Steven Calhoun Email and Phone Number

Conduct routine operations and schedule tasks within the Global Operations Centre, adhering to established Cloud and DevOps practices and procedures. Ensure timely completion of production tasks to maintain high standards and compliance with client service level agreements (SLAs). Actively monitor service availability to meet or exceed client expectations. Collaborate with advanced technical support teams and end-users to enhance process efficiency and overall productivity in Cloud… Show more Conduct routine operations and schedule tasks within the Global Operations Centre, adhering to established Cloud and DevOps practices and procedures. Ensure timely completion of production tasks to maintain high standards and compliance with client service level agreements (SLAs). Actively monitor service availability to meet or exceed client expectations. Collaborate with advanced technical support teams and end-users to enhance process efficiency and overall productivity in Cloud environments. Monitor Cloud-based infrastructure and hybrid systems across both UK and US regions, log issues, and resolve or escalate. Select Contributions♦ Leveraged global incident management protocols in managing and resolving unplanned and after-hours incidents. ♦ Aligned client SLAs and expectations by implementing continuous monitoring strategies across Cloud and on-prem infrastructure to proactively identify and address system issues. ♦ Prevented recurrence of technical challenges and enhanced system reliability through direct technical support and leadership of both colleagues and technical teams. ♦ Prioritized incidents based on urgency and business impact determined through root-cause analysis. Senior System Engineer (continued):♦ Played pivotal role in ensuring reliability and stability of both Cloud-based and traditional infrastructure systems. ♦ Ensured optimal performance and service continuity through management and support of vendor hardware replacements for all physical servers within Experian’s datacenters. ♦ Spearheaded efforts to maintain hardware efficiency and cost effectiveness such as negotiating terms and utilizing decommissioned systems to supplement aging hardware. Show less

Successfully monitored network security and managed firewall configurations using Checkpoint Secure Client, enhancing system protection and reducing potential threats. Provided comprehensive VPN support for laptops and client desktops, improving remote access reliability and user satisfaction. Maintained availability and integrity of mission-critical business systems across Windows, UNIX/AIX, Linux, and IBM Mainframe environments, ensuring high availability and robust system performance… Show more Successfully monitored network security and managed firewall configurations using Checkpoint Secure Client, enhancing system protection and reducing potential threats. Provided comprehensive VPN support for laptops and client desktops, improving remote access reliability and user satisfaction. Maintained availability and integrity of mission-critical business systems across Windows, UNIX/AIX, Linux, and IBM Mainframe environments, ensuring high availability and robust system performance. Select Contributions♦ Enhanced operational capabilities and supported strategic enterprise needs by applying technical expertise and leadership across multiple disciplines, including Storage Management, Automation, and Change Management. ♦ Minimized downtime and ensured continuity of business operations through effective incident and problem response with implementation of both immediate and long-term resolutions. ♦ Improved efficiency and adaptability of business processes and technologies by developing and customizing Data Processing Operations tasks. ♦ Optimized workflow and increased productivity by handling multiple systems and tasks simultaneously. Show less