Steve Mckinney Email & Phone Number

Tulsa, Oklahoma, United States

United States

United States

Tulsa, Oklahoma Area

Tulsa, Oklahoma Area

Branson, Missouri, United States

Indianapolis, Indiana Area

Tulsa, Oklahoma Area

Senior Solution Consultant – Public Sector Sales, Tulsa, OK Project Manager – Public Sector Service, Dallas, TX As a Project Manager, oversaw the daily operations of the RightNow Web and Case Management projects, including interviewing technical leaders, clarifying business requirements, developing strategy and roadmap vision, managing resources and overseeing business process and technical mapping. As the Senior Solution Consultant, led the completion of business processes and the creation and documentation of end user requirements for new and existing customer application projects.• Managed the largest software implementation project in the history of the company, generating $12 million in additional professional services revenue from U.S. Air Force Human Resources Call Center.• Leveraged the latest project management techniques and software engineering best practices for the USAF project, regarded by the company as the “Most Innovative Implementation” project in 2005.

Tahlequah, Oklahoma, United States

Managed all aspects of operations in four departments with over 360 employees. Created and administered departmental budgets amounted to $7 million. Approved all expenditures related to Customer Service and Sales needs, including technology, bonuses and salary increases. Assisted in the development and implementation of all training materials, as well as methods used to train and educate staff members

Dallas/Fort Worth Area

Presented KPI’s to the Regional Geographical Managers on monthly, quarterly and annual basis. Compiled, and administered a $4.6 annual budget for over 10 departments. Implemented all new technologies, and advised the management team of future technology needs.Designed and developed a customer contact system utilizing MS Access.Restructured departmental positions to save in excess of $120,000 annually in overtime costs. Facilitated all US outsourced operations within the HP Customer Service Center. Assisted in the implementation of a comprehensive training program for all department staff.

Tulsa, Oklahoma Area