- Manage both the Elite service team and the Roadside Assistance service team.- Ensure customer satisfaction through comprehensive after-sales service.- Oversee all after-sales activities aimed at driving increased sales.- Handle the entire payment cycle related to service vendors.- Coordinate and collaborate with all company departments to ensure smooth operations.- Develop strategies to enhance processes and service levels within the after-sales service department.-… Show more - Manage both the Elite service team and the Roadside Assistance service team.- Ensure customer satisfaction through comprehensive after-sales service.- Oversee all after-sales activities aimed at driving increased sales.- Handle the entire payment cycle related to service vendors.- Coordinate and collaborate with all company departments to ensure smooth operations.- Develop strategies to enhance processes and service levels within the after-sales service department.- Supervise and manage after-sales service staff, ensuring adherence to quality and service standards.- Monitor and analyze customer feedback trends to identify and resolve recurring issues.- Manage key customers and address all related concerns.- Enhance brand loyalty through effective customer lifecycle management.- Develop and implement quality control processes to ensure efficient after-sales service operations.- Negotiate contracts with service and product suppliers to maintain high levels of customer service.- Write and update procedures and instructions for managing and utilizing products and services.- Design procedures and documentation to facilitate problem-solving and boost customer satisfaction. Show less

* Responsible of all our call centers operation in terms of knowledge and application update,complains, improvements, cost, etc..* following the call center operation technical setup in terms of application and communication setup.* Provide training to the call center staff on new/updates products and application.* Monitoring call center KPIs to track all operation performance related quality, service level, and handling time.* Ensure call center staff quality by (Monitoring &… Show more * Responsible of all our call centers operation in terms of knowledge and application update,complains, improvements, cost, etc..* following the call center operation technical setup in terms of application and communication setup.* Provide training to the call center staff on new/updates products and application.* Monitoring call center KPIs to track all operation performance related quality, service level, and handling time.* Ensure call center staff quality by (Monitoring & Mistry Calls)– and whenever there’s new promotions/ campaign.* Responsible of preparing the product information shared with customers through the call center and assure the right delivery of these information through conducting test calls.* Build reports on all activities running at the call center and assure that all reports are delivered to BU on agreed service levels.* Running all in-house research at the call center, make sure of the understanding of research objectives and preparing the platforms will be used to run this research to support the business to have understanding of customers’ profile and satisfaction, and competition monitoring.* Ensure compliance with all policies and procedures and a satisfactory audit review.* Scheduling marketing campaigns’ SMS etc...* Running and scheduling monthly reminders to after sales maintenance.* Supporting Marketing department with all needed reports and analysis on campaigns and activities running at the call center.* Align with all BU have running operations at the call center, to ensure that all business process and product updates impacts customers are reflected at the call center. Show less

•Responsible the overall physical and financial management of assigned properties, including site visits, scheduling maintenance work, maintaining positive tenant relations, and budgeting•Coordinating repairs and maintenance activities to ensure that problems are resolved in a timely manner•Organize and manage events to boost community awareness•Coordinate with Marketing, PR and Communication teams•Provide… Show more •Responsible the overall physical and financial management of assigned properties, including site visits, scheduling maintenance work, maintaining positive tenant relations, and budgeting•Coordinating repairs and maintenance activities to ensure that problems are resolved in a timely manner•Organize and manage events to boost community awareness•Coordinate with Marketing, PR and Communication teams•Provide engaging text, image and video content for all social media and professional accounts•Build relationships with customers, industry professionals•Reviewing financial reports to ensure that expenses are within budget guidelines•Ensuring that security protocols are always followed by all employees •Investigating any accidents or dangerous conditions on the property in order to determine the cause and prevent future incidents•Conducting regular inspections of common areas to ensure that they are clean and well-maintained•Participating in fire drills and evacuation procedures on a regular basis to ensure that all staff members are familiar with emergency response procedures•Creating detailed reports of building maintenance issues that need to be addressed by maintenance staff•Coordinating with contractors to schedule repairs or renovations that require outside services•Monitoring the condition of the property to identify potential problems before they escalate into major issues such as equipment failure or pest infestations•Set, plan and implement social media and communication campaigns and strategies•Provide engaging text, image and video content for all social media and professional accounts Show less

