Tara Franklin Email & Phone Number

Queen Creek, AZ, US

United States

• Managed 15+ accounts with on average 30+ projects simultaneously, ensuring high-quality standards with timely delivery.
• Work closely 20+ engineers and architects to deliver projects, providing guidance on infrastructure improvements, migrations, rightsizing, automations, technical support, operational guidance, recommendations for cloud.
• Oversee medium complexity and high-risk projects, leveraging Scrum and agile methodologies.
• Ensure seamless coordination and delivery of services across all accounts and all projects while developing the business and providing leadership recommendations to stakeholders.
• Develop and maintain program environments, aligning with Statements of Work and program goals.
• Ensure projects meet quality standards, maintaining infrastructure security, within timeframes and budgets.

Phoenix, Arizona

• Guided hundreds of prospective students through the enrollment process, supporting them from application to graduation.
• Assisted with applications, admissions requirements, deadlines, and documentation.
• Provided financial guidance on aid options, scholarships, grants, and loans.
• Utilized strong communication skills to connect with students and families, addressing concerns and delivering presentations.
• Managed multiple tasks, deadlines, and applicant materials for a smooth enrollment process.
• Resolved conflicts with empathy and understanding.

Phoenix, Arizona

• Led 4+ stores in high volume locations, creating exceptional customer experiences.
• Oversaw daily operations, ensuring high service standards and a positive work environment.
• Managed and motivated teams of 10+ employees at any given time to achieve sales targets and customer satisfaction.
• Provided outstanding customer service, addressing inquiries and resolving issues.
• Planned and monitored store operations, including inventory, ordering, and budgeting.
• Developed schedules for 20-30+ employees at each store, managed staffing, and handled shift rotations.

Phoenix, Arizona

• Delivered exceptional customer service, ensuring positive experiences and resolving inquiries.
• Managed and led a team of baristas across 6+ stores, setting goals and driving performance.
• Communicated effectively with team members and customers, fostering a collaborative environment.
• Processed payments, managed daily deposits, and handled inventory efficiently.
• Ensured compliance with industry regulations and maintained cleanliness and safety protocols.
• Crafted hand-crafted drinks, showcasing expertise in coffee preparation while building lasting connections with regulars

Lake Of The Ozark's, MO

• Ensured smooth operations and exceptional service as the first point of contact.
• Assisted visitors and clients, providing property information and handling inquiries.
• Maintained organized calendars and coordinated appointments for agents.
• Provided administrative support, including correspondence, and document preparation.
• Created and executed digital marketing content and campaigns for properties and agents.
• Supported realtors with sales, marketing, and contract development.

Master Of Education (Med), Adult Education And Training

Bachelor Of Applied Science (B.A.Sc.), Psychology

Associate Of Arts And Sciences (A.A.S.), Psychology