Susan Macmillan Email & Phone Number

Woodland Hills, Ca, Us

Supporting the go-to-market readiness of the BlackLine partner ecosystem with a focus on advancing BlackLine partners’ enablement journey by creating and continually fine-tuning onboarding and enablement programs, strategies, and methodologies. Managing BlackLine's Partner Certification program strategy and supporting partner resources, including the partner portal and asset strategy experience.

Woodland Hills, Ca, Us

- Develop and execute a strategic go to market plan, comprehensive content, and delivery strategy designed to maximize client adoption, reduce time to value, increase application stickiness, drive revenue growth, and build internal expertise- Oversee education sales and delivery initiatives, including sales and renewals, marketing campaigns, On-Demand Learning Pass subscription consumption, live events, and internal enablement of training solutions - Align with Partner ecosystem to create and maintain high quality and scalable partner certification training portfolio that aligns with Partner Success levels- Build relationships with strategic partners across multiple departments at BlackLine, collaboratively guiding decision making and prioritization on behalf of our customers' and partners' best interests, including providing thought leadership on best practices that optimize the impact of learning investments and the design of the customer and partner learning experience in BlackLine U and other channels- Lead, manage, develop, and mentor a team of industry-leading learning and development professionals, including recruiting/hiring, development, and performance management- Optimize the team for operational excellence aligned to other BlackLine teams to create an integrated, exceptional customer experience- Evaluate content and program effectiveness through defined success metrics and stakeholder feedback- Own BlackLine's external-facing Learning Management System (LMS)- Ensure learning programs adopt new technologies, techniques, and innovation to keep our learning up to date with the products and solutions

Woodland Hills, Ca, Us

Own and execute the strategy, plan, management, and execution of our training content. Build relationships with strategic partners across BlackLine, collaboratively guiding decision making and prioritization on behalf of our customers' best interests, including:•Identifying content needs of customers and partners•Providing thought leadership on best practices that optimize the impact of learning investments and the design of the customer learning experience•Leading, managing, and developing a team of industry-leading learning and development professionals who create and maintain various product training and certification content•Evaluating the effectiveness of the content through defined success metrics and stakeholder feedback•Utilizing sales and pipeline of training subscriptions and live training events, as well as Education Services metrics and dashboards to prioritize and manage content projects effectively

Woodland Hills, Ca, Us

Oversaw the strategy and execution of product training content consumed by BlackLine customers, partners, and employees. Provided leadership, direction, and support to drive the success of BlackLine's Product Training Team. Managed a team of Learning Experience Designers who developed and delivered eLearning, video-on-demand, and instructor-led content. Identified and maintained training solutions that supported business strategy. Defined and created product training curriculum and programs for customers and partners, including certification. Managed the quality of all training and development activities delivered by the training organization, including needs assessment, content development, course design/planning and logistics, standards, content delivery, and related training materials. Ensured tracking and proper reporting of customer satisfaction ratings, monitoring of engagements, ensuring compliance with approved processes, and attainment of targets. Developed and executed a new content framework and development process that reduced development time and aligned to team member strengths. Managed over 300 content projects with a small team in 2021 that impacted our customers, partners, and employees. Secured and managed cross-functional SMEs to ensure all updated courses were reviewed for technical accuracy. My team and I updated over 200 content assets created in a new authoring tool. Received a Circle of Excellence Award in 2021.

Woodland Hills, Ca, Us

Ensured sales enablement programs included content, resources, and training that was current, relevant, actionable, and easily consumed through the most appropriate forum. Drove continuous innovation in sales enablement programs and tools to enhance overall participation and productivity in strategic initiatives to support the organization's business strategy.

Woodland Hills, Ca, Us

Provided leadership, direction, and support to drive the success of BlackLine's Product Training Team. Defined and created product training curriculum and programs for customers and partners, including certification. Build world-class training and enablement offerings for common BlackLine roles from onboarding to ongoing, continuous learning. Managed the quality of all training and development activities delivered by the training organization. Ensured tracking and proper reporting of customer satisfaction ratings, monitoring of engagements, ensuring compliance with approved processes, and attainment of targets. Led a team of Curriculum Developers. Promoted to Senior Manager after two years of significant accomplishments as Manager.

