Tom Baker Email & Phone Number

Atlanta, Ga

Greater Atlanta Area

SOLTECH is a highly accomplished custom software development, IT staffing, and consulting firm known for providing strategic technology solutions to local, regional, and national companies. With more than 20 years of comprehensive experience, we focus on elevating, inspiring, and solving a full range of business problems for a diverse set of clients that require web, mobile, and data-centric software design solutions, as well as staffing for contract and permanent IT positions. Our business objectives include staying in front of business technology needs while building strong partnerships with our clients.At SOLTECH, our team of in-house experts are second-to-none and are trusted with the implementation of customized software design and development solutions and 3rd party integrations. Our over-arching purpose is to make the world a better place by bringing to life innovative software solutions that make our lives easier, safer, healthier and more productive.

Greater Atlanta Area

Service Delivery Manager for business process automation and BP management software platform implementation projects. Main day-to-day point of contact for portfolio of multiple Global 2000 clients. Responsible for initiating and managing projects in client environments, educating clients on platform capabilities and process / efficiency improvement opportunities, and managing output of multiple implementation consultants. Regular duties include developing client action plans, developing project estimates, coordinating project timelines, updating project status, identifying risk areas and issues and developing solutions, and communicating with clients on a daily basis. Responsible for leading clients in project planning, solution design, configuration, and training throughout the implementation lifecycle.

Alpharetta, Ga

Brightstar Device Protection, formerly known as eSecuritel. Managed projects to both launch programs for new clients and to implement major improvements to the programs of existing clients. Managed projects that increased the subscriber base by more than 500,000, including new programs for over 1,500 Target stores nationwide and for a tier one carrier’s new prepaid line, as well as the company's first program in the Asia-Pacific region. I was also the PM for an ongoing IT Infrastructure project to migrate operations performed on 88 physical and virtual servers from two discrete data center locations to a new DC site. As part of my normal duties, I managed multiple medium-to high-complexity projects simultaneously. In a typical project, I:- Coordinated the efforts of IT with logistics, legal / compliance, marketing, finance / accounting, and other work streams as needed to implement project by the agreed-upon date.- Determined the appropriate software configuration for launch using contracts and interviews with client and sales team, and ensure parameters and understood and properly configured.- Ensured launch plans are compliant with SOX and other audit requirements.- Identified high-risk areas and adjusted launch plans accordingly.- Managed client expectations, focusing on critical path items with potential to impact implementation date.- Identified and resolved process gaps for deployment of custom software solutions.- Ran all internal and client-facing status meetings.- Reported project status to internal and external audiences at multiple levels. - Maintained thorough record of project requirements and status in MS SharePoint and Project Server, including progress toward milestones and issue status / resolution.- Managed the pre-launch Go/No Go decision process, identifying potential roadblocks and driving solution to successfully deliver the project.- Captured project lessons learned and identified ways to improve the launch process.

Project manager for eCommerce and Call Center projects. Managed training development and delivery projects in support of new product launches and process improvement initiatives for both internal and external clients. Responsible for defining training methodologies, gathering customer requirements, developing and implementing project plans, managing stakeholder communications, updating project status, and managing project budget. Doubled training and process improvement efficiencies while decreasing cost.E-commerce project manager for enterprise business customers, managing product development initiatives and product lifecycle; designing and improving customer experiences, developing detailed functional requirements; monitoring, analyzing, and reporting product results and trends; providing live product capability demonstrations; acting as customer liaison to manage and resolve product issues; developing detailed financial business cases to support capital funding of product upgrades and new product launches. Frequently required to develop and deliver executive-level presentations.Winner of company’s top individual employee award in 2004. Recognized as a top ten percent performer within an employee group of 170 peers for five consecutive years from 2008 until 2012).

1/15 Field Artillery - 1st Brigade, 2nd Infantry Division, Camp Casey, Korea - June 1993 - June 1994: Battery Fire Direction Officer, Howitzer Platoon Leader1/9 Field Artillery - 2nd Brigade, 3rd Infantry Division, Fort Stewart, Georgia - June 1994 - December 1997: Company Fire Support Officer, Howitzer Platoon Leader, Battalion Fire Direction OfficerHonorable DischargeGraduate of US Army Field Artillery Officer Basic Course (Ft. Sill, OK) and Army Airborne School (Ft. Benning, GA)Army Achievement Medal (4x), Army Commendation Medal, Overseas Service Ribbon, National Defense Service Medal, Parachutist Badge