Steven Williams Email & Phone Number

Sacramento, CA, US

Sacramento, California, United States

- Utilizing Service Titan and VOIP to sell and schedule appointments for technician arrival.- Property Management handling including scheduling, quoting for bids and submitting COI's, W-9's and Business licenses through Multiple client portals.- Communications through Social Media responses using Nextdoor, Facebook, Instagram, and TikTok.- Mild AP duties.

Rancho Cordova, California, United States

- This is a current contract role where we provide inventory management from multiple acquired companies recently purchased. - Updating, creating and correctly labeling columns in excel of construction hardware, machinery, parts, tools, vehicles, and location per jobsite and inhouse.- Uploading into OneDrive to be utilized in Power BI for visual.

Sacramento, California, United States

• Conducted an average of 3-5 interviews daily with IT professionals in the technology space such as CNC/CAD/CAM programmers, Enterprise Software Admins, Network, Data, Cloud, Test Engineers, back-end and front-end.
• Facilitated, prepped, scheduled, and followed-up on interviews between hiring managers and candidates including walking through onboarding and reference checks.
• Daily outreach (cold calling and warm leads) to professional leaders looking to recruit top IT talent for hard-to-fill technology roles maintaining detailed noted in my SFDC’s book of business.
• Tech: Bullhorn, Salesforce, MS Office - Word, Excel, PowerPoint, Outlook, Teams, LinkedIn Recruiter, Indeed, Career Builder, Dice, External and internal staffing based software.

Folsom, California, United States

• Daily outreach to external company leadership pitching the value and benefits of utilizing TELUS’s CX programs, RPA, Technology performance improvement, and analytical solutions that can help increase NPS, CSAT and.
• PowerPoint, Slide, Data Studio, and White paper presentations with external key decision makers discussing the benefits of TELUS services.
• Company research to truly understand the pain point that a company and respected position is trying to solve and offering solutions where TELUS can help alleviate those pain points.

United States

• Hands on moderating for advertisements, while managing a team of 17 team members in a remote environment.
• Conducting Team meetings daily and weekly focusing on KPI’s, Metrics and career development.
• PowerPoint, and Slide presentations with internal and external key decision makers weekly providing analytics and metric KPI’s for campaign progression and forecasting.
• Received many employees recognized campaign awards for leadership and team engagement.
• One on One coaching utilizing team members strengths for additional projects to help produce more comprehensive metrics for deep diving for additional opportunities to leverage more efficient productivity. This.

Folsom, California

• Promoted to sales Tier 2, communicating with SMB via email, phone, online presentations, screen-share and in-person meetings generating over $500K in accumulated revenue and activations via SaaS Fintech platform.
• Proactively creating a sales coaching methods slide deck using Gong.io data, sales influencers, and the Challenger Sale Methodology with coaching techniques for quality customer service with my team and tier 1 team.
• Results from my presentation: I was asked to travel by flying between company sites located in Folsom, CA and Las Vegas, NV.- Focused on KPI Metrics for ACW, FCR, Conversions metrics, AHT, QA, and sales performance.- 1.
• Tech: Salesforce, VOIP, Slack, G-Suite, Sheets, Slides, Zendesk. Tech: Workday, Avaya CMS, Salesforce, Excel, Data Studio, Sheets, Zendesk, Slack, G-suite.

• SaaS Payment processor campaign (Fintech)
• Providing a genuine, empathetic, understanding, and happy customer IT experiences handling support request and follow ups to resolve end-user problems with merchant account software and API trouble shooting, account.
• Morning engagement team leader providing updates, team activities, work related competitions, and morning inspiration sessions.

Sacramento, California

• Trained other managers on store policies, opening and closing procedures.
• Lead ‘back of house’ procedures by managing associates on organization procedures, product placement.
• Ordered product accessories from multiple vendors, Handled company deposits, and managed product returns, sales training, and disputed allocations.
• Oversaw and completed monthly audits for 10 locations.
• Interviewed and effectively participated in the hiring and termination of employees.
• Performed monthly and annual employee performance reviews.- Excel, SQL, Adobe Photoshop, Illustrator, After Effects, SEO, SMO, CCTV, Time Punch, Technician, Computer and Phone repair, installations, Trouble shooting.

Fashion/clothing company: I handled front-end Web design with Big Commerce, Volusion, Wix, and Wordpress. Photography, and lead image editor while using Filezilla to share pictures with multiple editors across the globe. Then uploading/organizing our server on Godaddy.

Associate Of Science - As, Visual Communication

Bachelor'S Degree, Arts, Entertainment, And Media Management, 4.0