I am a senior executive with 28 years of experience in Financial Services, Operations, Information Technology, and Consulting. I specialize in utilizing automation technologies like Generative AI, Cognitive Agents/Virtual Assistants, and Robotic Process Automation to facilitate process transformation and drive overall transformational change. I have been a key leader in Operations, Technology, Strategy and Business Development for Mortgage Origination and Mortgage Servicing, managing high-performing teams of 200+ people with direct P&L responsibility for over 24 years.Based on my successful track record, I have consistently built trusted advisor relationships and converted them into successful sales. I have played a leading role in prominent projects and have emerged as a leading subject matter expert in areas such as process transformation, electronic document delivery, source of truth data, and customer experience. My passion for digital transformation and information experience (IX) further enhances my abilities in this field.My approach is strategic, with equal emphasis on tactical execution and common-sense problem-solving to deliver financial results, operational improvements, and production/service enhancements. I am a curious and high-performing individual who is always looking for ways to improve and drive transformation.Consistently achieve highest rankings on annual performance reviews. Recipient of the IBMGerstner Award for Client Excellence, IBM's most prestigious internal awardSpecialties: Robotics, Generative AI, Machine Learning, Large Language Models, Robotics, RPA, Cognitive, Big Data, Analytics, Blockchain, Transformation, Strategic Initiatives, IT & Management Consulting, New Product Design & Implementation, Merger Integration, Business Development/Sales, Call Center Management, Mortgage Servicing, Default Servicing, Mortgage Origination/Fulfillment, Compliance/Risk, Mobile Design, IX, Digital, Change Management, Business Process Re-engineering, Imaging, Workflow, P&L Responsibility, Project Management, Business Process Outsourcing, Packaged Software Implementation, Six Sigma "Green Belt", Customer Experience/Satisfaction, Training & Development, Business Strategy, Enterprise Software