Technical Support Specialist
Current
May 2024 - Present
AeroLeads people directory · profile
Stephen Y. Email & Phone Number
Support Specialist | People Leader | Kung Fu Practitioner | Feedback Guru
at
Swiftly, Inc.
1 work email found
@strava.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Support Specialist | People Leader | Kung Fu Practitioner | Feedback Guru
Location
Denver, Colorado, United States
Company size
Who is Stephen Y.? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Stephen Y. is listed as Support Specialist | People Leader | Kung Fu Practitioner | Feedback Guru at Swiftly, Inc., a company with 65 employees, based in Denver, Colorado, United States. AeroLeads shows a work email signal at strava.com and a matched LinkedIn profile for Stephen Y..
Stephen Y. previously worked as Technical Support Specialist at Swiftly, Inc. and Technical Support Specialist at Vivian Health. Stephen Y. holds High School Diploma, 9-12 from Middleton High School.
Company email context
Email format at Swiftly, Inc.
This section adds company-level context without repeating Stephen Y.'s masked contact details.
*@strava.com
68% confidence
AeroLeads found 1 current-domain work email signal for Stephen Y.. Compare company email patterns before reaching out.
Profile bio
About Stephen Y.
I am a technical support professional and technology enthusiast living in Denver, Colorado. My interests range from camping to Kung Fu. I'm also interested in gaming, sustainability, and PC building.I'm currently taking courses for Data and Logical thinking through Treehouse and Brilliant. When I need a break, I'll often take short workshops in areas I enjoy such as privacy, security, data, and design.
Listed skills include Html5, Css3, Javascript, Responsive Web Design, and 16 others.
Current workplace
Stephen Y.'s current company
Company context helps verify the profile and gives searchers a useful next step.
Swiftly, Inc.
8 roles
Stephen Y. work experience
A career timeline built from the work history available for this profile.
Technical Support Specialist
Responding to and troubleshooting B2B customer requests through Zendesk and escalating known bugs to working teams through Shortcut.Building Technical Support as a department within Vivian Health including developing process and response procedures, writing support documentation, internal knowledge base for future hires in Technical Support department, and.
Mar 2023 - May 2024
Technical Support Supervisor
Successfully interviewed, hired, trained, and coached direct reports.Introduced unprecedented user feedback and quality metrics for product team using data visualization tool, unitQ.Partnered with Research, Data Analytics, and Design to help guide product decisions based on customer needs and feedback.Developed expertise and ownership over SMS API.
Feb 2021 - Nov 2022
Senior Technical Support Representative
Created and updated documentation regarding functionality and bugs of Product in my vertical.Troubleshoot and respond to user inquiries for mobile and web platforms, GPS technologies, mapping services, and fitness wearables within Zendesk, providing guidance to other teams regarding products in my realm of expertise. Filed bugs within JIRA platform.
Jul 2019 - Feb 2021
Senior Product Support Representative
Responded to customer inquiries via support channels including phone, chat, and emailusing Salesforce and other support tools available. Posted support tickets when needed.Coordinated with Product, Sales, and Fraud teams responding to edge cases, moneylaundering, merchant fraud, checkout obstacles and concerns, and technical bugs.Drafted and posted.
Oct 2017 - Jul 2019
Customer Service Representative
Jul 2017 - Oct 2017
Customer Happiness Agent
Promptly responded to customers, answering any questions, or resolving technical issues.Investigated and debugged websites to identify incompatible technologies or user errors.Coached clients how to win with Hotjar products, increasing conversion rates.Generated marketing emails for retention, satisfaction surveys, and giveaways.
May 2016 - Nov 2016
Customer Service Representative
Answered 60-80 calls or over 120 emails in a day responding to customer queries, adhering to security and privacy protocols (HIPAA).Owned high-profile client accounts, created knowledge base and trained teammates.Developed, troubleshoot and resolved online and mobile products. Reported issues to developer team.
Dec 2013 - May 2016
Team & coworkers
Colleagues at Swiftly, Inc.
