Tamara Brown Email and Phone Number

I oversee the West Coast region (Washington, Oregon, and California) and lead the recruitment and development of a high-performing team of design consultants, driving Stoneside’s mission to transform over a million homes. Leveraging the Sandler Selling System, I mentor our designers on consultative selling techniques. My approach includes weekly training, personalized one-on-one coaching, and on-site support, ensuring they adhere to a consistent and effective sales process that enhances both sales performance and client satisfaction.Key Achievements: ➢ Improved Performance: Boosted gross profit per appointment by 6% in 2022 and 15% in 2023 through targeted coaching and support. ➢ Enhanced Client Experience: Our focus on training and quality has solidified Stoneside's reputation as America's #1 rated window covering company.Strategic Initiatives: ➢ Learning Management System: Led the development of an intuitive LMS, designing its architecture and creating comprehensive training guides, empowering designers with on-demand technical and design knowledge. ➢ New Hire Training Program: Overhauled the onboarding process by developing a robust curriculum covering product specifications, presentation skills, and sales techniques, resulting in faster achievement of sales targets by new hires.My ongoing commitment to training, coaching, and providing personalized support fosters a team of top-notch designers whose expertise and dedication delight our clients and provide them with the 5-star experience that Stoneside is known for.

As a Lead Design Consultant, I excelled in a dual role, functioning as both a frontline consultant and a coach to my sales team. I played a key role in mentoring, training, and developing team members, contributing significantly to the growth of our national sales team.Key Responsibilities: ➢ Player / Coach Role: Actively worked as a Design Consultant while providing mentorship and training to team members. ➢ Strategic Planning: Collaborated with the Vice President of Sales to set period, quarterly, and annual goals, and crafted individualized development plans for my team. ➢ Sales Process Enhancement: Assisted in the development and refinement of Stoneside's standard sales processes, ensuring consistency and effectiveness.Team Development: ➢ Team Meetings: Facilitated bi-weekly sessions that offered training, coaching, and motivation, fostering a culture of support, accountability, and strong group dynamics. ➢ New Hire Onboarding: Enhanced the onboarding experience by sharing best practices and providing one-on-one guidance to new designers during their initial field weeks.My commitment to developing my team and refining sales processes has helped drive Stoneside’s success, creating a high-performing, motivated sales team dedicated to achieving excellence.

I transformed in-home design consultations into personalized experiences by bringing the Stoneside Design Studio directly to clients, helping them select the perfect customized blinds, shades, fabrics, and materials for their homes.Key Achievements: ➢ Continuous Improvement Award: Recognized for commitment to performance enhancement through market research and expertise development in my first year. ➢ Sales Growth: Achieved over 40% year-over-year sales growth in my second year. ➢ Adaptability During COVID-19: Maintained stable sales while shifting to a virtual platform in 2020. ➢ Post-COVID Surge: Continued upward trajectory with an additional 60% sales increase in 2021.Client Experience: ➢ Five-Star Service: Delivered a five-star experience by embodying Stoneside’s core values of honesty, positivity, generosity, continuous improvement, and passion. ➢ Relationship Building: Developed genuine relationships by actively listening and understanding clients' needs, resulting in tailored design solutions that are both functional and beautiful. ➢ Outstanding Reviews: Consistently received top reviews on Yelp, Google, Trustpilot, and other platforms for the positive and impactful relationships I built with clients.My approach to design consultation and dedication to client satisfaction not only enhanced homes but also drove significant sales growth and garnered high client appreciation.

In my role as a Sales Manager, I was dedicated to hiring, onboarding, and continuously coaching design consultants to enhance their skills and achieve outstanding results. My passion for people development drove me to focus extensively on one-on-one mentorship, providing feedback to ensure excellence in customer service and surpassing sales targets.Key Responsibilities: ➢ Talent Development: Hired and onboarded consultants, providing ongoing one-on-one coaching to develop their skills and ensure they exceeded sales and service goals. ➢ Training and Facilitation: Created content and led weekly staff meetings and new hire training sessions. ➢ CRM Training: Spearheaded training for the new CRM system for both my department and third-party call center employees.Strategic Initiatives: ➢ Embracing Change: Advocated for innovative approaches to drive growth and efficiency. ➢ Department Restructuring: Led a key initiative to restructure the department into teams to boost sales, productivity, and employee engagement while reducing turnover. ➢ Pilot Project Leadership: Directed a successful pilot project for the restructuring initiative, contributing to exceeding sales and service goals and enhancing team productivity.My leadership and commitment to developing high-performing teams were instrumental in achieving consistent growth and fostering a positive, productive work environment.

