Steve Smith Email & Phone Number

Greater Toronto Area, Canada

RBRO Solutions is a leading iManage end-to-end solutions provider for over 20 years. Founded on the philosophy that complexity must create simplicity, this is the driving force behind our solutions.Responsibilities• Interpret and execute on defined system requirements and provide support to resolve problems or enhance their understanding of systems • Provide post-implementation support to our clients around RBRO products and solutions • Provide direction to clients regarding best practices around information management• Advising clients during the project of the technical feasibility of the proposed solutions• Review and validate functional specifications and related design elements for client implementations

Melbourne, Australia

Office Information Australia (OIA) is a long established information management systems provider with customers across Australia and throughout the Asia-Pacific region. They provide clients, large and small, with complete IT solutions, from the initial analysis to careful planning and design, implementation, training, and ongoing support with a focus on Enterprise Content Management and the iManage suite of solutions.Responsibilities • Provide technical consulting and sales support services for iManage products and services. Extensive work with several corporate legal, legal and accounting firms in Australia. • Responsible for client account management, business consulting and consultative sales of OIA’s services and partner solutions (iManage Work, RBRO Solutions, DocsCorp products).• Implementation of the products in the client environment, through a staged approach – UAT through to Production.• Present and provide effective end-user training and support to clients.Accomplishments• Successfully deliver business consulting and project leadership for a number of high profile customer engagements with respect to their document management systems. • Implemented DMS upgrades (parallel and in place) and provided value add functionality to workspace generation.• Provided ongoing customer support to several large organisations.• Successfully migrated 13 million documents from an on-premise solution to the iManage Cloud.

Melbourne, Australia

RBRO Solutions, a leading business solutions provider, is dedicated to helping organisations get the greatest value from their business content and work processes. The company is trusted globally by over 400,000 business users and has worked with over 500 medium, large and Fortune 500 companies. RBRO offers visionary leadership to its clients with respect to changing landscapes that impact their business.Responsibilities • Responsible for client account management, business consulting and consultative sales of RBRO’s services and own IP solutions and partner solutions.• Successfully managed a large customer and partner portfolio across Australia, New Zealand and Singapore. Engage with C-level, senior managers, project / change management and technical delivery roles and communicate the value of the technology to prospective clients.• Worked collaboratively under tight timelines to achieve sales performances that met or exceeded target by developing a trusted advisor relationship that provided insight and value to my customers by understanding their core needs and aligning them with the capabilities of RBRO, partner solutions and associated services.• Implementation of the products in the client environment, through a staged approach – UAT through to production.• Maintained customised sales demo instances.• Presented and provided effective training and support to clients and RBRO partners, actively participate at conferences, tradeshows, and other events.• Refined pre-sales processes and contributed to best practice strategies, fed front-line customer business needs and challenges back to product development.Accomplishments• Provided technical consulting and sales support services resulting in over $1.4M in sales of RBRO Solutions’ products and services.• Successfully delivered business consulting and project leadership for a number of high profile customer engagements with respect to their document management systems.

Toronto, Canada Area

RBRO Solutions is committed to providing clients with the best of breed technology solutions and the highest level of end-to-end services, integrated software products, and customized Snap-in software solutions. RBRO Solutions is partnered with global leaders specializing in ECM solutions, providing adoptable and scalable improvements in business efficiency and agility. With a sophisticated Document Management Solutions (DMS) platform, companies can grow their business to meet the needs of the ever changing enterprise marketplace.

Toronto, Canada Area

Triella provides small and medium-sized businesses with professional and accountable consulting in the areas of information technology strategy, infrastructure design, technology assessments and services, and wireless communications. Triella specialises in the implementation of virtualisation, remote access, document assembly and document management. Clients span law, financial, higher education, and not-for-profit sectors.Responsibilities • Planned, developed, implemented, troubleshoot, tested and maintained operating systems and their associated server hardware, software, databases, SANs, Active Directory objects and group policies for clients.• Gathered and analysed client requirements; developed solution scope of work and outlines as well as develop solution architecture and design documents.• Evaluated processes and methods used in existing IT systems, propose upgrades/modifications, new system hardware/software to meet clients current and future needs.• Configured switching, routing, firewall and security devices.• Troubleshoot and provided service support in diagnosing, resolving and repairing server-related hardware and software malfunctions, including workstations, communication infrastructure and back-up solutions.• Improved efficiency by writing scripts to automate routine server maintenance tasks.Accomplishments• Planned and executed a physical relocation of a client, upgrading the client’s network, and telephony infrastructure. • Participated in a server migration from Novell to Microsoft, implemented on VMware vSphere. • Led and implemented a CRM helpdesk ticketing system, and project management tool for the firm. Track support tickets through to resolution. • Key role in the server migration from Microsoft Windows 2003 to Windows 2008 on VMware vSphere and Citrix XenApp server. • Led and implemented several Small Business Server 2003 to Small Business Server 2008 / 2011 server migrations.

