Stuart Mclay Email & Phone Number

Alton, GB

Alton, GB

Birmingham, England, United Kingdom

As Head of Retail, I am responsible for the commercial, operational and strategic product life cycle across all commercial revenue channels for both the National Express Bus and the UK Coach Business.This brings significant revenue collection responsibility and includes, but not limited to, digital and physical sales channels including Bus ticket machines.

London, United Kingdom

• Owning the relationship with UK Rail, transit and International OBT/TMC customers at a strategic and business level.
• Developing growth initiatives to drive account success and contribute to the overall business plan.
• Responsible for driving product sales through new business development and identifying new product partnership opportunities
• Creation of proposals, statement of works and scoping documents for new items of work and also RfP’s
• Initiate, create, deliver and drive meaningful partnerships to enable growth and ongoing success for all parties
• Developing key customer relationships to the point of trusted advisor in order to support customers and position SilverRail as a key supplier.

London, United Kingdom

• Responsible for the strategic and commercial relationships across the UK and Europe for transport organisations providing road, rail and passenger ferry operations.
• Helping clients maximise the benefits of the scalable technology through expansion of mobile ticket availability and adoption, ensuring that this is delivered in a manner beneficial to the operator and it’s customers.
• A clear focus on building and maintain relationships with customers, end users whilst creating strategic partnerships that add value to all.
• Growing the retail channel for customers to reduce cost of sale, improve commercial and competitive position whilst driving customer satisfaction.
• Identifying new opportunities for growth from within the retail product as well as other ancillary products.
• Providing knowledge and subject matter expertise to help train operators and transit agencies build their future ticketing capability and infrastructure to create a fantastic ticket buying experience.

London

• Reporting to the Sales and Marketing Director and accountable for the implementation, delivery, success and strategic direction of the Retail and Distribution strategy for GWR
• Formed and developed a talented retail team from a base position - direct management of 6 senior team members and indirect responsibility for the sales activity of 2000 frontline colleagues
• Main point of contact for senior leadership team with regularly exposure to C-Level Executive members at an owning Group level
• Full P&L responsibility with revenue equating to ~£800m including all point of sale (Digital and Physical), third party partnerships
• Managed the success and performance of an off shore contact centre focusing on sales and customer service activity.
• Ownership of a £18m budget allocation to deliver and maintain transformation in line with ambitious targets

London, United Kingdom

• Reported to and deputised for the Head of Sales and Distribution and responsible for the creation of the retail strategy and setting the direction for the business and the wider group
• Leadership of on and off shore sales teams and an outsourced B2B business travel account team
• Created an innovative visionary customer centric retail strategy
• Introduction of projects and activities to deliver digital ticketingo Enhancement of the Self Service offero Re-imagining and rebuilding the web booking platformo Developing and creating key retail and supplier.
• As Channel Manager, directly responsible for sales performance of all Point of Sale to maximise revenue whilst seeking opportunities for efficiency
• Led a strategic focus on the reduction in cost of sales, development of a channel switch strategy, negotiation of commission rates with third party retailers and secured commercial agreements to enhance customer.

London, United Kingdom

Currently a Project Manager within the Sales and Marketing team, leading a revenue generation project with seven figure growth forcast.

Exeter, United Kingdom

Operational management of a railway station with circa 3m footfall per annum. Responsibilities include, but not limited to safety management, commercial success, customer experience, HR, facilities and industrial relations activities.

Plymouth, United Kingdom

Managing a specialist customer service team within a contact centre environment. Direct personal liaison with client to ensure optimum delivery of contract.

2:1, Bsc Sport And Business, 2:1

Education record