Sudip Pal Email and Phone Number
With over 23 years of experience in IT, Telecom, and other industries, I am a Digital Transformation Leader at a leading consulting firm that provides innovative solutions for business challenges. My mission is to help global clients achieve their strategic goals by transforming their processes, operations, and data capabilities using Digital Transformation, lean, agile, and automation frameworks.I have successfully managed and delivered large and complex transformation programs across multiple domains, such as CPG, BFSI, Healthcare, and Media, resulting in significant improvements in productivity, profitability, customer satisfaction, and operational excellence. Some of my notable achievements include - Leading the Global Transformation program for Williams Lea Tag from defining strategic priorities, execution, migration, and then integration into the new Digital Ecosystem.Playing key role in delivering strategic initiatives and programs to achieve the organization’s business goals, namely improve productivity, and drive operational success, resulting in a $16M increase in profits in the last three years at Ericsson India Global Services.Spearheading the transformation of Service delivery in IBM GBS France and successfully executed Lean transformation programs across all service lines, sectors, practice areas, client accounts, and processes in IBM France, resulting in an estimated benefit of €25M.Working with business leaders to understand critical business needs and accordingly deploying analytics solutions for a global food & petcare giant. I am also passionate about training and mentoring candidates on digital transformation and operational excellence methodologies and best practices.
Confidential
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Digital Transformation LeaderConfidential Jan 2020 - PresentManaging large and complex Operations Transformation, Business Process Management, Process Transformation, and Process Automation Programs for global clients across industries like: IT, Telecom, CPG, BFSI, Healthcare, Media and so on.Delivering substantial results through improving critical business KPIs, such as - improving productivity, cash flow & profitability, increasing win rate, improving sales engagement process, minimizing variations in supply and demand, optimizing large operations processes, creating consistent Customer Experience etc.Training candidates on Lean, Agile and Six Sigma frameworks, Automation and Transformation programs -
Vp - AnalyticsAays Analytics Aug 2021 - Jan 2022Responsible for functional consultancy and advisory for deploying business analytics solutions for global clients.Currently working with Global Food & Petcare giant to transform their Lab network through Data and Analytics Solutions. -
Global Head - QpexTag Oct 2018 - Jan 2020London, United KingdomSuccessfully managed the end-to-end transformations of 320+ processes: 200+ in Finance (Order to Cash, Procure to Pay, Record to Report & FPnA), 100+ in HR and 20+ processes in IT (Global Service Desk, Asset Mgmt. and so on); delivered 15% productivity improvement and 20% improvement on average lead time for the processes.Worked on strategic IT functions including IT Portfolio Roadmap, Service Delivery in collaboration with diverse team members spread across countries; supervising cost budgeting, target achievement strategies & service operations including KPIs & SLAs.Mentored & trained Teams to ensure efficiency in process operations; motivating high performance amongst the Team by operating and introducing appraisals schemes, promotion committees and annual rewards & recognition. -
Program Manager - Service Delivery TransformationEricsson India Global Services Mar 2016 - Mar 2018Kolkata Area, IndiaSuccessfully delivered around ~700,000 hours ($15M) through IWPs for select deliveries namely in BSS, OSS, IPCore etc.Generated additional 8% efficiency through automation of 50+ IWPs, leading to cost savings of ~USD 2M.Scaled IWP uptake in business unit from a mere 0.3% to 12% by 2017.Played a key role in deploying Globally Integrated Business Excellence tool framework focusing on Demand Capacity and Fulfilment for the Business Unit between March and September 2018. -
Program Manager - AutomationEricsson India Global Services Jan 2016 - Mar 2017Kolkata Area, India• Saved 160,000+ hours through the Enterprise Automation Program against the yearly target of 100,000 hrs• Realized productivity benefit of ~USD 4M through this program
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Lean Six Sigma Practice LeaderEricsson India Global Services Dec 2011 - Mar 2016Kolkata Area, IndiaManaged & led 30+ end-to-end Process Transformation programs between 2012-2016 including core Telecom processes (Billing, OSS, IT & Core etc.), IT and finance processes of some large global accounts.Achieved ~$10M benefits between 2011 and 2016 through Lean and Six Sigma deployments.Managed 300+ Certified Kaizen Grads, 50+ Green Belts, 50+ Ericsson Certified Yellow Belts
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Associate Consultant - Global Consulting PracticeTcs Jun 2011 - Dec 2011BangaloreImplemented Lean, Six Sigma and Kaizen projects for a large European global Banking and Financial Services company.Improved productivity by ~15% for its key IT, finance and capital markets processes -
Lean Deployment Leader For Ibm Gbs FranceIbm Global Business Services Jun 2010 - Jun 2011Paris, France• Supervised end-to-end service management and worked with business leaders to develop roadmap and initiate the Lean Transformation program in IBM GBS France.• Delivered benefit from 1st Wave lean deployments - ~EUR 25M in 2010-2011.• Developed road-map and implemented Lean Transformation program for the sector. -
Senior Lean Coach - Distribution SectorIbm Global Services Jan 2009 - Aug 2010Kolkata, India• Managed lean deployments across all client accounts and processes under Distribution Sector• Successfully delivered productivity benefit of USD ~4.5M for the sector -
Delivery Manager - Sap ProjectsIbm May 2004 - Jan 2009Kolkata Area, India• Worked on large application delivery contracts worth $15M - $30M and 5 years’ duration• Successfully managed client and business leaders’ expectations for all the projects• Mentored & trained the teams of 50+ employees to ensure efficiency in process operations -
Senior Engineer - Professional ServicesWipro Limited Nov 1998 - Apr 2004Kolkata Area, India• Worked on Integration and Transformation projects like: Gas Authority of India Ltd., Bharat Petroleum, British Oxygen, Bank of India, Haldia Petrochem and so on.• Played a role on Technical Specialist and Presales Consultant for different clients for IT Security and IT Consulting-PWC, ITC, Allahabad Bank and so on.• Played a key role in designing Network Security Solutions, IT Security Policies, BCP and Risk management for different critical clients.
Sudip Pal Education Details
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Digital Transformation -
Ramakrishna Mission Vidyamandira, Belur MathComputer Science
Frequently Asked Questions about Sudip Pal
What company does Sudip Pal work for?
Sudip Pal works for Confidential
What is Sudip Pal's role at the current company?
Sudip Pal's current role is Digital Strategy & Transformation Leader | Driving Global Operations Transformation | Business Consulting | IIM, Lucknow.
What schools did Sudip Pal attend?
Sudip Pal attended Indian Institute Of Management, Lucknow, Ramakrishna Mission Vidyamandira, Belur Math.
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Sudip Pal
P&L Management / Business Strategy / Channel Management/ B2B Sales Management. Ex Samsung, VodafoneDelhi, India1ditserv.com -
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