Sandra Lowe Email & Phone Number

Indianapolis, Indiana

Carmel, Indiana

• Created presentations, reports, and spreadsheets on myriad projects and initiatives to support the Director of Customer Experience and Vice President of Planning and Global Engagement• NextGen and World-Class Experiences Global (WCE) Quarterly e-Newsletters: Created storyboards and video communications for WCE and NextGen strategies for North America and global call centers, including e-newsletters and internal TVs in Indianapolis and New Jersey• Collaborated with associates across the business to create global internal communications for customer experience, best practices, and solution challenges to transform member services• Maintained and contributed content to SharePoint website for global WCE team communications• Researched customer and associate insights across call center departments identifying valuable customer experiences data using testimonials via social media, email and direct mail surveys

Carmel, Indiana

RCI, Indianapolis, IN March 2011-August, 2015Vacation Guide, The Registry Collection• Performed inbound and outbound sales calls to members across North America in upwards of 80-100 calls daily over a four-year period in a high-paced, fluid contact center environment• Communicated via email with customers, and affiliates to ensure quality and world-class customer service expectations• Endeavored to provide members world-class experiences to ensure RCI and Wyndham’s mission and goals for production, revenue generation, and customer service satisfaction• Answered inquiries by clarifying desired vacation experience for 100,000+ customers in North America• Explored, located, and provided world-class travel opportunities for new and existing customers• Sold ancillary products and services recognizing opportunities to up-sell accounts by creating value for our members• Educated members about benefits of their RCI, The Registry Collection (TRC), and Wyndham club memberships• Resolved problems by clarifying issues; researched and explored answers and alternative solutions; implemented solutions through empowerment directives; liaised between members, affiliates, and RCI/TRC supervisors to resolve onsite check-in issues• Updated job knowledge by participating in additional professional development opportunities

Indianapolis, Indiana

Co-Owner and New Home Sales Consultant – Custom Homes • Generated all sales leads through marketing and advertising campaigns, Realtor® networking, and customer referrals, and set sales appointments• Interviewed prospective purchasers to discuss, design, value, and sell custom residential homes in the $250,000-$425,000 price range from initial sale through home closing • Made presentations of floorplans, spec homes, and community amenities to model home visitors and prospective buyers, including over-coming objections to purchases• Explained mortgage and interest payments, taxes, insurance, deed restrictions, homeowner association and membership information• Prepared collateral and sales contract paperwork for purchasers and attended closings• Implemented all sales and marketing efforts, including collateral design, distribution, traffic analysis, and website development and maintenance• Designed and launched company website www.lowehomes-indy.com, effectively increasing customer foot traffic by 20% within first 30 days of launch• Collaborated and communicated with construction subcontractors, vendors, and customers throughout all phases of sales and construction, including post-construction warranty periods for all sales, design, and construction requests