Taqi Ullah Email & Phone Number

Abu Dhabi, United Arab Emirates

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

• Provide technical support to end-users via phone, email, or in-person, ensuring quick resolution of IT-related issues.• Install, configure, and maintain software and hardware, including desktops, laptops, printers, and networking equipment.• Troubleshoot and resolve system and network issues, including connectivity problems, software errors, and hardware malfunctions.• Manage user accounts and permissions across various platforms, including Active Directory, Office 365, and other enterprise applications.• Monitor and maintain computer systems, networks, and related equipment to ensure optimal performance.• Document and track support requests, solutions, and follow-up actions in the ticketing system.• Assist in the deployment of new software and hardware, including testing, configuration, and installation.• Provide training and guidance to users on best practices for software, hardware, and cybersecurity.• Ensure data security by implementing and maintaining antivirus software, firewalls, and other protective measures.• Perform routine maintenance tasks such as software updates, patch management, and backup verifications.• Collaborate with other IT team members to plan and implement IT projects, upgrades, and infrastructure improvements.• Maintain inventory records of hardware, software licenses, and other IT assets.• Support remote users, providing assistance with VPN, remote desktop, and other remote access solutions.• Set up and maintain network devices, such as routers, switches, and wireless access points.• Respond to IT emergencies and outages, ensuring minimal disruption to business operations.• Monitor IT systems for performance issues, security risks, and potential threats.• Provide input on IT policies and procedures to improve efficiency and user satisfaction.• Research and recommend new technologies, tools, and processes to enhance IT service delivery.

Abu Dhabi, United Arab Emirates

• Maintains network performance by performing network monitoring and analysis, • and performance tuning; troubleshooting network problems; escalating problems. • to vendor.• Secures network by developing network access, monitoring, control, and evaluation.• maintaining documentation.• Fully supporting, configuring, maintaining, and upgrading networks and servers.• Installing and integrating new hardware and applications.• Keeping an eye out for needed updates.• Ensure network security and connectivity.• Support and administer third-party applications.• Monitor network performance (availability, utilization, throughput, good put, and• latency) and test for weaknesses.• Set up user accounts, permissions and passwords.• Update and maintain Active directory.• Specify system requirements and design solutions.• providing network administration and support.• Provides support for Cisco LAN/WAN/VPN switches, routers and firewalls.• Managing Window Server 2012, Domain Controller, DHCP, DNS and Exchange.• Reviews, analyzes, and evaluates information technology systems operations.• Uses technical expertise to provide accurate and creative solutions to user problems.• Always provides a high degree of courteous and helpful customer service.• Conducts regular trend analysis, documents, and reports results.• Recommends systems modifications to reduce user problems.• Assist in the setup of new PC’s.• Troubleshoot problems with printers, network, web services,• Recommends systems modifications to reduce user problems.• Assist in the setup of new PC’s.• Install desktop software upgrades as needed.• mail services and perform routine maintenance. • Troubleshoot hardware and software and check for updates.• Technical Troubleshooting of networks and systems.• Technical work with the Proxy server and maintenance.

Lahore, Punjab, Pakistan

• VOIP Troubleshooting and providing timely support to• keep operations smooth.• Monitoring Screens of users• Provide support for dialer.• Stay up to date with the vendors to keep the internet connectivity 100%• Provide Support to cloud applications.• Proxy Server to monitor and control internet traffic.• Work on Active Directory (AD) to maintain user and their access to network resources.• Managing CCTV Cameras• Installing and configuring computer hardware, software, systems, networks, printers,• and scanners• Monitoring and maintaining computer systems and networks.• Responding in a timely manner to service issues and requests• Providing technical support across the company (this may be in person or over the phone)• Setting up accounts for new users• Repairing and replacing equipment as necessary• Testing new technology• Provide End-user support.• Troubleshoot problems with printers, network, web services, and mail services.• and perform routine maintenance.• Troubleshoot hardware and software also check for update.• Technical Troubleshooting of Network and systems• Technical work with Proxy server and maintenance• Update and troubleshoot software and hardware.• Special projects as assigned by supervisor and leadership.• Assist in the setup of new PCs.• Install desktop software upgrades as needed.• Provide end-user support on desktop, Windows, Office• Deploy, Configure, and Maintain CCTV cameras,• Networking of CCTV cameras, live access CCTV configuration

Bachelor Of Science - Bs, Information Technology, 3.26 / 4

Activities and Societies: IT Society

Fsc Pre Engineering, Engineering, 82%

Activities and Societies: Football

Matriculation, Science, 86%

Activities and Societies: Football