Trung Thai Email & Phone Number

Fort Myers, Florida, United States

● Take customer calls and provide accurate, satisfactory answers to their queries and concerns regarding their health insurance● De-escalate situations involving dissatisfied customers, offering patient assistance and support● Identifying, escalating priority issues and reporting to the high-level management● Guide callers through troubleshooting, navigating the company site● Review customer accounts and make outbound calls providing updates and information about healthcare benefits, billing, policies, and other account items● Completing call notes and call reports as necessary and updating them in the CRM

● Efficient in utilizing systematic technology to manage hundreds of customerorders weekly● Fulfilled orders efficiently with a sense of urgency● Detail oriented, paying attention to product and order accuracy● Demonstrated product knowledge, customer service standards, and storeoperations● Able to work in other departments as required, e.g., customer service, grocery,etc.

Syracuse, New York Area

● Monitored physical inventory to ensure accuracy of thousands of items● Applied analytical skills to complete cycle counts in a timely fashion● Ensured materials and products are in proper locations and conducted searches inorder to located misclassified inventory● Demonstrated flexibility by assisting other departments

Syracuse, New York Area

● Provided excellent face-to-face customer service through offering customersassistance with orders for cleaning● Cooperated alongside coworkers to perform all mandatory daily procedures● Processed and packaged finished clothing for delivery to customers’ homes● Received and made necessary phone calls to assist with customers’ concerns ornotify customers of critical information

Bachelor'S Degree, Business Administration And Management, Concentrated In Management Information Systems & Finance, Gpa 3.5

Associate'S Degree, Business Administration, Gpa 3.5