Independent Contractor- Payments
Currento As the domain owner of Risk and Compliance, I spearheaded initiatives to strengthen our regulatory posture and mitigate financial risks. o By collaborating with external vendors and internal compliance teams, I successfully achieved PCI-DSS certification for Zenoti, ensuring adherence to stringent security standards. o To safeguard against financial crimes, I architected a robust end-to-end risk due diligence framework aligned with FATF and payment regulatory guidelines, incorporating checks for PEPs, OFAC sanctions, non-resident ownership, and adverse media.o I actively collaborated with the product team to conceptualize, design, and enhance dispute, reconciliation, and risk-related features. o Through the implementation of automated dispute evidence submission, I achieved a 100% evidence submission rate and a 40% dispute win rate, resulting in significant cost savings of approximately $3 million annually for our customers. o Additionally, I successfully implemented AVS field collection, leading to a reduction in AVS downgrade fees by over $380k per month.o As a key contributor to business operations, I primarily collaborated with Adyen and Stripe payment processors to optimize payment operations. o I provided essential support to customer success managers and service teams by effectively resolving customer-related disputes, reconciliations, and risk issues. o I actively managed payment processing rates, facilitated seamless payment device onboarding, and efficiently troubleshot related challenges.