Woodland Hills, Ca, Us

Provided leadership, direction, and support to drive the success of training team. Ensured training programs evolved to support the changing needs of the business, employees, and customers. Created quality standards, curriculum development templates, procedures, and processes to reduce time to market and improve learners' training experience. Implemented a new eLearning framework.

Redwood City, Ca, Us

Managed a team of course developers and instructors at an FP&A software company, both in the technical and in the instructional methodology aspects of the role to achieve instructional quality targets. Coached on performance improvement needs and departmental processes, helping to ramp team members and improve team skills. Provided day-to-day leadership and management of Global Education Services Practice by assigning projects, assessing and developing team skills, ensuring effective curriculum roll out and delivery readiness of instructors to support new Host Analytics products, and management of custom training forecast.

Redwood City, Ca, Us

Designed, developed, and maintained Host Analytics course materials for customers and employees. Delivered training classes and conducted knowledge transfer activities to ramp additional instructors. Collaborated with Education Services leadership on strategy, philosophy, and best practices for both the design and development of curricula. Led strategic projects with cross-functional teams from across Host Analytics to develop training solutions.

Austin, Texas, Us

Coached and mentored a team of Taleo HCM training developers, both in the technical and in the instructional methodology aspects of the role to achieve instructional quality targets for external clients. Developed Taleo HCM training content at advanced levels of the curriculum and across a variety of Taleo product lines. Served as Project Manager for the development of custom enterprise HCM training projects and customization engagements to support both fee-based and update projects. Managed custom training forecast.

Mclean, Virginia, Us

Senior Consultant for the Department of Navy's Office of Civilian Human Resources Group.Developed collaborative relationships with client, key business leaders, and subject matter experts to identify learning opportunities, and to close knowledge or performance gaps that improve job performance of target learners. Conducted needs analyses to determine training needs and appropriate training methods based on subject matter and target audience. Established performance objectives, learning outcomes, and assessment tools using established instructional theories and design principles.Anticipated the potential impact of changes to learning solution needs and incorporated impacts in planning. Designed & developed blended, classroom-based, virtual facilitation, and eLearning programs.Designed & developed learning products such as training manuals, demonstration models, multimedia visual aids, computer tutorials, and reference works. Implemented strategies to increase awareness and effectiveness of learning products. Designed and deployed methodologies to evaluate training effectiveness.

Woonsocket, Ri, Us

Created online courses, instructor-led courses, and blended learning solutions. Project lead on simultaneous projects. Lead an enterprise-wide initiative for our Operations Business, project manager & developer for the creation of a technical curriculum for the web support team of call center reps on the rollout of the new www.caremark.com website, produced and edited a compassion video. Promoted to this position after one year as Curriculum Analyst. Received multiple awards from business partners for projects I lead or contributed to.

Woonsocket, Ri, Us

Developed curriculum for internal business partners. Worked as a team member as well as lead on several enterprise-wide learning initiatives. Project Lead on an IBM Teamworks curriculum, created CBTs that prepared pharmacy technicians to pass the PTCB exam, and directed and produced several coaching videos for our call centers.

Woonsocket, Ri, Us

Facilitator at a mail order pharmacy, also worked on developing work instructions and job aids for the facility, trained other trainers in my area, and traveled off-site to train at a variety of CVS Caremark Mail Order locations.

Worked as an Adult Ed instructor helping adults learn English as a Second Language and prepare for the IL State GED examination. Acted as Site Supervisor of Highland Community College's off-campus satellite location. Created new education offerings, marketed existing campus programs.

Palatine, Il, Us

Taught English as a Second Language in the Intensive English Tutorium to adults from around the world.

Woonsocket, Ri, Us

Assisted the Technical Recruiter with sourcing and hiring IT contract professionals at Caremark. Managed the IT Consultant database, uploaded open job requisitions to online job boards.

Served as a Montessori educator for children 0-3 years old.

Deerfield, Illinois, Us

Completed salary surveys for Baxter Healthcare positions, created and maintained reports using HRIS.

Master'S Degree, Applied Linguistics: Teaching English To Speakers Of Other Languages (Tesol)

Bachelor'S Degree, Social Work

0-3 Certification, Montessori Teacher Education