Steven Smith is a Director, Customer Success at Zilliant. He possess expertise in requirements analysis, business intelligence, process improvement, management, saas and 42 more skills. Colleagues describe him as "I worked with Steven for 10 years at Zilliant. He was a consistent in overachieving any goal set for him and approached every role with the highest level of professionalism, structure, and focus. He has strong skills in building relationships with executives, contributing to team methodology to build/scale our success program, and successfully confirming value and renewing our largest customers. I could always count on Steven to bring structure to challenging customer situations, advocate and build business cases for what his customers needed, and provide leadership within our CS team." and "I had the pleasure to work with Steven at Zilliant for many years. He is the ultimate successful customer success leader. He is not only great at establishing the appropriate processes and best practices for his team members to be able to scale to deliver value to many customers at the same time but also is terrific at working directly with customers of all organizations (pricing, sales, operations, etc.) and levels. He is quick to identify what's important and focused on driving for problem resolution even in the toughest customer issues. I highly recommend Steven and jump at the opportunity to work together again!"