Stuart Deane Email & Phone Number

The leading global information services company, providing data and analytical tools to clients around the world.Chairman of Audit Committee and Remuneration Committee

Private equity (KKR) backed, wholly owned subsidiary of global financial business Pepper Group

Cardiff, United Kingdom

Private Equity (KKR) backed specialist provider of second charge mortgages

Newport, United Kingdom

Sales, marketing and distribution consultancy, within the retail financial services, general insurance and life & pensions markets, specialising in:• Multi-channel distribution strategy• Branch network planning• Sales and business model effectiveness• Retail conduct, risk & regulatory management• Balance sheet and margin management• Other income maximisation• Marketing, communications and customer journey / experience• Financial services operating… Show more Sales, marketing and distribution consultancy, within the retail financial services, general insurance and life & pensions markets, specialising in:• Multi-channel distribution strategy• Branch network planning• Sales and business model effectiveness• Retail conduct, risk & regulatory management• Balance sheet and margin management• Other income maximisation• Marketing, communications and customer journey / experience• Financial services operating model• Management of insurer and network tender exercises• Board validation of financial services strategiesI am currently working on assignments for a number of local, national and international clients in relation to the above areas, and am actively seeking further consultancy assignments and NED opportunities. Show less

Watford, United Kingdom

Chairman of Private Equity (Apollo Capital / Alteri Investors) backed market leading rent to own company in the UK

Edinburgh

Main Board Director accountable for sales, marketing, product P&L and distribution for Sainsbury’s Bank • Accountable for income budget of £300m+ and marketing budget of £30m+• Re-engineered the Bank’s product strategy and primary contributor to the Bank’s 2020 strategy• Accountable for the Bank’s digital and data exploitation strategies and interface into Group Programmes• Delivered multi million investment cases approved by Bank and Group Boards for:o New target operating… Show more Main Board Director accountable for sales, marketing, product P&L and distribution for Sainsbury’s Bank • Accountable for income budget of £300m+ and marketing budget of £30m+• Re-engineered the Bank’s product strategy and primary contributor to the Bank’s 2020 strategy• Accountable for the Bank’s digital and data exploitation strategies and interface into Group Programmes• Delivered multi million investment cases approved by Bank and Group Boards for:o New target operating model for Travel Money - TUPE of over 600 colleagues , increasing PBT from £2m to £7m+o Entry into the mortgage market, securing Variation of Permissions and delivering on time and £3m ahead of budgeto Introduction of a new insurance target operating model, building an in-house insurance broker o Investment in new credit card range, delivering over 200k new cards (154% yoy growth) and record £2bn spend o Extension of product portfolio into pre-prime and extra large loans, significantly enhancing risk adjusted margins • 15% CAGR increase in customer assets delivering record lending in both cards and loans• 15% CAGR increase in total income and 27% increase in underlying PBT having:o Increased net interest margin by 90 bps in an environment of increased competitor and margin pressureo Leveraged internal and external data to reduce bad debt to under 0.4% o Exceeded volume and income targets across full insurance range and grew portfolio to over 500k policies• Approved Person for 15+ year, SMF3 under Senior Managers Regime (formerly CF1 and CF29 under SIF) Show less

Caerphilly

NED of the largest independent Commercial Broker in Wales with General Insurance, IFA and Health & Safety subsidiary businesses

