 administration, MDM administration, Vendor and Project Management as well as supporting users at our.
• Provide quality in person, phone and remote support to end-users including complex support for hardware (laptop, and mobile devices), software, and applications including connectivity to network.
• Assist with providing support, guidance and training on the function and usability of business applications.
• Perform field level hardware repairs and upgrades.
• Assist with refresh of hardware and software.
• Install and repair operating system and applications on laptops, and mobile computing devices.

Greater Los Angeles Area

• Working as part of the infrastructure team, my roles include Active Directory user management, Asset Management, Office 365 administration, MDM administration, as well as supporting users at our corporate headquarters.
• Phone Support: Provide phone support and coverage for inbound support calls to the Service Desk. This also includes remote support for desktops, notebooks, and mobile devices.
• Desktop Support: Troubleshoot, diagnose and repair hardware, software, network and peripherals issues. Coordinate new user setup, create account in AD and Exchange, image PC, setup phone, network printers and etc. VoIP.
• Communication: Being able to identify problems in the environment and communicate with peers. Provide a level of discretion when it comes to sensitive data and communication such as confidential company information.
• Incident Management: Documenting all incidents, problems and requests in the company ticketing system (ManageEngine) with a focus on SLA’s, documentation, and customer satisfaction, and escalate as needed to service.
• Vendor Management and Procurement: Manage relationships with specific vendors and serve as the organization point of contact.

Member Regulation, Sales Practice - Los Angeles, California

• Desktop Support – Provided Tier I and Tier II support for roughly 90 staff in Los Angeles based Member Regulation, Dispute Resolution, and Enforcement offices and provided periodical support to 35 more in San.
• Hardware and Software Implementation and Deployment – Timely installed, modified, and repaired computer hardware, software and other technology peripherals.
• Technology Asset Management – Managed Los Angeles inventory of equipment and computer peripherals. Tagged new equipment and record serial numbers to Asset Management and administered the disposal of technology assets.
• Training – Orientated staff to the FINRA Corporate Desktop and proprietary software. Setup computers for presentation training, VTC/VMR, and other electronic equipment as needed. Coordinated training on the deployment.
• Technology Policy and Administration – Completed purchasing requisition orders to meet Los Angeles technology needs. Acted as the technical liaison between technology vendors and end users.
• Troubleshooted NGuest Wi-Fi connectivity for visitors in OTR hearings and arbitration hearing forums.

Dispute Resolution - Los Angeles, California

• Provided Tier 1 support for roughly 25 staff members in the Los Angeles Dispute Resolution. Provide periodical technical support to Arbitration Panel Members and onsite visitors. Troubleshooted hardware and software.
• Troubleshooted NGuest Wi-Fi connectivity for visitors in arbitration hearing forums.
• Analyzed initial pleadings, researched CRD to determine proper jurisdiction, entered information into MATRICS, and prepared cases for service.
• Assessed filing fees, member surcharges and processed fees at various stages of the case and made recommendations on fee waiver requests.
• Analyzed claims to ensure the correct panel composition.
• Reviewed all motions, solicited responses, and prepared documentation for submission to arbitrators in a timely manner.