Sylvie M. Email & Phone Number

Raleigh, Nc, Us

Raleigh-Durham-Chapel Hill Area

Plus One, an Optum Company – Summer/Fall 2023 - PresentCorporate Wellness ProfessionalProvided health and wellness coaching to a diverse corporate population, supporting clients in developing and implementing personalized wellness programs.Managed and facilitated wellness initiatives, tailored to the unique needs of a desk-less workforce, improving employee engagement through behavior change management strategies.Designed and implemented incentive programs, using the Plus One wellness platform to enhance employee participation and drive data-driven improvement.Collaborated with internal and external stakeholders, ensuring effective program development and facilitation that met company and client goals.Delivered exceptional customer service, building and maintaining strong client relationships to support the success of wellness initiatives and long-term program sustainability.Actively contributed to operations by leading fitness classes, event planning, and providing on-call support to fill in as needed.

Collaborated with leading organizations such as SAS, IBM, Lockheed Martin, NASA, NRA, Provant Health Care, Kaiser Permanente, SMECO, Whitten Laser Eye, Harley Davidson, Gold's Gym, World Gym, Designing Bodies, Boon Edam, NC State, Credit Suisse, UBS, Biogen, BASF, Triangle Life, and Highwood Properties to develop tailored wellness programs, enhancing employee health and engagement across diverse sectors.

Group Teaching History:Plus One – Yoga Teacher (August 2023 - Present)Design and lead yoga classes that incorporate functional fitness methodology, offered both in-person and virtually.Choreograph music and provide coaching and support to enhance participants' experience and engagement.The Yoga Loft, Wake Forest, NC – Yoga Teacher (August 2024 - Present)Instruct various yoga classes focusing on mindful movement and breathwork, available in-person and online.Foster a supportive environment for students of all levels to deepen their practice.Excel Body Fitness, Cary, NC – Group Fitness Instructor (August 2022 - Present)Design and lead group fitness classes, adhering to functional fitness principles, offered in-person and virtually.Choreograph music and support participants through effective coaching.Journey Fitness Center, South Daytona, FL – Group Fitness Instructor (May 2020 - March 2022)Creatively designed group fitness classes, including HIIT, boot camp, mind-body fusion, yoga, meditation, and relaxation techniques.Choreographed music and exercises organically to instruct and guide participants through various fitness formats.

SylviebWELL LLC – 1995 - PresentHealth and Wellness Operations Specialist and Fitness Professional (Contractor and Employee)Lead exercise prescription and personal training services for diverse settings, including in-home, in-studio, public/private clubs, and corporate wellness environments.Managed operations of public and private fitness facilities, overseeing group classes and staff, including recruiting, hiring, and training to ensure adherence to company standards.Acted as a behavioral health specialist and health coach, providing education, support, and accountability to enhance clients' physical, emotional, and spiritual wellness for optimal health.Instructed individuals and groups in stress management, food as medicine, and mindfulness practices, offering effective, solution-driven resources to support care plans devised by healthcare providers.Designed and implemented comprehensive wellness programs for corporations and C-suite executives, incorporating incentives, health promotions, and specialty programs to improve overall health and company culture.Conducted biometric screenings, fitness assessments, and exercise prescriptions, and designed workouts and group classes tailored to diverse populations.Hosted motivational speaking events, lunch & learns, group programs, and private classes to engage participants and promote wellness.Served as a business liaison with local health representatives and community resources to promote wellness incentives, coordinating and distributing program communications, advertising, and public relations materials.Developed systems to evaluate the effectiveness and management of wellness programs, ensuring continuous improvement.Managed the revenue cycle, reviewing and processing wellness reimbursements, coordinating payroll, and overseeing fund allocation and tax preparation.Designed fitness spaces and selected equipment within company budgetary constraints.

Raleigh, North Carolina, United States

Novis Health North Raleigh – March 2022 - January 2024Wellness Operations Specialist and Clinic Manager/Health, Life, and Fitness CoachDesigned and implemented health and wellness programs based on functional medicine principles, focusing on nutrition, exercise, and stress management.Delivered health coaching, empowering and inspiring members to make sustainable lifestyle changes through personalized wellness plans.Managed daily operations, overseeing business development, sales, and scheduling, resulting in increased revenue through member retention and the creation of multiple revenue streams.Streamlined office systems to improve efficiency, ensuring smooth operations and member flow across health modalities.Led content creation for social media, managed ads, and monitored SEO analytics, achieving 100% local SEO optimization.Engaged in community networking to establish a corporate wellness presence through health fairs and events, expanding the company's reach.Provided excellent customer service by supporting members with scheduling, servicing, and managing EHR systems to ensure seamless experiences.Collaborated with internal teams and external stakeholders to ensure effective program delivery, contributing to overall member satisfaction and program success.

Ability Rehabilitation, USPH – July 2020 - March 2022Medical Front Office and Clinical CoordinatorCoordinated front office and clinical operations for a rehabilitation clinic specializing in physical and occupational therapy, ensuring smooth patient flow through check-ins, treatments, scheduling, and check-outs.Provided patient benefit explanations, collected copays and coinsurance, and managed the verification of insurance benefits and authorizations to ensure accurate billing and payments.Supported clinicians by managing clinic calendars, optimizing schedules, and performing weekly reporting and reconciliation for financial accuracy.Conducted a variety of administrative duties, including faxing, filing, and document management, while adhering to HIPAA guidelines and maintaining the highest level of confidentiality.Trained and proficient in clinical EMR systems such as Cassamba and Raintree, streamlining patient data management and enhancing operational efficiency.Applied advanced knowledge of ICD-10 medical coding and health insurance policies to support accurate documentation and billing processes.Delivered excellent customer service, ensuring a positive patient experience and contributing to a supportive clinic environment.

Balenger Total Fitness – August 2013 - January 2020Health and Wellness Operations Specialist & Corporate Wellness ProfessionalBridged the gap between healthcare and fitness by actively supporting clients' fitness journeys through training, teaching, coaching, and instruction in all phases of their health and wellness.Managed and coordinated operations and the revenue cycle, ensuring clinic performance was efficient and effective in meeting client needs.Conducted various administrative duties to streamline office operations, and modernize systems to improve efficiency and responsiveness.Spearheaded the corporate wellness program, enhancing revenue through business development, community involvement, and volunteer opportunities.Designed and maintained the company website, provided IT support, and optimized SEO strategies to increase online visibility and engagement.Fostered a supportive and motivating environment to enhance client engagement and achieve positive wellness outcomes.

American Fire Technologies – Site Project Manager & EHS-OSHA Advisor/Consultant (2008 - 2010)Managed project lifecycles for fire detection and protection systems installations in commercial applications, specifically for industrial power plants, ensuring compliance with project timelines and budgets.Conducted comprehensive safety audits and hazard analysis as an EHS-OSHA advisor, identifying risks and recommending modifications to enhance safety protocols.Mobilized and coordinated subcontractors, ensuring alignment with project scopes, safety standards, and regulatory compliance.Collaborated with project leads to define and implement contract specifications and applicable safety regulations, ensuring quality and compliance.Evaluated and mitigated major hazards, developing and implementing high-risk program modifications to improve safety outcomes.Acted as the primary liaison with the home office and Authorities Having Jurisdiction (ADJ), ensuring adherence to local, state, and federal codes and regulations.Commissioned fire protection systems, verifying operational readiness and compliance with industry standards.Leveraged strong communication and leadership skills to foster teamwork and ensure project success.