Steven Smith Email & Phone Number

Fort Mill, Sc, Us

Fort Mill, Sc

Sparrows Point, Md

Operations Manager at a new launch of one of the worlds most modern and state of the art robotics fulfillment centers.

Redlands, Ca

Operations Manager for Amazon Fulfillment Center leading 200+ associates. Wrote peak season business plans presented to region; justified and funded site conveyance system improvement and expansion. Lead an hourly associate promotion to salary and a salary promotion to a higher level. All within first year.

Charlotte, North Carolina Area

Recruited to stabilize fast growing global business operations of this $52M manufacturer, exporter and service provider of commercial scent services. Led field technical services, production, distribution, warehousing, information technology, global sourcing, inventory control, quality assurance, accounts receivables, and customer relations. Directed 100 employees servicing over 100 countries, and $20M budget. Positioned business for sale to Parthenon Capitol Partners for $160M.Directed new site selection/relocation team to select, contract, and move company headquarters in less than 6 months.Steered global cross functional teams which stood up three SAP Business by Design modules permitting a recent European acquisition to become integrated with legacy infrastructure.

Columbia, Maryland

Drove operational improvement and led order entry, supply chain, data base and service quality and operations. Directed up to 1,000 employees and $80M budget. Launched consumer relationship development program using Lean Six Sigma Methods, which increased participation rate by 14% and generated $3M in cost savings. Enhanced participant recruiting processes and increased quality of survey research and targets reached by 70%.Restructured leadership team and developed new operating model, reducing fixed costs by $2M.  Championed employee engagement in process improvement initiatives, reducing turnover from 16.8% to 8.4%.Executed pilot programs with ESPN and NBC. Transformed business landscape, leading to sale of company. Facilitated accreditation of several markets by industry standards organization. Implemented innovative multimedia ratings capability for TV, Internet, and mobile streaming of 2010 Vancouver Winter Olympics.

Plainfield, Illinois

Recruited to build efficient business operations. Led production, distribution, warehousing, product development, global sourcing, inventory control, quality assurance, engineering, and customer service. Directed 300 employees across several locations and $25M budget. Reengineered procurement processes; increasing in-stock levels from 17% to 99%.Rebuilt operations team and order systems, increasing complete on-time orders shipped. Recreated order entry processes, reducing order backlog by $1.3M and tripling daily shipping capacity. Eliminated inefficient warehouse space and introduced Kanban distribution methods to reduce product turnaround from 7-10 days or avoid warehouse storage.

Greater Chicago Area

Analyzed point of sale data from 105 K+ retailers and panelists to guide product development, launch, and promotions. Led business process optimization, database management, data quality, and product development. Directed 500+ employees in US and India, and $100M budget. Reengineered business processes; reduced operating costs by 22% and shortened US and European customer data delivery cycle. Increased on-time data delivery to 99.5%.Outsourced majority of database management, reducing headcount by 53% and saving $6Ms in labor costs. Increased employee capabilities through competency-based training. Earned recognition as company’s leading cost reduction team.

Freeport, Il

Rationalized the manufacturing footprint of the drapery, hardware, and custom window covering division of this $4B global consumer products company. Led manufacturing, distribution, product development, production, inventory management, quality assurance, engineering, and supply chain. Directed 1,500 employees and $100M budget.Reorganized supply chain organization, closing factories in the US and Canada, and outsourcing manufacturing to Mexico and Asia. Program optimized operations and generated $5M cost savings.Leveraged $1B global purchasing power to reduce material costs $10M.Prior Positions Held:VICE PRESIDENT OPERATIONS, Newell Plastics, St. Paul, MN; 1997 – 1999; Led production, distribution, warehousing, capacity planning, customer service, purchasing, engineering, and quality for this $60M division of Newell / Rubbermaid. Directed 1,200 employees across multiple locations. Spearheaded cellular manufacturing which reduced inventory; increased operational efficiencies; and delivering cost savings. Consolidated and reduced logistics cost of production lines.Completed divestiture of Newell Plastics as part of Rubbermaid acquisition. Led divestiture, sale and integration of several companies and site refurbishment.OPERATIONS/PLANT MANAGER, Rubbermaid Home Products Division, Winfield, KS; 1995 – 1997; fostered culture of continuous improvement at the third largest factory in company. Led production, maintenance, distribution, warehousing, customer service, purchasing, engineering, safety, HR, and IT across three sites. Directed 1,200 employees and $80M budget. Reduced logistics and materials costs through implementation of Six Sigma, JIT, Kanban, Kaizen, 5S, MRP, and MRPII programs. Reengineered factory processes which significantly reduced product changeover time.

Mansfield Lahm Field, Oh

Major, Ohio Air National Guard, Mansfield Lahm Field, OH Captain, US Air Force, Dyess AFB, TX, Luke AFB, AZ, and Shaw AFB, SC C-130 Aircraft Commander of airdrop and transport of passengers and cargo throughout US, Pacific Islands, Central and South America. Flew Vice Presidential and NASA space shuttle support missions; participated in Desert Shield and Desert Storm missions in Asia.

Bs, International Affairs And General Engineering

Activities and Societies: Cadet Squadron Commander, Aircraft and glider solo, Parachutist

Master Of Business Administration - Mba, Management