- Implement FreshWorks CRM to manage leads, track client interactions, and streamline outreach efforts, leading to increased client engagement and revenue growth.- Utilize market research to stay informed on industry trends, targeting new clients, and conducting competitor analysis.- Develop strategic account plans with clients, outlining project goals, timelines, and deliverables.- Proactively reach out to leads generated through various channels, nurturing relationships and converting prospects into long-term clients.

- Delivered friendly and efficient customer service in a fast-paced restaurant environment, contributing to repeat business and customer satisfaction.- Developed problem-solving strategies to ensure positive customer experiences in a fast-paced environment.- Successfully balanced working full-time with being a full-time student at Central Michigan University and an active member of the club volleyball team.

- Conducted both inbound and outbound sales efforts, identifying potential clients, and nurturing relationships to drive business growth.- Managing account activities, customer calls, and selling TQL services to carriers.- Developed skills to instill customer confidence and effectively promote TQL’s value proposition to potential clients.- Utilized Microsoft Office Suite, including Microsoft Teams for team collaboration, Word for drafting communications, and Outlook for managing correspondence and scheduling. Additionally, using dispatch software systems to ensure freight is properly conducted.- Gained hands-on experience in logistics, transportation, and sales strategies, contributing to the team’s overall success.