Summer Perkins Email and Phone Number

Contact Center consultant and new employee mentor

Lead Salesforce Support Specialist and Admin for over 4,000 employees utilizing Sales, Service & Marketing CloudSF Help Request and Service Now triage for user issues, defects, and requests.Lead owner of the Salesforce org user setup and permissionsCo-owner Adobe Sign user setup and managementCollaborated on the redesign of our help desk ticketing systemMigration team mentor and trainer for new team membersAudit Support Host a monthly Trailhead badge and points challenge for HealthEquity’s team of Admins, Business Analysts, Developers and Architect

• Maintain all facets of the learning management system to include downloading and importing courses and users and building blocks to LMS for utilization.• Develop and deliver workshops and training sessions on the use of learning technologies and provide continuous support as users implement web-based components into their curriculum• Maintain Gmail and other G Suite for Education apps for campus-wide use.• Schedule, facilitate, and troubleshoot events in North Carolina Information Highway (NCIH) room through ITS Video Conferencing and Scheduler on Tandberg System. • Prepare statistical reports to include student enrollments in Colleague, Instructional Service Agreements (ISA) reports distributed to partnering colleges to share Full-Time Equivalent (FTE) enrollment data. Institutional Effectiveness Reporting (IE), and financial budgeting statement reporting.• Research, assess, and recommend procurement appropriate resources to enhance distance education and support services.

Troubleshoot and repair computer hardware, software, network, and printers.Respond to SysAid Help Desk inquiries efficiently and quickly to reduce end-user downtime.Technical ability to repair computer hardware including Windows-based PCs and Macintosh Apple platformsSetup, update and manage servers and virtual machines in Xen environmentExperience with backup and image management software.Microsoft Office, Google Drive, and multiple Web 2.0 tools.Excellent analytical and problem-solving skillsOutstanding communication skills to relate with team members and support workers.Plan and deliver educational technology content to students via Blackboard/Moodle and classroom settings.

Proficient in activities of daily living including but not limited to: vital signs, bathing, feeding, transferring, blood glucose monitoring, and bed making

Develop and revise Individualized Education Plans (IEP) for students on caseload.Plan and deliver daily lessons using research based, direct instruction programs in small group settings to meet the needs of all learning styles and enhance student achievement.Actively support classroom teachers with meeting students’ IEP needs in both the resource and inclusion setting.Member of school Responsiveness to Instruction (RtI) team as grade level representative. Keep minutes of Tier III meetings and assist teachers with strategies and interventions.