* Responsible for managing escalations relating to products or services, handling problem tickets, and providing feedback to upper management regarding customer issues.* Identify, Initiate, and analyze the process of escalation based on each scenario* Record incidents and its status in CRM (Customer Relationship Management)* Develop an escalation plan based on each customer issue* Inform the customers of the status regularly* Review the root cause of escalation with the aim… Show more * Responsible for managing escalations relating to products or services, handling problem tickets, and providing feedback to upper management regarding customer issues.* Identify, Initiate, and analyze the process of escalation based on each scenario* Record incidents and its status in CRM (Customer Relationship Management)* Develop an escalation plan based on each customer issue* Inform the customers of the status regularly* Review the root cause of escalation with the aim of improving the escalation procedures.* Responds to and manages complaints and escalations from customers. * Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. * Reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. * Tracks complaints and makes recommendations to top management designed to reduce the number of complaints. Show less

•Providing customer with all information needed regarding their inquires about our communities •Assisting customers with their inquires or emergency problems or unexpected situations providing solutions for customer problems•issue move in/move out permit for communities •Ensuring customer issues are resolved in a timely mannerDeveloping and maintaining customer relationships• Maintaining records of customer interactionsProviding overall great customer… Show more •Providing customer with all information needed regarding their inquires about our communities •Assisting customers with their inquires or emergency problems or unexpected situations providing solutions for customer problems•issue move in/move out permit for communities •Ensuring customer issues are resolved in a timely mannerDeveloping and maintaining customer relationships• Maintaining records of customer interactionsProviding overall great customer experience•Giving detailed explanations of our services or products•Working with a sales team to create better methods to address customer complaints•Communicating with customers in-person, through email or chat, over the phone l•Monitoring customer satisfaction levels•Referring customers to superiors when necessary Show less

• Handle day-today Visa Applications in compliance with Standard Operations Procedures –greeting customers, supporting completion and checking of applications, obtaining Biometric data and other documentation• Following an established and defined filing and administration process, guided by a computer-based system• Ensure engagement with applicants provides a first-class service, and positive customer experience• Flag to VAC Management/Supervision applications that may give rise… Show more • Handle day-today Visa Applications in compliance with Standard Operations Procedures –greeting customers, supporting completion and checking of applications, obtaining Biometric data and other documentation• Following an established and defined filing and administration process, guided by a computer-based system• Ensure engagement with applicants provides a first-class service, and positive customer experience• Flag to VAC Management/Supervision applications that may give rise to concern• Handle customer complaints an assertively, and efficiently• Handle problem customers assertively and diplomatically• Processes the simplest to the most complex visa cases correctly and efficiently employing a polite manner to both applicants and Embassy employees with little or no need for guidance.• Keeps informed of laws, regulations and SOPs related to visa cases.• Either alone or as a team member, can take complete action on all classes of visas upon receipt including screening, data entry, visa classification, scanning of documents, printing, quality assurance and tracking and issuance. • Tracks applications, including emergencies or high profile cases. Show less

• Review arrival lists to welcome guests.Attend to special guests (e.g. VIPs) and answer their inquiries • Help prepare welcome folders with collateral (e.g. room service menus, area descriptions) and Ensure compliance with health and quality standards• Provide information about amenities, area and venues and promote services• Anticipate guest needs and build rapport with customers • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)… Show more • Review arrival lists to welcome guests.Attend to special guests (e.g. VIPs) and answer their inquiries • Help prepare welcome folders with collateral (e.g. room service menus, area descriptions) and Ensure compliance with health and quality standards• Provide information about amenities, area and venues and promote services• Anticipate guest needs and build rapport with customers • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages) • Address customer complaints and escalate to Guest Relations Manager when needed · Record information in the logbook daily Show less

•Act as a front-line interface with customers of Vodafone UK Customers.•Role involves responding to customers over the phone and resolving their inquiries.•The main purpose is to facilitate and provide a Vodafone global customer service standard Own and manage the client relationship: resolving calls efficiently and effectively.•Ensure service level agreements are met and maintained.