• Provide desktop virtualization technical leadership within support and technology project teams, collaborating with senior stakeholders to identify opportunities and risks, ensuring delivery of agreed program benefits.• Develop and implement strategy, plans, and priorities for Sky’s Citrix platform, addressing challenges, risks, and successes• Align with relevant stakeholders and key teams to execute the technology strategy across Sky … Show more • Provide desktop virtualization technical leadership within support and technology project teams, collaborating with senior stakeholders to identify opportunities and risks, ensuring delivery of agreed program benefits.• Develop and implement strategy, plans, and priorities for Sky’s Citrix platform, addressing challenges, risks, and successes• Align with relevant stakeholders and key teams to execute the technology strategy across Sky Europe.• Collaborate effectively across various teams to deliver engineering workstreams, including research and design.• Offer guidance to technical stakeholders on industry and vendor best practices to support project delivery.• Accountable for researching, designing, and implementing strategic objectives, ensuring sound and measurable business cases for change.• Maintain expert knowledge of current best practices and coach colleagues for their growth.• Compile accurate and detailed design and support documentation to facilitate effective project management and implementation. Show less

• Implement and manage Citrix VDI’s, Application Servers, GPOs, and policies as required.• Manage configurations and make appropriate operational changes to user access.• Manage and maintain server inventory for Citrix.• Manage and maintain Citrix NetScaler’s.• Manage Citrix VPX load balancers and Cloud connectors.• Manage the business requirements review and implementation of requested software.• Evaluate, implement, and maintain changes to technology platforms… Show more • Implement and manage Citrix VDI’s, Application Servers, GPOs, and policies as required.• Manage configurations and make appropriate operational changes to user access.• Manage and maintain server inventory for Citrix.• Manage and maintain Citrix NetScaler’s.• Manage Citrix VPX load balancers and Cloud connectors.• Manage the business requirements review and implementation of requested software.• Evaluate, implement, and maintain changes to technology platforms following standardized Change Management practice using Service Now.• Evaluate, implement, and manage new technology capability rollouts and feature releases.• Investigate incidents, conduct detailed troubleshooting, and remediate appropriately. • Manage routine service requests and user support issues as escalated by the Service Desk team.• Monitor and measure use of Citrix technologies and other collaboration platforms through meaningful, action-oriented metrics, reporting, and dashboards.• Support continuous improvement initiatives, including project support, strategic planning, and road map development and implementation.• Manage AWS and Azure cloud-based collaboration and productivity platforms as business needs dictate Show less