Sushant Randive Email & Phone Number

Mumbai, Maharashtra, India

As the Associate Director of Product - Head of GenAI Products and Services at Haptik, I spearhead the development of transformative GenAI initiatives. Leading a talented team, we specialize in crafting custom RAG applications, Image and Content Generation Tools, Intelligent Co-Pilots, Live Chat Transcript Analysis, Language Translation, and more to drive.

Mumbai, Maharashtra, India

Led the development and enhancement of Haptik's critical Conversational AI Products, including Conversation Studio (Chatbot builder), Smart Agent Chat (Live Agent Chat tool), and Chat SDKs (chat widgets for users). Served as Product Point-of-Contact for major clients like Paytm, Byjus, Dream11, etc.SOME KEY INITIATIVES:Reduced the overall time it took to.

Mumbai, Maharashtra, India

Increased customer feedback collection rate from 2% to 19% by introducing an NLP-based conversational Feedback capturing mechanism to capture CSAT and NPS.Substantially reduced the overall Bot Building effort required by developing and launching “Omnichannel Bot-building” capabilities, thereby enabling a single bot to be deployed across multiple channels.

Mumbai, Maharashtra, India

1) Increased conversations on the Web Chatbots by 6% by introducing Text and CTA Bot Prompts.2) Reduced the manual effort of adding linguist variants of user messages to chatbots, by 30% by integrating the “Paraphrase generation NLP API” into the Haptik Chatbot Builder.3) Introduced “Voice” as a channel for Bots which was adopted by many clients4) Launched.

Mumbai, Maharashtra, India

Worked on developing and delivering conversational AI solutions1) Developed the Small-Talk V2 module for chatbots which helps the Bot Builder empower the chatbots to handle general, small talk conversations like, "How are you today?", "Who are you", etc. questions2) Upgraded the complete Haptik Website by migrating it to WordPress and developing a.

Mumbai Area, India

Created and launched "Gloodto", a social networking app that allowed users to create nano blogs of their favorite TV Series, Movies, Books, and Music. It was used by 300+ people to actively blog about what they were currently “glued to”Created and launched "Caralel", a Camera Network app for Android and iOS which was used by 500+ users to connect and fire.

Mumbai Area, India

Developed healthcare solutions for the clientele using Angular JS, CSS3, and Java Spring. Researched and Pitched a new healthcare solution to the company leadership.1) Developed front-end of different Healthcare solutions using Angular JS and CSS3.2) Leveraged different Design Patterns to build back-end systems of Healthcare solutions using Java Spring.3).

Mumbai Area, India

Developed and demonstrated multiple Desktop and Web-based solutions as a part of LTI’s R&D Team called the “Technology Competency Group” using Java, J2EE, JQuery, CSS31) Proactively developed an OLAP Reports comparator tool which reduced overall manual testing efforts by more than 50%. This tool was later officially adopted by LTI and merged with their.

Post - Graduate Diploma In Management (E-Business) (Pgdb-Eb-Hb) (Hybrid), E-Business, Distinction

Advanced Diploma In Business Administration(Adba), Business Administration And Management, General, Distinction

Bachelor'S Degree, Computer Engineering, Distinction

Diploma In Computer Engineering, Computer Engineering, First Class With Distinction

Secondary School Certificate (Ssc), First Class