Tanae Mcmillan Email & Phone Number

 Ensures individual team quality, customer satisfaction, and productivity goals are met by giving feedback, and implementing corrective action when necessary  Acts as a resource to staff for escalated calls; accepts ownership of escalated calls Plan and implement new policies and procedures for staff and create communication plans for information dissemination of such policies for entire staf f of 700 Collects, analyzes and integrates information from relevant sources such as calls, staff feedback, websites, medical publications, etc. National Call Center point of contact for Florida Division Point of contact for national patient initiative for Eastern Division Triages all escalated feedback received by call-taking specialists from constituents for all 13 Divisions  Sole supervisory support for weekend and evening staff  Created and managed several center initiatives ideas to assist in full integration of non-traditional staff with traditional employees

Account/Business Manager Coordinate and implement financial business plans  Initiate new marketing strategies  Maintain clientele contact databaseSupervisor Responsible for all catering logistics  Maintained all records and documents Designed contracts and oversaw negotiation Maintained and issued payments for bills/payouts Supervised a variety of food product lines and their preparation Worked intimately with clientele to assure quality arrangement and presentation Developed training procedures and supervised the training of new employees  Worked closely with vendors to insure prompt product delivery and full inventory  Conducted weekly meetings with employees to implement policies regarding clientele needs and satisfaction

 Designed & executed marketing strategies for revenue creation Established advertising accounts with Congressman Peter Sessions' office and international companies Isuzu, Nestle, and Sony Maximized time efficiency on all vocation responsibilities and projects Closely monitored clientele satisfaction from initial contact though till production completion

Mais, Non-Profit Leadership & Communications

Activities and Societies: *In progress. I have taken a hiatus form my studies to focus on my career, yet I look forward to completing my.

Ba, International Studies; Minors In Chinese & Psychology

Activities and Societies: Delta Delta Delta Sorority, Southern Methodist University Mustang Band, Southern Methodist University Chinese.