Steven Wolanin Email & Phone Number

New Haven, CT, US

Boston, Massachusetts, United States

Dedicated Email Marketing Specialist, specializing in ad-hoc campaigns, product launches, and strategic nurturing within the lifecycle team. Expertise in creating and managing approximately 60 emails monthly, developing flows, and collaborating with diverse stakeholders. Known for implementing strategic nurtures to drive revenue and enhance customer.

Boston, Massachusetts, United States

Boston, Massachusetts, United States

• Delivered exceptional product support and customer service via email and chat, maintaining in-depth knowledge of Klaviyo's email and SMS marketing product, including APIs, native integrations, and third-party.
• Communicated with both technical and non-technical customers, providing guidance on product usage and marketing questions (including those related to Shopify, WooCommerce, Magento, Facebook, and other eCommerce or SaaS.
• Diagnosed software issues to resolve or escalate customer inquiries via SOPs, while meeting SLA requirements
• Supported organizational goals by sharing customer feedback, escalating feature requests, and proactively suggesting improvements in process or documentation

Trumbull, Connecticut, United States

• Responsible for two locations
• Sought new tools and medical software to be implemented in the office to communicate between practices, streamline insurance verification and submission and was responsible from beginning to end of implementing new.
• Created and maintained Company Website
• HTML Email Developer (monthly newsletter topatients)
• Hired and trained staff
• Payroll

Trumbull, Connecticut, United States

Trumbull, Connecticut, United States

• Triage Patient calls in office and scheduled them accordingly
• Pre-tested close to 20 patients daily in a fast-paced environment using NCT, Auto-refractor, Retinal Imaging machines and conducted Snellen tests and implemented all the data collected onto patients' health records
• Would teach new contact lens wearing patients in the correct and safe procedure of inserting and removal of contact lenses
• Collected Patient's information, including State and many private health insurance information, to then verified their copay and eligibility using both online and over the phone methods of insurance companies
• Would sanitize office, pre-testing room and exam rooms, before office hours, in between each patient and after office hours

• General Assembly’s Web Development Immersive (WDI) is a 12-week long training program dedicated to preparing students to think like engineers and approach problems creatively to build the next generation of web.
• HTML5, CSS (frameworks)
• Javascript
• React.js
• Node.js
• Express.js

Stratford, Connecticut, United States

• Responsible for tri-state services maintenance
• Deployed outside plant technicians to outages
• Handled and communicated with police, fire and internal departments regarding hazardous down lines, outages, and or intermittent connections
• Proactively triaged possible outages before commencement
• Handled and closed around 1,000 business account tickets on a monthly basis

Stratford, Connecticut, United States

• Maintained and supported workforce staffing calendars of around 200 technicians
• Managed quota for technical operations functions dependent on demand, location and ability
• Analyzed data and created reports for upper management to understand the demand and workforce we would need in the weeks ahead

Stratford, Connecticut, United States

• Dispatched residential technicians to open jobs (installations, change of service, etc.)
• Would Triage and troubleshoot open jobs with residential customers when conceivable
• Analyzed customer inquiries and provided accurate information to clients
• Maintained records of dispatch and updated clients and management
• Would handle escalations from customer service department

Certificate Of Completion, Software Engineering

Associate'S Degree, Graphic Design