Sandra Lowe Email & Phone Number

Indianapolis, Indiana

Carmel, Indiana

• Created presentations, reports, and spreadsheets on myriad projects and initiatives to support the Director of Customer Experience and Vice President of Planning and Global Engagement
• NextGen and World-Class Experiences Global (WCE) Quarterly e-Newsletters: Created storyboards and video communications for WCE and NextGen strategies for North America and global call centers, including e-newsletters.
• Collaborated with associates across the business to create global internal communications for customer experience, best practices, and solution challenges to transform member services
• Maintained and contributed content to SharePoint website for global WCE team communications
• Researched customer and associate insights across call center departments identifying valuable customer experiences data using testimonials via social media, email and direct mail surveys

Carmel, Indiana

• RCI, Indianapolis, IN March 2011-August, 2015Vacation Guide, The Registry Collection
• Performed inbound and outbound sales calls to members across North America in upwards of 80-100 calls daily over a four-year period in a high-paced, fluid contact center environment
• Communicated via email with customers, and affiliates to ensure quality and world-class customer service expectations
• Endeavored to provide members world-class experiences to ensure RCI and Wyndham’s mission and goals for production, revenue generation, and customer service satisfaction
• Answered inquiries by clarifying desired vacation experience for 100,000+ customers in North America
• Explored, located, and provided world-class travel opportunities for new and existing customers

Indianapolis, Indiana

• Co-Owner and New Home Sales Consultant – Custom Homes
• Generated all sales leads through marketing and advertising campaigns, Realtor® networking, and customer referrals, and set sales appointments
• Interviewed prospective purchasers to discuss, design, value, and sell custom residential homes in the $250,000-$425,000 price range from initial sale through home closing
• Made presentations of floorplans, spec homes, and community amenities to model home visitors and prospective buyers, including over-coming objections to purchases
• Explained mortgage and interest payments, taxes, insurance, deed restrictions, homeowner association and membership information
• Prepared collateral and sales contract paperwork for purchasers and attended closings