Suzanne Jones Email and Phone Number

• Received employee complaints and conducted investigations by interviewing all parties involved, including but not limited to, the complainant, the accused, witnesses, and management, identifying possible infractions.• Recommended corrective action(s), re-training, and performance improvement plans (PIP), if applicable, referencing Company policies and Employment laws and regulations.• Audited employee files for accuracy and compliance according to Company and Government regulations.

• Provide Human Resources support to 23 dialysis facilities with over 800 employees across the Hampton Roads area. • Engage with employees and facility leadership to improve work relationships, build morale, increase productivity and retention, and various other human resources focus areas (e.g. Compensation, Benefits, Recruiting, Employee Relations).• Support new teammates during the onboarding process through New Teammate Orientation on their first day and frequent teammate check-ins in the subsequent weeks.• Assist facility leadership with Employee Relations issues, including but not limited to, investigating, drafting, and delivering corrective actions, policy interpretation, and grievances.• Compile reports and perform data analysis on metrics such as retention, survey completion and results, workforce planning, and scheduling to identify areas of improvement, negative trends, overall culture, and action plans to correct.• Partner with other departments (e.g. Teammate Relations, Compensation, Benefits, Recruiting), acting as an internal consultant and strategist to help coach, lead, and mentor facility leadership.

• Implemented corporate recruiting strategy.• Partnered with 3 Recruiting Coordinators daily to discuss incoming work orders and priority placements.• Screened resumes and applications for relevant knowledge, skills, experience, and aptitudes using databases, social media, employee referrals, etc.• Contacted candidates to discuss job details and offer positions they may qualify for.

*Gradually promoted from Corporate Recruiter to Human Resources Manager• Oversee all aspects of the Human Resources Department for 5 locations with over 1,000 employees (Chesapeake, VA, Mayport, FL, Mobile, AL, San Diego, CA and Bremerton, WA).• Met with employees to resolve grievances and answer questions regarding their benefits to promote good employee relations. • Conducted investigations by interviewing employees and potential witnesses, reviewing personnel folders for disciplinary action history, and reviewing Company policy to determine and execute a course of action with Management.• Maintained Employee Handbook by updating various policies to satisfy federal and state law changes and amendments proposed by the Executive Team/Board of Directors.• Completed surveys from Government Agencies (OFCCP, EEOC) and within the Ship Repair industry to maintain their status as a government contractor and to ensure the Company’s wages and benefits offered are competitive.