Cardiff, United Kingdom

Responsible for all sales and distribution across the society & property businesses, including Branch Network, Intermediary, Direct Channels, Estate Agency, Surveyors, Property Solutions & Corporate Property Development. Full P&L responsibility with budgetary control of over £20m.Strategy & General Management•Member of Group ExCo, Society Board, Commercial Lending, ALCO and Pricing Boards•Significant role within the senior team, navigating the financial crisis, whilst retaining… Show more Responsible for all sales and distribution across the society & property businesses, including Branch Network, Intermediary, Direct Channels, Estate Agency, Surveyors, Property Solutions & Corporate Property Development. Full P&L responsibility with budgetary control of over £20m.Strategy & General Management•Member of Group ExCo, Society Board, Commercial Lending, ALCO and Pricing Boards•Significant role within the senior team, navigating the financial crisis, whilst retaining strong profitability & an excellent reputation with all stakeholders.•FSA Approved Person, well versed in current regulatory developments.•Key contributor to the Group’s ICAAP, ILAA & Conduct Risk submissions.•Chairman of Product Pricing Committee, responsible for delivery of savings & mortgage volumes, NIM & income.•Created a cross business trading strategy to leverage all income opportunities•Implemented a property strategy to leverage Group assets by releasing value from vacant space,(rated by Deloitte as the most proactive approach by any building society & in the top 10% of all organisations). Financial•Achieved all profit, income & volume targets across mortgages & savings in 2011 & 2012•Generated record GI & FS income in 2011.•Doubled estate agency profit (2012 v 2010), significantly increasing sales, lettings, legal & FS income.•Grew surveyor income by over 50%, more than doubling trading income from other competitor surveying firms Customer & Colleague•Created & embedded a multi-channel strategy to leverage opportunities & improve the overall customer experience.•Increased the society net promoter score to over 50%, second only to First Direct in FS benchmark•Introduced 60+ point mystery shopping scorecards built around best practice sales, service experience & compliance standards, increasing the average score to over 90% in 2012.•Consistently high colleague satisfaction scores. •Builds high performing teams via a customer & colleague focused meritocracy. Show less

Responsible for sales, service and quality performance across all distribution channels at the Principality Building Society•Actively contributed to Society & wider Group strategy through Society Board, ALCO, Commercial Lending Board & ExCo attendance.•Chairman of the Product Pricing Committee, with full responsibility for delivery of savings & mortgage volumes, NIM & income.•Responsible for all key corporate relationships across savings, mortgages, GI, Protection & Life /… Show more Responsible for sales, service and quality performance across all distribution channels at the Principality Building Society•Actively contributed to Society & wider Group strategy through Society Board, ALCO, Commercial Lending Board & ExCo attendance.•Chairman of the Product Pricing Committee, with full responsibility for delivery of savings & mortgage volumes, NIM & income.•Responsible for all key corporate relationships across savings, mortgages, GI, Protection & Life / Pensions•Key contribution to the increase in Group profit from £9.3m in 2008 to £30.8m in 2010 •Achieved all savings and mortgage volume, margin and fee income objectives in 2008, 2009 & 2010•Generated record FS & GI income and savings inflows in 2009 & 2010 •Re-engineered all sales systems & processes, whilst enhancing sales force recruitment, training & development. •Key contributor to the introduction of customer relationship & customer value management to the Society•Co-introduced sophisticated modelling to mortgage & savings retention, resulting in significant improvement in retention.•Introduced a revised finanical services strategy, moving the firm from being directly authorised to introducer status, resulting in the trebling of financial services contribution over a 2 year period.•Improved sales quality to 95% by greater focus on training, coaching & performance / consequence management•Increased all channel colleague satisfaction rates to over 85% & also response rates to over 90% Show less

Offered the role of Head of Sales on the merger of Portman and Nationwide building societies.Business lead for the Sales Improvement Programme, re-engineering the entire end to end sales strategy.Business lead for the review of all Nationwide sales incentive schemes.

Led the combined retail and regulated sales channel and associated HO support functions, totalling over 1100 people. Full responsibility for sales and service delivery - budgetary control of c£25m. • Led the Portman branch integration workstream within the Nationwide merger.• Responsible for key corporate relationships within GI, Protection and Life & Pensions• Managed the strategic re-engineering of the regulated sales distribution model, from a Norwich Union owned… Show more Led the combined retail and regulated sales channel and associated HO support functions, totalling over 1100 people. Full responsibility for sales and service delivery - budgetary control of c£25m. • Led the Portman branch integration workstream within the Nationwide merger.• Responsible for key corporate relationships within GI, Protection and Life & Pensions• Managed the strategic re-engineering of the regulated sales distribution model, from a Norwich Union owned regulated sales force, to a multi-tied arrangement with full sales force and compliance ownership.o Produced a regulated sales force that was more successful by volume, value & productivity than NU’s own direct sales force or indeed any of their other strategic partners.o Increased regulated sales fee income by 22% (05v06) and a further 13% (06v07).o Improved regulated sales quality rates from 71% to 95% • Increased mortgage completions and fee income by 13% and 57% respectively (06v07). • Delivered new Society records for General Insurance sales volumes.• Increased customer satisfaction and sales mystery shopping scores from under 75% to 90% • Improved retail staff turnover by 9% (05v06) and 20% (06v07).• Devised cross channel sales strategy, increasing income through other channels by over 50% Show less