Helping people get the most out of their health insurance

Administrative duties that support the HOA

Schedule and make arrangements for meetings and travel, maintaining Microsoft calendars for Government customers Research and secure requested information to author, compile and proof various reports, briefings and presentationsTranscribe technical information, record and distribute meeting minutes, and shipping equipment Respond to customer/client/employee inquiries, and other office administrative duties as required. Assist in maintaining and improving Service Center SOP’s

 Filter resumes, conduct prescreens, schedule testing & interviews, complete background and reference checks Responsible for preparing and maintaining Candidate and Team Member files. Aid HR department in updating recruitment policies, writing memos, and other correspondence in response to queries and requests. Assist in drafting job descriptions and company profiles. Conduct new hire orientation, including completing new hire logins forms, printing off all required orientation paperwork, and taking new hire badge photos Maintains accuracy in job postings, offer letters, and data entry in HRIS system for candidates and employees, including transfers. Draft memos, emails, etc. in response to queries, complaints and requests for assistance regarding different Human Resource related issues (i.e. recruitment, payroll, insurance, benefits.)

 Managed employee benefits and time clock issues/accuracy for payroll Matched invoices to receipts/tickets and prioritized with bills for payment Created Safety Awareness and Accountability Program Reorganized accounts payable filing system Updated accounts and files

• Help businesses save money while protecting policyholders' savings• Claims processing assistance

 Prepared invoices Reorganized accounts receivable and personnel filing systems Corrected DOT Compliance issues

• Take orders/make food• Balance cash drawers

• Seat guests at tables• Assist guests with shopping needs and questions

• Assisted students with questions and VA paperwork• Handled customer phone calls to include questions and complaints• Reviewed files and checks to ensure proper VA payments; Consolidated $60,000 of debt school owed to VA

• Handled customer phone calls to include questions and complaints• Managed patient files/accounts and initiated payments• Kept billing process going until account is paid in full• Filed claims and checked status with multiple insurance companies

• Streamlined office procedures to be more efficient and timely. Ex: Check-in process for 20 personnel went from taking an hour to taking 20 minutes. Request packages went from taking more than a week to taking 3-5 days• Processed personnel coming into training (400-1,000 average based on season) and personnel leaving training (400-1,000 average based on season) on a weekly basis through classes and paperwork• Raised morale and cohesion of co-workers; Led team-building activities, mediated issues between co-workers, and facilitated cohesive environment• Adapted to customer needs and requests and resolved issues• Handled and routed phone calls, and prepared outgoing mail for office of 15 personnel• Maintained and updated filing and inventory (paper, pens, staples, etc.) either manually or electronically• Sorted, and routed incoming mail, and answered correspondence for 500 personnel• Created, adjusted, and maintained records for 500 permanent personnel and 8,000 personnel in training• Processed records or reports of personnel and office equipment• Researched all applicable manuals, directives, and websites to provide the best accurate response to requests and questions