Stu Brown Email & Phone Number

Denver County, Colorado, United States

Denver, Colorado, United States

• Account Recovery Specialist within VIP Implementation Team• Deployed to at risk, critical clientele to identify performance issues, allay customer concerns, secure buy-in for proposed solutions and manage implementation of recovery plans• Ensure client expectations are aligned with planned deliverables • Work closely with HR, Operations and Management team to oversee change process• Establish/refine metrics, internal processes and reporting systems for sustained… Show more • Account Recovery Specialist within VIP Implementation Team• Deployed to at risk, critical clientele to identify performance issues, allay customer concerns, secure buy-in for proposed solutions and manage implementation of recovery plans• Ensure client expectations are aligned with planned deliverables • Work closely with HR, Operations and Management team to oversee change process• Establish/refine metrics, internal processes and reporting systems for sustained improvement• Establish communication cadence upon completion to minimize miscommunications going forward Show less

Greater Denver Area

• Coordinated directly with UPS Operations and Logistics in determining inbound flow for ongoing needs analysis• Managed Recruiting, Marketing, and Human Resources across three shifts and 100+ employees• Applied LSS (Lean Six Sigma) principles to streamline workforce and minimize inefficiencies

Denver, Co

• Identified service deficiencies and implemented change management strategies to improve customer experience • Analyzed and identified new approaches to achieving the company’s revenue and profit goals• Developed and implemented processes and procedures to maximize efficiencies• Managed 100+ employees in a manner which inspired them to meet and exceed schedule and revenue targets• Communicated pertinent performance statistics to corporate management along with corrective… Show more • Identified service deficiencies and implemented change management strategies to improve customer experience • Analyzed and identified new approaches to achieving the company’s revenue and profit goals• Developed and implemented processes and procedures to maximize efficiencies• Managed 100+ employees in a manner which inspired them to meet and exceed schedule and revenue targets• Communicated pertinent performance statistics to corporate management along with corrective action plans as appropriate Show less

Denver, Co

• Established target candidate profiles for each position, including personal characteristics and performance dimensions. • Developed a skills enhancement and orientation program to accelerate new agent assimilation into FAK culture, industry customer preferences and competition • Improved profitability performance of newly hired Agent by 140% within first six months of tenure • Led a six-person recruiting team which exceeded key performance indicators (KPI’s) year-over-year

Denver, Co

• Led effort to secure the company’s first GSA contract and was the primary POC for inquiries • Coordinated a company-wide project to establish sales strategies for each major government agency, including Federal Emergency Management (FEMA), National Park Service (NPS) and Veterans Administration (VA)• Negotiated unique contract requirements and resolved compliance issues, overseeing ongoing communication and logistical challenges

Denver, Co

- Established a varied customer base via cold calling, networking, and eventually, primarily referrals- Worked closely with some of the largest manufacturers/distributors in North America for their transportation needs - Provided consultative services to Supply Chain professionals to help determine mode of transit and forecast spend for projects up to six months in duration - Coordinate pick-up and delivery of various commodities overseeing transit start to finish- Ensure all… Show more - Established a varied customer base via cold calling, networking, and eventually, primarily referrals- Worked closely with some of the largest manufacturers/distributors in North America for their transportation needs - Provided consultative services to Supply Chain professionals to help determine mode of transit and forecast spend for projects up to six months in duration - Coordinate pick-up and delivery of various commodities overseeing transit start to finish- Ensure all shipping requirements are stringently adhered to while maintaining 24/7/365 communication with shipper, receiver, and carrier Show less

Norwalk, Ct

- Work closely with the Directors of Sales, Marketing, Business Development, and Data Analytics to determine the most effective means of reaching out to companies within our desired vertical - Increase awareness through various methods of our Managed Data Analytics consulting services - Worked with both Don Peppers and Martha Rogers regarding their speaking schedules and commitments all over the world

Danbury, Ct

- Addressed elevated client concerns regarding a myriad of issues - Acted as liaison between Corporate and Regional Management in finding solutions amenable to all parties

New Canaan, Ct

- Established trading relationships via phone correspondence and daily interactions with potential customers - Developed and maintained long term sales relationships with institutional and commercial investors - Managed and advised trade contacts on market movement and relevant financial data - Assumed considerable responsibility for overnight trading volume on behalf of some of the largest commercial banks in the World

Master Of Science - Ms, Organizational Management, Strategy & Leadership

Bachelor Of Science - Bs, Psychology