Tasi G. Email & Phone Number

Las Vegas, Nevada, United States

Las Vegas, Nevada

Las Vegas, Nevada Area

*Chargeback SpecialistResponsible for investigating chargeback claims and issued chargebacks by checking through past transactions between customer and company*Office ManagerResponsible for supervising employees. Handle the day to day office duties as well as warehouse staff and lead duties. *Customer Relations ManagerResponsible for Building and maintaining customer relationships. Manage the customer service operations, which deals directly with customers and is the first point of contact. Oversee cross functional work areas targeted to resolve issues raised by customers and escalations. Develop and implement process and procedures to improve operational efficiency on the administration side. *Project Manager Assume the overall responsibilities of sorting, planning, prioritizing, lotting, photographing and the uploads of business and estate liquidations. As a project manager, I am responsible for having leadership and analytical skills to solve any problems that may arise. Responsible for maintaining effective time management skills while analyzing the workload at hand while remaining focused to complete a productive project. *Vehicle Title ClerkResponsible for preparing the transfers of ownership for purchased vehicles won through auction. Issue 15 and 30 day moving permits using the DMV Etag System as well as create and electronically transmitting DRS’s to the DMV.*Customer Service/Account Rep Create and maintain customer accounts. Resolve customer issues and complaints. Process refunds, receive and collect payments upon completion of auctions. Assist in consignments and inventory. Worked closely with project managers to assure in home estate auctions run smoothly. Assure proper payouts to consignors and assist in employee payouts. Assist in relaying information about the auction process to customers and enforcing company policy terms and conditions as needed. Create and Manage in home estate auction contracts.

Chatsworth Ca

Order entry, answering incoming phone calls and directing customers to the appropriate departments, answer inquiries about the company, products or services. Directing visitors to their destination, as well as sorting and handing out mail and checks. Plan and scheduling training meetings and appointments, order food, Making travel and guest arrangements. Managing projects and conducting research. Restocking supplies as needed, organizing and maintaining files and records scanning and Filing, as well as performing a variety of other office tasks. Provide quality customer service while working in a professional environment. Planned and organized special events, lunches, meetings, training s and conferences. Spoke with clients about events and offered suggestions to ensure their requests can be met. Negotiated the types and costs of services to be provided, ensured budgets were met. Organized the venues and ensured they were appropriately set up, with regards to seating and décor. Coordinate with staff to create agendas and PowerPoint slideshows for meetings. I was also responsible for helping with catalog spec sheets via adobe “In Design” software. Assist in creating Forms and user documentation for a variety of material, including how-to guides and instruction manuals. Adjust copies as necessary, create mark ups and proofread for grammar and spelling. Test products per instructions given by engineers. Assist in the creation of the new website. Upload and create product webpages. Created and maintained accurate and consistent multi-level Bills of Materials (BOM) and Routings for finished goods and products while having a thorough understanding of cost impact resulting from the changes, also created and updated part numbers, all from the “Oracle software”. Responsible for creating CI Codes and part numbers via “Item Builder” and make sure that all codes validate within the “Order Management system (OMS) software”.

Customer Relations: Interact with customers on behalf of the company. Provided information about products and services and respond to customer complaints as well as take orders and process returns. Online account management,, Sales, Inventory Management, Data Entry, Research and invoicing. Responsible for live chat, Handled all escalations from call center. Took care of all the social media and was the point of contact for problems that came upChargeback Specialist: investigate discrepancies in client accounts by gathering data from all transactions made by the client with the company. Resolve client disputes by either issuing refunds per the client's credit card or other payment method, handle requests involving the use of a credit card, be the liaison between the company and the credit-card company. Devise strategies to reduce company losses by minimizing company risks.

Woodland Hills, Ca

Set appointments, Called Insurance Carriers for follow up’s and new hires as well as Client payments, Performed clerical tasks such as filing, faxing, Data entry and Mailing etc…Prepared important letters, Compiled all the daily reports from the various departments, Replied to all the correspondence that came into the company, prepared the agendas before every meeting. Looked after the inventory of the office supplies like paper, pens, ink etc. Did a lot of computer data entry. Managed heavy multi-phone lines daily.

Northridge, Ca

Hinson AgencyAssistant to Agents and Office Managers, Composed, typed, and organized data. Filed, Faxed, Made and Answered Phone calls. Dealt with Customer issues daily, Booked appointments for Agents. Responsible for Customer satisfaction. Data Entry. Did some Telemarketing here and there. Followed up on payments from customers. Ran errands for Office Manager and Supervisors.