As a health and wellness consultant, I guided clients through their weight loss journeys, a challenging but rewarding process. I supported 120 to 150 clients weekly, providing personalized consultations that empowered them to achieve and maintain their healthy weight goals.Key Achievements: ➢ Client Success: Helped hundreds of clients reach and sustain their healthy weight goals, leading to notable success stories and client satisfaction. ➢ Award Recognition: Earned the "Rookie of the Year" award in my first year for ranking in the top 10% in sales, client retention, referrals, exceptional service standards, and operational procedures.Core Competencies: ➢ Motivational Interviewing: Developed expertise in this goal-oriented, client-centered counseling approach to inspire behavior change by helping clients explore and resolve ambivalence. ➢ Personalized Support: Offered tailored consultations, using open-ended questions to understand clients' challenges and coaching them towards successful outcomes.I discovered a natural talent for counseling and thrived in my role, leveraging motivational interviewing techniques to drive client success and achieve outstanding performance metrics.

After earning my BFA in Interior Design, I joined Interiors by Design Connection as an independent designer, where I honed my skills in managing projects from concept to completion. This experience was pivotal in enhancing my proficiency in both Interior Design and Project Management.Core Competencies: ➢ Project Management: Managed multiple residential design projects, overseeing every phase from inception to completion. ➢ Design Presentation: Developed and presented design concepts using renderings and AutoCAD, effectively communicating ideas to clients. ➢ Coordination and Collaboration: Worked closely with clients, architects, construction teams, and installers to ensure projects stayed on schedule and within budget.My time at Interiors by Design Connection was invaluable in developing my design and project management skills, and I am passionate about continuing to transform spaces into places where people love to live.

While pursuing my full-time college education, I worked part-time as a nanny for a family with two children, ages 5 and 8 when I started, and 9 and 12 by the time I graduated. Being part of their lives during these formative years was incredibly rewarding and enriching.Key Responsibilities: ➢ Holistic Caregiving: Managed a range of responsibilities, including preparing nutritious meals, performing light housekeeping, and providing transportation to and from school and extracurricular activities. ➢ Educational Support: Assisted with homework and art projects, fostering their academic and creative growth. ➢ Engaging Activities: Developed a knack for creating fun and educational activities, including becoming quite adept at playing Monopoly!My role as a nanny was multifaceted and required strong multitasking abilities, empathy, and adaptability. It was a joyful experience that deepened my passion for child development.

As the Lead Kindergarten Teacher at a small private school, I had the exceptional opportunity to work with a 5:1 student-teacher ratio, allowing me to provide highly individualized attention to each child.Key Responsibilities: ➢ Individualized Teaching: Tailored my teaching style to meet the unique needs of each student, ensuring a strong educational foundation for their future learning. ➢ Engaging Lesson Plans: Developed and delivered lesson plans that were interactive and engaging, incorporating crafts, games, music, and dance to make learning enjoyable and effective.Rewarding Experiences: ➢ Personalized Support: Leveraged the small class size to offer one-on-one support, ensuring that nochild was left behind and fostering a deep understanding of core concepts. ➢ Joy of Learning: Found immense fulfillment in witnessing the moment of comprehension in a child's eyes as they learned to read and grasp new concepts.My role allowed me to create a nurturing and dynamic learning environment, laying a solid educational foundation for each child and experiencing the profound joy of contributing to their early development.

Fresh out of college and eager to make a difference, I began my teaching career at Abundant Life Christian School, where I taught Biblical Studies to 8th, 9th, and 11th graders. This early opportunity was invaluable in shaping my skills and approach as an educator.Key Responsibilities: ➢ Classroom Management: Developed essential skills for maintaining classroom control and creating an environment conducive to learning. ➢ Engaging Lesson Plans: Designed and delivered engaging, effective lesson plans that captured the interest of middle and high school students. ➢ Public Speaking: Gained confidence in public speaking and delivering feedback, honing my ability to communicate effectively with teenagers.Rewarding Experiences: ➢ Student Development: Motivated and inspired students to achieve their potential, laying the groundwork for their future success. ➢ Long-Lasting Impact: Proud to have contributed to the educational foundation of many students who have gone on to build successful careers.Teaching teenagers provided me with invaluable experience that continues to inform my professional journey. I am grateful for the opportunity to have played a role in their educational and personal growth.