Ted Clark Email & Phone Number

Dallas, Texas, United States

Dallas, Texas, United States

Lead the client success, insights and taxonomy teams, moderating client discovery sessions to plan learning agendas, developing subject matter expertise, machine learning training and analysis methodology for 22 consumer durable goods product categories in 15 countries and 10 languages.Established product market fit and internal development priorities by.

Dallas, Texas

• Architected growth strategy initiatives outside the traditional book of business, increasing new client opportunities by 27%
• Founded and led the Digital Solutions Group, providing pre-sales consultation and post-sales customer success support, increasing win rate by 21%, client retention by 43% and revenue by 41%
• Optimized go to market strategy, sales, and client training; transitioning from managed services to a SaaS, DIY offering – migrating 24% of legacy, managed accounts to the DIY model, and increasing new DIY sales by 44%
• Attained a 34% win rate from preemptive outreach, informed by predictive modeling of account utilization metrics
• Led client discovery sessions to inform strategic growth planning, integrating development and partners with in-house capabilities in the design and proposal of end to end programs

Dallas, Texas

• Global Management of Research, Data Science and Client Services teams, overseeing $55MM in annual revenues
• Led development of new product offer with a 125% yearly growth rate
• Authored new system that reinvigorated the respondent experience, improving engagement rate +40% and conversion +15%
• Reduced labor costs by 20% by implementing new ways of working across top tier accounts
• Reduced vendor reliance and spend by 29% by insourcing data visualization
• Improved client satisfaction to an all-time highest of 93%

Farmington, CT

• Led global operations across client facing and marketing analytics teams
• Oversaw $12MM in operating and cost of sales budgets
• Led restructuring of Operations and Client Service teams to align workflow and improve communication
• Implemented new process to increase accuracy of the bidding process and minimize sunk cost
• Senior liaison between client service leaders and operational teams to deliver proper execution of client strategy
• Responsible for balancing staff utilization between client needs and employees’ training/development goals

Online Market Research Operations Director, specializing in the repair, turnaround and maintenance of damaged, high value accounts and departments.Redesigned the company’s North American Full Service Data Collection product offering and Programming, Data Processing and Project Management delivery teams resulting in a 133% increase in Full Service revenue.

• Operations Director, with Profit and Loss responsibility for the company’s largest group of Full Service Online Surveys accounts with annual revenues totaling more than $17 million. Manage a team of 15 Project Managers.
• Directed the outsourcing of project management roles and responsibilities from Toronto, Canada to Gurgaon, India
• Designed, implemented and maintain the North American Mentoring Program
• Conducted feasibility analysis and facilitate the implementation of non-standard and fast turn Full Service projects during the sales process to ensure client goals are obtainable prior to a job’s entering the.

• Assisted in the design, execution and delivery of syndicated and proprietary studies covering the US Telecommunications, Cable/Satellite, and Internet Service Provider Industries.
• Revised current studies to incorporate client concerns and recent industry developments, while insuring continued tracking of previous key issues, creating reports and presentations for multiple clients as well as.
• Managed and maintained clients though all stages of the study process, including sales, questionnaire design, supplemental sample requests, result interpretation, additional analysis and custom research
• Conducted annual syndicated studies to evaluate customer satisfaction in the business and residential telecommunications markets

• Managed, staffed and delivered PSAT, SAT, GMAT, LSAT, GRE and MCAT courses and tutorials in the fifth largest (>3000 students / year) region of a $45 million international test preparation company.
• Solely responsible for the creation, sales and maintenance of premium individual tutorial packages
• Conducted constant diagnostics to evaluate both student needs and instructor competencies
• Assisted in the analysis of the company’s profitability and evaluated market expansion opportunities
• Managed, scheduled and coordinated daily activities for 185 part-time instructors