Steve Smith Email & Phone Number

Greater Toronto Area, Canada

• RBRO Solutions is a leading iManage end-to-end solutions provider for over 20 years. Founded on the philosophy that complexity must create simplicity, this is the driving force behind our solutions.Responsibilities
• Interpret and execute on defined system requirements and provide support to resolve problems or enhance their understanding of systems
• Provide post-implementation support to our clients around RBRO products and solutions
• Provide direction to clients regarding best practices around information management
• Advising clients during the project of the technical feasibility of the proposed solutions
• Review and validate functional specifications and related design elements for client implementations

Melbourne, Australia

• Office Information Australia (OIA) is a long established information management systems provider with customers across Australia and throughout the Asia-Pacific region. They provide clients, large and small, with.
• Provide technical consulting and sales support services for iManage products and services. Extensive work with several corporate legal, legal and accounting firms in Australia.
• Responsible for client account management, business consulting and consultative sales of OIA’s services and partner solutions (iManage Work, RBRO Solutions, DocsCorp products).
• Implementation of the products in the client environment, through a staged approach – UAT through to Production.
• Present and provide effective end-user training and support to clients.Accomplishments
• Successfully deliver business consulting and project leadership for a number of high profile customer engagements with respect to their document management systems.

Melbourne, Australia

• RBRO Solutions, a leading business solutions provider, is dedicated to helping organisations get the greatest value from their business content and work processes. The company is trusted globally by over 400,000.
• Responsible for client account management, business consulting and consultative sales of RBRO’s services and own IP solutions and partner solutions.
• Successfully managed a large customer and partner portfolio across Australia, New Zealand and Singapore. Engage with C-level, senior managers, project / change management and technical delivery roles and communicate.
• Worked collaboratively under tight timelines to achieve sales performances that met or exceeded target by developing a trusted advisor relationship that provided insight and value to my customers by understanding their.
• Implementation of the products in the client environment, through a staged approach – UAT through to production.
• Maintained customised sales demo instances.

Toronto, Canada Area

RBRO Solutions is committed to providing clients with the best of breed technology solutions and the highest level of end-to-end services, integrated software products, and customized Snap-in software solutions. RBRO Solutions is partnered with global leaders specializing in ECM solutions, providing adoptable and scalable improvements in business.

Toronto, Canada Area

• Triella provides small and medium-sized businesses with professional and accountable consulting in the areas of information technology strategy, infrastructure design, technology assessments and services, and wireless.
• Planned, developed, implemented, troubleshoot, tested and maintained operating systems and their associated server hardware, software, databases, SANs, Active Directory objects and group policies for clients.
• Gathered and analysed client requirements; developed solution scope of work and outlines as well as develop solution architecture and design documents.
• Evaluated processes and methods used in existing IT systems, propose upgrades/modifications, new system hardware/software to meet clients current and future needs.
• Configured switching, routing, firewall and security devices.
• Troubleshoot and provided service support in diagnosing, resolving and repairing server-related hardware and software malfunctions, including workstations, communication infrastructure and back-up solutions.

Toronto, Canada Area

• With a presence in 27 countries, Carlson Marketing is the fourth largest Canadian marketing agency. The Enterprise Engagement line of business develops and maintains web-based CRM applications to manage sales incentive.
• Played a key role in developing a leading on-demand incentive solution running over 4,500 incentive programs for FP500 clients around the globe with a small team.
• Worked directly with Finance and Audit in managing a multi-million dollar point bank to ensure strict fiscal accuracy.
• Worked closely with Operations and Customer Service to analyze areas to improve efficiency and implemented solutions, reducing time spent by staff on the application by 80 per cent.
• Successfully decommissioned a data centre on a very tight timeline, including the sale of assets. Ensured that the SalesDriver data was securely delivered to company headquarters.
• Managed relationships and technology issues between separate remote teams in five offices world wide, and was often involved in the resolution of many communication and technical issues.

Toronto, Canada Area

• Responsible for the setup and maintenance of the SalesDriver production and development servers. Lead team that ensured the smooth running of this comprehensive online application. Planned and performed a Windows NT to.
• Successfully moved the SalesDriver production and development environments to an outsourcing facility in a very short time frame, ensuring a smooth transition and minimal disruption to essential website services.
• Consistently delivered a high quality of production support service to our customer service team. Our online application continually evolved, serving over 800 companies, several of them listed in the Fortune 500.
• Successfully completed a migration of a remote office from one infrastructure to another as part of a larger integration with Carlson Marketing and authored a Disaster Recovery Plan for the SalesDriver application.
• Consolidated the development and QA servers to half the number of physical servers, allowing for faster rebuilds and deployments, as well as reducing costs.

Toronto, Canada Area

• Administered the local area network for the SalesDriver Toronto office.
• Responsible for overseeing a Microsoft NT environment on Dell and HP desktops and servers, ensuring that the highest IT standards were maintained.
• Technologies implemented include SQL clustering, VPN, and load balancing.
• Experience with Cisco routers and firewalls
• Performed routine maintenance checks and handled system incidents in a timely and effective manner.
• Provided technical advice and support to end users in two offices, and liaised with vendors to acquire hardware and software.

Markham, Ontario, Canada

• IBM Canada Ltd. is one of Canada’s leading providers of advanced information technology, products, services and business consulting expertise and employs over 19,000 people.Responsible for maintaining IBM Canada’s.
• Successfully implemented a migration from Intel OS/2 servers to AIX. This involved moving and preparing databases and access groups between two different Lotus Notes domains.
• Investigated a problematic internal Lotus Notes database that was impacting performance on all applications residing on the same server. Proposed a solution that was implemented.

Toronto, Canada Area

• Compugen provides IT infrastructure, lifecycle management and consulting expertise solutions to mid to large-size public and private enterprises.Responsible for the design, development, and management of the company’s.
• Designed and implemented Compugen’s e-Commerce solution, which included online shopping and tracking mechanisms.
• Designed and implemented the Lotus Notes/Domino integration into Compugen’s intranet. The creation of re-usable templates allowed the marketing department to distribute vendor information to the sales team, providing.
• Analyzed requirements and built a solution for the Government of Ontario utilizing an existing Lotus Notes implementation.