Steve Wilkinson Email & Phone Number

Stockport, United Kingdom

Manchester, Greater Manchester, United Kingdom

Mobberley, Cheshire, United Kingdom

Responsibility for the recruitment, HR, Accounts, Capability & Disciplinary , MI reporting and audit compliance. I delivered a high level of customer service for 114 staff and 90 residents. Time managing and prioritising my large workload was critical to achieve important deadlines throughout the month, this was a busy role but I thrived on it. Key AchievementsThe primary recruiter supporting the employment and induction of 28 staff, playing a significant part in reducing annual agency labour spend by close to £300,000 Account Manager for all of the 90 residents, invoicing them a monthly average of £450,000 and reduced complaints to 1 or 2 a month from approximately 10 a month. The on-site Human Resources contact for all staff, i.e. wage queries, Disciplinary and Capability meetings, personnel file management, was known for my confidentiality. Purchasing and budget for all administration stationary, reducing annual spend by £6000100% compliant for detailed end of month audits for UK and America

Salford

Managed all contractors for a £500k factory refurbishment, including room re-design, machinery installation.Key project role in the transfer of a business from West Bromwich into our main factory in Manchester, this included 32 redundancies with no legal implications.Manager for all HR issues from absences, Capability to Industrial tribunalRealigned the commercial and private vehicle insurance, saving £9k on current policy.

Salford Quays, Salford

Manage lead and develop a team of 13 Customer Service AdvisorsAction escalated complex call complaints and supporting my teamOne to one coaching, product knowledge training, telephone techniques

Uk

Sole UK distributor selling imported mineral water into retail & trade businesses Sold 2 container loads within my first 3 months, cold calling, face to faceVisited factory Head Office several times in Tenerife to meet with MD

Bolton, Preston And Widnes Sites

GM of three outsourcing sites, responsible for over 300 staff,reporting to MDA key budget holder responsible for sales revenue, costs and nett profit Monthly meeting with Directors from Barclaycard, MBNA and Argos

Bolton, United Kingdom

Site responsibility for 140 staff based in Bolton, multi million pound outsourcing contractMail opening, back office finances, hi tech machine reading and processing

Salford Quays,Salford

Call centre for part of this employment then Sales Manager for the other