- Cultivated relationships improving customer retention through dedication to customer service and strong rapport, resulting in an average of 20% more sales than all other employees- Built a personal clientele book of customers, including past purchases, merchandise preferences, and sizes - Trusted to make executive management decisions and called on for in-depth knowledge of product line and customer service practices- Managed escalated customer issues while maintaining a highly approachable and personable attitude, resulting in a high degree of customer satisfaction- Trained new employees on sales process, closing methods, discovering customer needs, and overcoming rejection

- Led and managed a team of staff and horses successfully through guided backcountry pack trips and daily riding activities- Assured camper’s and horse’s well being and health - Designed and implemented scheduling and logistics for trips and activities within deadlines- Improvised and quickly adjusted to ever changing conditions and schedules

- Exceeded all recruitment expectations and goals while managing a 13 state territory for a liberal arts college with limited brand exposure- Built and maintained strong relationships through regular contact including phone calls, emails, and in-person visits - Increased new leads by 30% through in person networking events and cold calling- Identified student life and career goals and proposed how enrollment at Principia could help accomplish these- Established an advisory role with students and families through building strong rapport, resulting in their trust to help make a significant personal and financial investment- Hired, managed, and trained an assistant admissions counselor - Developed and helped implement an innovative method of finding and managing new recruits

- Designed lesson plans and taught in various subjects- Organized and managed classroom activities- Assistant taught various other classes ranging from Pre-K to 8th levels

- Led digital marketing strategy including social media, digital photography, and graphic design- Managed and created content for company’s social media platforms resulting in an increase of views, likes, and shares- Designed and created custom designer profiles on company website to develop product background and story

- Supervised and assured patron safety- Responded to patron needs regarding first aid and general assistance when necessary- Maintained facility cleanliness

- Photographed events such as weddings, reunions, and sports events- Created and managed personal photography website for display and sales of photographs

- Assisted in caring for and managing 20+ horses- Exercised, schooled, and trained school and private horses- Assisted in barn/stall maintenance, feeding, and cared for horses during injury recovery- Taught and assisted students in preparing themselves and their horse for lessons