Toronto, Canada Area

With a presence in 27 countries, Carlson Marketing is the fourth largest Canadian marketing agency. The Enterprise Engagement line of business develops and maintains web-based CRM applications to manage sales incentive programs and contests. Managed a development centre with eight direct reports encompassing all functional areas including development, marketing, IT infrastructure and service delivery. Managed over 25 successful product launches set against aggressive timeframes using established practices. Responsible for data centre contract negotiations and setup. Taking business objectives from concept to detailed product specifications, driving technical documentation and final implementation. Accomplishments• Played a key role in developing a leading on-demand incentive solution running over 4,500 incentive programs for FP500 clients around the globe with a small team.• Worked directly with Finance and Audit in managing a multi-million dollar point bank to ensure strict fiscal accuracy.• Worked closely with Operations and Customer Service to analyze areas to improve efficiency and implemented solutions, reducing time spent by staff on the application by 80 per cent.• Successfully decommissioned a data centre on a very tight timeline, including the sale of assets. Ensured that the SalesDriver data was securely delivered to company headquarters.• Managed relationships and technology issues between separate remote teams in five offices world wide, and was often involved in the resolution of many communication and technical issues.

Toronto, Canada Area

Responsible for the setup and maintenance of the SalesDriver production and development servers. Lead team that ensured the smooth running of this comprehensive online application. Planned and performed a Windows NT to Windows 2003 migration, including an Active Directory implementation. Managed a Microsoft Exchange Server for e-mail, and the associated client software. Wrote test plans; programmed automated test software; participated in performnce reviews with developers and product designers to ensure product quality before rolling out a new release.Accomplishments• Successfully moved the SalesDriver production and development environments to an outsourcing facility in a very short time frame, ensuring a smooth transition and minimal disruption to essential website services.• Consistently delivered a high quality of production support service to our customer service team. Our online application continually evolved, serving over 800 companies, several of them listed in the Fortune 500. • Successfully completed a migration of a remote office from one infrastructure to another as part of a larger integration with Carlson Marketing and authored a Disaster Recovery Plan for the SalesDriver application.• Consolidated the development and QA servers to half the number of physical servers, allowing for faster rebuilds and deployments, as well as reducing costs.

Toronto, Canada Area

• Administered the local area network for the SalesDriver Toronto office. • Responsible for overseeing a Microsoft NT environment on Dell and HP desktops and servers, ensuring that the highest IT standards were maintained. • Technologies implemented include SQL clustering, VPN, and load balancing.• Experience with Cisco routers and firewalls• Performed routine maintenance checks and handled system incidents in a timely and effective manner. • Provided technical advice and support to end users in two offices, and liaised with vendors to acquire hardware and software.• Managed a Microsoft Exchange Server for e-mail, and associated client software.

Markham, Ontario, Canada

IBM Canada Ltd. is one of Canada’s leading providers of advanced information technology, products, services and business consulting expertise and employs over 19,000 people.Responsible for maintaining IBM Canada’s Lotus Notes network in a team environment. Primarily responsible for 30 AIX Lotus Notes servers and troubleshooting Notes failures. Supported Lotus Notes database deployments on the Rapid Application Deployment servers.Accomplishments• Successfully implemented a migration from Intel OS/2 servers to AIX. This involved moving and preparing databases and access groups between two different Lotus Notes domains.• Investigated a problematic internal Lotus Notes database that was impacting performance on all applications residing on the same server. Proposed a solution that was implemented.

Toronto, Canada Area

Compugen provides IT infrastructure, lifecycle management and consulting expertise solutions to mid to large-size public and private enterprises.Responsible for the design, development, and management of the company’s bilingual Internet and Intranet websites. Development included creating groupware applications for internal use. Acted as the lead project manager of various Domino 4.5.1 application developments including usability testing, client presentations, scope change/sign-off, and implementation. Ensured that all client needs and expectations were met, and created an approval system.Accomplishments:• Designed and implemented Compugen’s e-Commerce solution, which included online shopping and tracking mechanisms.• Designed and implemented the Lotus Notes/Domino integration into Compugen’s intranet. The creation of re-usable templates allowed the marketing department to distribute vendor information to the sales team, providing them more technical knowledge on the products they were selling, which resulted in more sales.• Analyzed requirements and built a solution for the Government of Ontario utilizing an existing Lotus Notes implementation.