Stuart Walker Email & Phone Number

Edinburgh, United Kingdom

Arum is an independent consultancy delivering specialist solutions across Collections & Recoveries and Software Development. We help collections and recoveries operations optimise their systems and processes to increase debt collection rates and get the best out of their people and customers. Our clients include global retail banks; utility and telco.

Various

• I have been positioned with several of the UK’s largest financial institutions working closely with their existing Change Management teams to deliver system changes and improvements. I provide valuable assistance to.
• Design, build and test SQL queries and MARRs
• Knowledge transfer to existing team including Debt Manager best practise design resulting in adoption of new router process flow standards
• Analysis of business requirements to create Functional Specification documents for circulation & sign off by business stakeholders.
• Creation of induction training materials for project lifecycle and Debt Manager modulesPrior to this, I worked on a major £10m+ programme within a large UK Building Society. The objective of which was to undertake a.

Glasgow/Melbourne

• I was involved in a major strategic project initiative which focus on the following key deliverables:
• Regulatory implementation of CCA rules for the arrears management system.
• Replacement of Clydesdale and Yorkshire Bank front end systems.
• Merging of Clydesdale and Yorkshire Bank backend systems.
• Introduction of automated sales leads.The strategic projects delivered streamlined and simplified systems and processes to the organisation. This produced cost savings in maintenance and support budgets due to all data.
• Strategic system developments.

Glasgow/Leeds, United Kingdom

• I had gained 10 years of retail banking experience in the branch network and related support functions prior to choosing to move into Collections & Recoveries.The focus of my initial role in NAG’s Global Collections.
• Analysis of business processes.
• Building and amend collection strategies and events for both UK banks and NAB in Australia.
• Reviewing impact of changes to other strategies.
• Flowcharting collections processes.
• Building Routers and queries to sit behind events.