Steven Edwards Email & Phone Number

Orem, Ut, Us

Orem, Utah, United States

Orem, Utah, United States

Prepared and processed biweekly payroll for all technicians and corporate/customer care employees, which involved: reviewing weekly time clocks, ensuring service & sales commissions were calculated correctly, managing payroll ticketing system to account for commission splits and deductions, accounting for hourly pay and bonuses, calculating PTO pay, and ensuring various compensation plans were honored. Processed payroll using Newtek Payroll. Prepared account reconciliation for Finance team. Helped set up and manage payroll ticketing system to simplify payroll prep. Managed 401k & Oregon Saves contributions. Helped prepare and process quarterly & annual bonuses for leadership. Used various Excel formulas to calculate types of pay.Created spreadsheets for pay types. Helped move employee data and commission rates to new CRM service FieldRoutes. Did employment verifications.Helped set up garnishments and wage assignments. Answered employee pay questions via email and phone. Managed and updated weekly employee turnover using Excel tools. Assisted with various HR projects including audits, mail, & comp plan updates. Ensured state regulations were followed for 10 states. Prepared and processed special & final payrolls.

Orem, Utah, United States

Prepared biweekly payroll for 200-350 technicians across 10 states, which involved: reviewing weekly time clocks, ensuring techs get their service & sales commissions calculated correctly, factoring in commission splits & necessary deductions, accounting for hourly pay and bonuses, calculating PTO pay, and ensuring various comp plans were honored. Managed commission rate updates for new hires & anniversary raises.Ensured PTO balances were correctly updated.Followed state regulations for final paychecks. Prepared special payrolls for things missed on paychecks.Assisted services routing specialist with assigning routes for technicians’ daily outings.Reviewed and kept track of employee turnover, using Excel tools like pivot tables & charts and formulas.Assisted Logistics manager with various projects as needed.

Orem, Utah, United States

Recorded dash camera alerts for our 250+ drivers daily, kept track of good and bad driver safety with area managers regularly, kept track of accidents, helped troubleshoot camera and online dashboard issues; kept track of bi-weekly vehicle inspections, held area managers accountable for vehicle repairs and registrations for our 350 vehicles, updated vehicle inventory list; drove company vehicle to West coast; performed inspections on company vehicles; maintained driver access to online safety trainings.

Orem, Utah, United States

Helped current customers with billing and service questions, scheduling services, customer retention, and upselling services. Helped customers over the phone, and later via email, live chat, online reviews, and text messages.

Pleasant Grove, Utah, United States

Picked orders for online grocery shoppers, helped stock shelves and bag groceries

Orem, Ut

I primarily delivered printed orders to customers via a company van or box truck. I worked diligently to build positive relationships with customers and vendors. I followed traffic laws. When I was not driving, I helped the shipping manager prepare printed orders for delivery or pickup. This included the following: boxing printed materials, writing up jobs in shipping online software, preparing labels for boxes, strapping and wrapping pallets of printed material, shrink-wrapping printed orders, keeping shipping area clean and organized, helping production team prepare printed orders using various printing & finishing machinery; received incoming deliveries such as daily paper deliveries; received and distributed mail and FedEx boxes to employees; and loaded/unloaded pallets into or from trucks or vans with a forklift.

Orem, Utah

Answered inbound customer phone calls, emails, and chat messages to answerquestions, provide training and customer-facing documentation, troubleshootphone and network issues, and process order forms; trained new customers onhow to use the system and their phones, and made sure each step of orientationwas thoroughly completed; helped with special projects such as beginning afirst-step triage team that gathered customer & inquiry details at start of incomingcalls and providing support for newly-acquired products; worked diligently to helpmeet team and department goals; maintained excellent customer service in order to help company meet customer satisfaction goals; took detailed notes of every customer correspondence.

American Fork, Utah

Cleaned counters, sinks, cabinet doors & handles, chairs, and patient seats;cleaned bathrooms, mirrors, and drinking fountain; swept & mopped tile floors,vacuumed carpets, and dusted office supplies, cabinets, floor boards, desks, anddoor frames; thoroughly cleaned ortho lab supplies and countertops.

Orem, Utah

Monitored student as they read books; helped them pronounce hard words andspell out words; helped them practice words they got wrong while reading; askedquestions to test reading comprehension; organized fun learning activities;assisted them as they wrote about what they read and practiced writing wordsthey got wrong; helped them progress on to harder reading levels; occasionallyhelped tutor them with math homework; became friends with the student.

Orem, Utah

Organized, opened, and scanned incoming mailed-in claims & receipts; enteredcustomer & claim info and receipts into data management system; verifiedeligibility of claims, and made outbound phone calls to customers to settlediscrepancies; submitted claims to fulfillment; assisted developers with testingnew software version for data management system

High School Diploma, 3.96 Gpa

Activities and Societies: Men's Chorus, A Cappella Choir, Show & Chamber Choir, National Honor SocietyReceived 1 of 2 National Honor.

In Progress, General Studies