Steven Mertens Email & Phone Number

Avola Decision is an enterprise platform that enables organizations to automate their decision making. This proven solution allows the business owners and Subject Matter Experts (SMEs) to take full control over the day-to-day operational business decisions. The platform is agile by design so it allows you to react quickly to changes in your organization, on the market and/or to changing regulations. It enables you to manage your decisions consistently, transparently and reliably throughout your value chain, and decreases your dependency on IT. Avola Decision brings you 100% control over your day-to-day business decisions and gives you full insight in what you decide, when, and why.

Vilvoorde

Ricoh is a global provider of technology that transforms business processes and document and information management. Ricoh helps businesses be more productive and profitable. Over recent years and through a series of strategic acquisitions, Ricoh has positioned itself to become a service-oriented company, providing end-to-end solutions through our expertise in our four core capabilities: Managed Document Services, Production Printing, Office Solutions and IT Services. Responsible for developing the outsourcing services at Major and Key Accounts and prospects in BelgiumDevelop structural partnerships with other parties in order to be able to offer combined tailor made solutions for specific customer needsMotivating a team of 5 Major Account managers to sell “solution based” in stead of “product based”Map customers processes and align the Ricoh Outsourcing portfolio with these processes (On- and off-site outsourcing projects, always document related processes)

SPEOS Belgium NV is a subsidiary of the Belgian Post, active in the domain of strategic document outsourcing. SPEOS’ mission is to provide new dimensions to companies by offering them the outsourcing of complete activities. By providing them with document management solutions on all media, SPEOS enables them to refocus on their main activity. SPEOS can provide its customers with a perfect control of desktop publishing, data archiving, information sharing, web communication;SPEOS is market leader in Belgium in this highly technological and service oriented sector, and one of the major players in EuropeSolutions Manager – Key Account ManagerResponsible for acquisition of new customers and fidelization of existing customers, both national as international. Since 2003 responsible for European Sales, with special focus on integration of different offers from within the group.Successfully managing complex sales cycles with the integration of different high tech services in an integrated solution. Managing a portfolio of ca 20 mio EUR with annual growth of ca 5 %2008-2009: developing global solution (production in Brussels and Asia)2009: Solutions manager: includes set-up and implementation of complex solutions for customers.

Peace And Conflict Studies

Master, Modern History

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Licentiate Degree, History

Education record