Michael Stevens Email & Phone Number

Denver, Colorado, United States

Denver, Colorado, United States

Greater Denver Area

Greater Denver Area

Conduct analysis of all current technologies and solutions used within Marketing Operations group and identify gaps, deficiencies and opportunities to automate and integrate.Subject Matter Expert role during vendor selection and RFP process for Marketing Operations and participate in technology steering committee to select best of breed solutions. Led technical aspects of RFPs and technical vetting process to ensure selected technologies can easily integrate with current in house CRM, VoC and Web solutions.

Greater Denver Area

Technical solutions consultant (presales engineer) providing pre and post-sales technical expertise, leadership and support for Customer Experience Management Software. Involved in sales cycles at key accounts across the US.Present and demonstrate how our solutions meet and exceed the customer's requirements by translating business needs in to functional requirements and live product demonstrations.Enable the Account Executive for success by managing discovery, solution design, technical and architectural needs within the accounts including responding to RFI, RFP, RFQ, etc., custom Proof of Concepts and technical workshops.Pro-actively work with customers to identify business pains across departments which can be mapped together into a CEM solution bringing tangible business value to the customer. Own, resolve and document customer issues including: product support, licensing and troubleshooting.

Englewood, Co

Michael has had managed and participated in several highly visible projects at Western Union. Projects included CMS Subject Matter Expert during RFP and vendor selection process of WesternUnion.Com redesign. He also Co-Architected WesternUnion.com’s CMS redesign utilizing LiveSite Content Services and LiveSite Display Services in a “from the ground up” implementation.Working with both onshore and offshore resources he Co-Architected a “Surf & Edit” Interface which allows Casual Content Contributes to make in-context content updates within a live web preview environment. He also identified and resolved hardware and OS related performance issues in the process.Michael simultaneously participated in projects involving Gold Card Self Service, Prepaid/goCASH and WesternUnionMobile.com and presented a “CMS Showcase” to upper management (director level and above) which included recent software/hardware updates, performance enhancements and an 18 month CMS roadmap.

While at Enterpulse Michael consulted on a variety of projects spanning the energy, finance and fashion sectors. He was the Content Management Systems Architect for CapitolOne’s unified lending platform insuring best practices and regulatory rules were adhered to and CMS components were reused where applicable. Michael continues to get his hands dirty at Calvin Klein coding custom Perl scripts and modifying Autonomy Workflow templates to provide a working Proof of Concept model around parameterized Adobe Flash applications which could be managed via Autonomy TeamSite.Michael was also tasked with maintaining the publicly facing Corporate Homepage (Enterpulse.com) insuring senior leadership profiles and partnerships were up to date.

Park Ridge, Nj

Michael filled a number of roles at Hertz including, Global Interwoven Administrator, Manager of Network Services and Interwoven Architect.He designed, planned, installed and configured a “from the ground up” CMS implementation for Hertz. The implementation included three instances of TeamSite (Crash N’ Burn, Development and Production), two OpenDeploy Base servers and 8 OpenDeploy Receiver Nodes.As Manager of Network Services he oversaw the daily work of six fulltime employees and two student interns. The group was responsible for 350+ end users and 20+ servers. He also acted as a CMS Subject Matter Expert during web related projects in addition to mentoring junior level CMS Administrators.

Bachelor Of Science (Bs), Computer Information Science

Education record