Suzanne Hansen Email & Phone Number

United States

(Formerly Arrow Environmental Services) To sell our Pest Management Services and Products to residential prospects professionally, profitably and ethically by executing the company’s designed sales process.Effectively manage a high volume of inbound daily sales calls. Sales to calls 15% Communicate with prospective residential clients over the telephone to sell our value proposition.Work closely with our Commercial Sales Representatives and sell additional lines of business.Exceed Baseline Sales Target (BST) or exceed KPI set monthly and maintain a 40% or better closing rate. (42% 2022 Q2-Q4 Sold $371K)Convert customer call-in to 50% or better into Year Round Protection Plan.Support our technicians/operations by completing a detailed work order note that is required to ensure customer expectations and requirements.Follow up on all proposals within 48 hours.Outbound sales as needed to upsell and cross sell our current customers.Effectively use CRM and internal CCM software.

United States

First point of contact to assist customers' concerns and needs.Answer and manage inbound/outbound customer service related calls. Over 12K inbound for 2021.Engage customers and qualify each call to determine customers needs and provide information and services following call flow guidelines.Create call back services accounts, collect payments and apply to proper accounts for current customers.Schedule inspections and/or quality control visits for sales inspectors and technicians. Exceeding KPI of 5/day.Navigate multiple programs simultaneously, entering data in real time, placing orders, searching existing accounts while maintaining friendly conversation via CRM software.Resolve billing issues, offer solutions and apply credit/adjustments when appropriated.Resolve customers complaints, save accounts while using a professional attitude, building trust with the customer and using excellent communication skills and problem solving skillsDocument all customer calls accurately on the customer's account and forward to the appropriate associate.2021 Top Performer. Number one in Region, Number three in company.12,536 Inbound calls for 2021. Customer save rate of 33.1%. Company goal is 22%. Occupancy Rate goal of 50% - 50.4%. THE Goal is 5/day. Avg 7/day total for 1,465 for 2021.

United States

Creating lasting memories for family’s, one meal at a time. Helping people provide a quick and healthy meal using our product.Handle customer returns.Managed a team of 12 direct reports and their consultants.Maintained a culture of learning to help my team build their own success.Consult and Host in home cooking shows and online catalog shows.Closing out shows by creating new hosts and upselling clients during the shows.Maintain a Personal Website.Describe and show the use of our products to customers, either live in person or by video.Receive and process payments.Responsible for ensuring Hosts/Guests know about our product.Recruit and train others using my product knowledge and communication skills to join my team.Attended the Rise To Success Leadership Development Coaching program.

Mount Juliet, Tennessee, United States

Locally owned family business, specializing in Laminate and Vinyl Plank flooring.Manage and coordinate the sales, inventory, daily operations.Responsible for setting up LLC and filing all Federal, State & Local requirements.Responsible for updating daily Sales and Taxes in Excel and QuickBooks.Ensure accurate cost of sale and tax to process payment using Clover Square.Responsible for updating monthly inventory into QuickBooks.Responsible for reporting monthly sales tax to the State.Educating customers on product knowledge.Responsible for loading customer’s products and the safety of customers using forklift.Responsible for all maintenance of equipment: Forklift, printers, Wifi, Security Cameras.Ensuring all bills are paid on time.Maintaining Facebook Page, ensuring postings are correct for Boosted Ads and working with Google online business.

Franklin, Tennessee, United States

In-house desk-top publishing and on-line programming to create camera-ready PDF’s necessary for Cigna’s Printed Directories for distribution or print on demand usage for Medical and Dental directories.Managed and coordinated the production of Medical and Dental Directories.Responsible for producing, typesetting, shipping and distribution of Cigna’s Medical and Dental publications.Correct/update PDF’s in Adobe Acrobat Pro if necessary, to ensure accurate data before print. Create and submit PDF uploads to the vendor's FTP site.Ensure accurate Pharmacy and member zip code information using InDesign, Golden Software and Access.Create and submit print order and shipping distribution instructions to third party print vendors.Created Access and Excel spreadsheets to maintain and prioritize data and workload.Managed and coordinated programing accuracy and legitimate data instructions.Ensure State Markets are in compliance with Cigna standards.Trouble-shoot concerns and communicate effectively with all internal/external matrix partners.Excellent Customer Service with strong written and verbal communication assisting internal/external partners.Strong organizational skills with an ability to think proactively, work well under pressure and prioritize workEnsure programming of Third Party Vendors database is accurate and within market and Cigna’s standards.Maintain directory quality assurance through quality checks and Acrobat Pro search.Managed the layout and language of all Medical directory’s introduction front matter.Worked closely with Cigna’s Legal and Marketing to ensure all 800 plus titles are in compliance with Cigna’s standard exercising discretion and confidentiality with sensitive company & client information.Responsible for the creating and typesetting of all intro front matter for Cigna’s Medical directories and ensure each State is in compliance using PageMaker and InDesign on a daily basis.Worked closely with State Compliance Officers.