Other employees you can reach at goswift.ly. View company contacts for 65 employees →
AB
Anna Biegalski
Colleague at Swiftly, Inc.
San Francisco, California, United States, United States
View →
JP
Justin Pagan
Colleague at Swiftly, Inc.
New York, New York, United States, United States
View →
DR
David Rich
Colleague at Swiftly, Inc.
Seminole, Florida, United States, United States
View →
CM
Christian Mata
Colleague at Swiftly, Inc.
Houston, Texas, United States, United States
View →
TK
Tracy K Greene
Colleague at Swiftly, Inc.
San Marcos, Texas, United States, United States
View →
MW
Michelle Wright
Colleague at Swiftly, Inc.
Greater Sheffield Area, United Kingdom
View →
CR
Chris Ron
Colleague at Swiftly, Inc.
Irving, Texas, United States, United States
View →
SM
S. Monet Cooper
Colleague at Swiftly, Inc.
King Of Prussia, Pennsylvania, United States, United States
View →
YF
Yvonne French
Colleague at Swiftly, Inc.
Wakefield, England, United Kingdom, United Kingdom
View →
KM
Kayden Marie
Colleague at Swiftly, Inc.
Desoto, Texas, United States, United States
View →
Anna Biegalski
Colleague at Swiftly, Inc.
San Francisco, California, United States, United States
View →
JP
Justin Pagan
Colleague at Swiftly, Inc.
New York, New York, United States, United States
View →
DR
David Rich
Colleague at Swiftly, Inc.
Seminole, Florida, United States, United States
View →
CM
Christian Mata
Colleague at Swiftly, Inc.
Houston, Texas, United States, United States
View →
TK
Tracy K Greene
Colleague at Swiftly, Inc.
San Marcos, Texas, United States, United States
View →
MW
Michelle Wright
Colleague at Swiftly, Inc.
Greater Sheffield Area, United Kingdom
View →
CR
Chris Ron
Colleague at Swiftly, Inc.
Irving, Texas, United States, United States
View →
SM
S. Monet Cooper
Colleague at Swiftly, Inc.
King Of Prussia, Pennsylvania, United States, United States
View →
YF
Yvonne French
Colleague at Swiftly, Inc.
Wakefield, England, United Kingdom, United Kingdom
View →
KM
Kayden Marie
Colleague at Swiftly, Inc.
Desoto, Texas, United States, United States
View →
1 education record
Stephen Y. education
-
Middleton High School
FAQ
Frequently asked questions about Stephen Y.
Quick answers generated from the profile data available on this page.
What company does Stephen Y. work for?
Stephen Y. works for Swiftly, Inc..
What is Stephen Y.'s role at Swiftly, Inc.?
Stephen Y. is listed as Support Specialist | People Leader | Kung Fu Practitioner | Feedback Guru at Swiftly, Inc..
What is Stephen Y.'s email address?
AeroLeads has found 1 work email signal at @strava.com for Stephen Y. at Swiftly, Inc..
Where is Stephen Y. based?
Stephen Y. is based in Denver, Colorado, United States while working with Swiftly, Inc..
What companies has Stephen Y. worked for?
Stephen Y. has worked for Swiftly, Inc., Vivian Health, Strava, Ondeck, and Sticker Mule.
Who are Stephen Y.'s colleagues at Swiftly, Inc.?
Stephen Y.'s colleagues at Swiftly, Inc. include Anna Biegalski, Justin Pagan, David Rich, Christian Mata, and Tracy K Greene.
How can I contact Stephen Y.?
You can use AeroLeads to view verified contact signals for Stephen Y. at Swiftly, Inc., including work email, phone, and LinkedIn data when available.
What schools did Stephen Y. attend?
Stephen Y. holds High School Diploma, 9-12 from Middleton High School.
What skills is Stephen Y. known for?
Stephen Y. is listed with skills including Html5, Css3, Javascript, Responsive Web Design, Android, Software Quality Assurance, Usability Testing, and Mobile Technology.
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