Taylor Puch, Msc Email & Phone Number

United States

• Psychedelic Passage is a concierge service that leverages human connection to pair journeyers with a network of pre-vetted, professional guides in their local area. Our comprehensive vetting process ensures each hand-selected facilitator serves journeyers with integrity.• Manage all inbound and outbound email communications and text messages• Compassionately communicating with distressed clients• Ensuring each client gets what they need at each step in the onboarding process• Working with and reporting directly to the Operations Director to troubleshoot and resolve client issues, acting as an intermediary between Psychedelic Passage and its network of referral facilitators• Routing clients to the correct facilitator• Tracking where each lead/client is in their customer journey• Updating the CRM system to ensure the accuracy of the deal stage in the customer journey• Reconciling discrepancies between CRM and Master Lead/Client Tracking Spreadsheet• Responsible for responding to all customer service scorecard responses and escalating any challenging feedback as needed• Recommending and implementing ways to improve the customer journey• Sending legal documents• Invoice auditing, management, and oversight• Communicating/troubleshooting• Providing suggestions on how to improve existing CRM systems and company standard operating procedures

• Engaged in community outreach initiatives at music festivals and local concerts, fostering connections and raising awareness about harm reduction.• Conducted training sessions on the proper use of Naloxone and Fentanyl test strips, empowering individuals with essential life-saving skills.- Collected participant data to enhance program effectiveness and inform future outreach efforts.• Educated community members on safe drug use practices, emphasizing the importance of informed choices and harm reduction strategies.• Advocated for and promoted harm reduction principles, contributing to a safer and more informed community environment.

● Coordinated 30 members’ meetings with 30 congresspeople from 10 states for Lobby Day in DC● Sets policy priorities and supports members with resources, collaborative opportunities, andcommunicates policy priorities and activities to the network● Approves policy council activities and represents SSDP in closed coalitions● Endorses legislation/proposals and records them for the website with a current count of 15● Participates in issue groups including Resolution to Advance Sensible Drug Policy, PsychedelicPolicy, Cannabis Policy, and Scientific Research

● Educating others on harm reduction, safe substance use, new research● Connecting and collaborating with other chapters and organizations● Working on resolutions to propose to city, town, and state councils

● Representing stakeholders and supporters of implementing a psilocybin services program● Shaping policy development, educate the public, and respond to demands for greater access toentheogens● Advocating for maintaining a diverse psychedelic ecosystem in Illinois, focusing on equity andinclusion, job creation, community investment, and the responsible use of psychedelic substances● Working to pass HB1, The Compassionate Use and Research of Entheogens (CURE) Act

Lincolnshire, Illinois, United States

• Provided exceptional customer support through phone and electronic communication, ensuring a positive experience for all clients.• Efficiently processed 30-100 orders daily using various systems, maintaining accuracy and attention to detail.• Collaborated with team members to resolve customer inquiries and issues promptly, fostering a culture of teamwork and service excellence.• Developed a thorough understanding of products and services to effectively address customer needs and provide tailored solutions.• Maintained meticulous records of customer interactions and transactions, contributing to streamlined operations and enhanced service delivery.

Island Lake, Illinois, United States

● Co-owned business for designing, sales of lapel pins and apparel online and in person● Online business management including advertising/marketing, sales, and financial management

Master'S Degree, Research And Experimental Psychology, 4.0

Activities and Societies: Psi Chi International Honor Society in Psychology The Alpha Beta Kappa National Honor Society Golden Key.

Bachelor'S Degree, Psychology, 3.8

Activities and Societies: Phi Kappa Phi