Ted Clark Email and Phone Number
Insights Professional and Accidental Ontologist - helping AI help brands learn more from unstructured consumer generated content at
@
Amplitude
san francisco, california, united states
Ted Clark's Location
Dallas, Texas, United States, United States
Ted Clark's Contact Details
Ted Clark work email
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- Valid
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Ted Clark personal email
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Ted Clark phone numbers
About Ted Clark
Senior client success and sales engineering executive, focused on driving strategic growth through new client acquisition, existing relationship expansion, new product development and partner integration to meet evolving marketplace needs.
Ted Clark's Current Company Details
Amplitude
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Insights Professional and Accidental Ontologist - helping AI help brands learn more from unstructured consumer generated content
san francisco, california, united states
- Website:
- amplitude.com
- Employees:
- 437
Ted Clark Work Experience Details
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Senior Customer Success ArchitectAmplitude Oct 2022 - PresentDallas, Texas, United States
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Senior Director Of Insights And Analytics, Chief Operating Officer And PartnerBirdie Aug 2020 - Oct 2022Dallas, Texas, United StatesLead the client success, insights and taxonomy teams, moderating client discovery sessions to plan learning agendas, developing subject matter expertise, machine learning training and analysis methodology for 22 consumer durable goods product categories in 15 countries and 10 languages.Established product market fit and internal development priorities by conducting long-term, embedded, client audits to develop a comprehensive assessment of user personas, use cases, and unmet needsLaunched data quality best practices in the build and continued improvement of logical, semantically and contextually representative data models for machine learning inference, expanding coverage by 15% and shrinking AI misclassifications by 20%Partnered with cross functional teams to revamp the user experience; aligning platform tools, data organization, and visualization capabilities to support 75% of client confirmed use casesIn the Validation Economy, consumers have taken over the brand narrative, sharing their stories and consulting the experience of others when deciding how to spend their money.Every day, Birdie reads the internet, spotting trends in user feedback, showing brands what matters to their customers, and the perceptions defining category winners. -
Senior Vice President, Client SolutionsToluna Jan 2018 - Jul 2020Dallas, Texas• Architected growth strategy initiatives outside the traditional book of business, increasing new client opportunities by 27% • Founded and led the Digital Solutions Group, providing pre-sales consultation and post-sales customer success support, increasing win rate by 21%, client retention by 43% and revenue by 41%• Optimized go to market strategy, sales, and client training; transitioning from managed services to a SaaS, DIY offering – migrating 24% of legacy, managed accounts to the DIY model, and increasing new DIY sales by 44%• Attained a 34% win rate from preemptive outreach, informed by predictive modeling of account utilization metrics• Led client discovery sessions to inform strategic growth planning, integrating development and partners with in-house capabilities in the design and proposal of end to end programs -
Senior Vice President, Research & Client ServiceToluna Jun 2014 - Jan 2018Dallas, Texas• Global Management of Research, Data Science and Client Services teams, overseeing $55MM in annual revenues• Led development of new product offer with a 125% yearly growth rate• Authored new system that reinvigorated the respondent experience, improving engagement rate +40% and conversion +15%• Reduced labor costs by 20% by implementing new ways of working across top tier accounts• Reduced vendor reliance and spend by 29% by insourcing data visualization • Improved client satisfaction to an all-time highest of 93%
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Vice President, OperationsThe Pert Group Apr 2012 - Jun 2014Farmington, Ct• Led global operations across client facing and marketing analytics teams• Oversaw $12MM in operating and cost of sales budgets• Led restructuring of Operations and Client Service teams to align workflow and improve communication• Implemented new process to increase accuracy of the bidding process and minimize sunk cost • Senior liaison between client service leaders and operational teams to deliver proper execution of client strategy• Responsible for balancing staff utilization between client needs and employees’ training/development goals
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Director - Client ServicesSurvey Sampling International Jul 2009 - Apr 2012Online Market Research Operations Director, specializing in the repair, turnaround and maintenance of damaged, high value accounts and departments.Redesigned the company’s North American Full Service Data Collection product offering and Programming, Data Processing and Project Management delivery teams resulting in a 133% increase in Full Service revenue delivered 2010 over 2009 -
Director – North American Retail, End User And HealthcareGreenfield Online Private Limited (Wholly Owned Subsidiary Of Microsoft) May 2004 - Jul 2009Operations Director, with Profit and Loss responsibility for the company’s largest group of Full Service Online Surveys accounts with annual revenues totaling more than $17 million. Manage a team of 15 Project Managers stationed in Toronto, Canada and Gurgaon, India whose function it is to facilitate and oversee the design, implementation, sample methodology, fielding, data processing and delivery of multiple online assignments for marketing research and consulting clients• Directed the outsourcing of project management roles and responsibilities from Toronto, Canada to Gurgaon, India• Designed, implemented and maintain the North American Mentoring Program• Conducted feasibility analysis and facilitate the implementation of non-standard and fast turn Full Service projects during the sales process to ensure client goals are obtainable prior to a job’s entering the production process -
Account SupervisorJd Power And Associates - The Mcgraw-Hill Companies Oct 2001 - Apr 2004Assisted in the design, execution and delivery of syndicated and proprietary studies covering the US Telecommunications, Cable/Satellite, and Internet Service Provider Industries. • Revised current studies to incorporate client concerns and recent industry developments, while insuring continued tracking of previous key issues, creating reports and presentations for multiple clients as well as serving as a constant point of contact for clients, addressing additional needs and queries as they arise.• Managed and maintained clients though all stages of the study process, including sales, questionnaire design, supplemental sample requests, result interpretation, additional analysis and custom research• Conducted annual syndicated studies to evaluate customer satisfaction in the business and residential telecommunications markets -
Assistant Director Of OperationsThe Princeton Review May 2000 - Oct 2001Managed, staffed and delivered PSAT, SAT, GMAT, LSAT, GRE and MCAT courses and tutorials in the fifth largest (>3000 students / year) region of a $45 million international test preparation company.• Solely responsible for the creation, sales and maintenance of premium individual tutorial packages• Conducted constant diagnostics to evaluate both student needs and instructor competencies• Assisted in the analysis of the company’s profitability and evaluated market expansion opportunities• Managed, scheduled and coordinated daily activities for 185 part-time instructors
Ted Clark Skills
Market Research
Marketing Research
Quantitative Research
Online Research
Primary Research
Customer Insight
Analytics
Segmentation
Survey Design
Questionnaire Design
Data Collection
Strategic Planning
Focus Groups
Crm
Management
Qualitative Research
Change Management
Advertising Research
Strategic Thinking
Strategic Consulting
Operations Management
Culture Change
Customer Relationship Management
Leading Change
Partner Development
Innovation Consulting
Healthcare
Customer Service
Innovation Management
Ted Clark Education Details
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Psychology And Film History
Frequently Asked Questions about Ted Clark
What company does Ted Clark work for?
Ted Clark works for Amplitude
What is Ted Clark's role at the current company?
Ted Clark's current role is Insights Professional and Accidental Ontologist - helping AI help brands learn more from unstructured consumer generated content.
What is Ted Clark's email address?
Ted Clark's email address is te****@****oup.com
What is Ted Clark's direct phone number?
Ted Clark's direct phone number is +197273*****
What schools did Ted Clark attend?
Ted Clark attended Sarah Lawrence College.
What skills is Ted Clark known for?
Ted Clark has skills like Market Research, Marketing Research, Quantitative Research, Online Research, Primary Research, Customer Insight, Analytics, Segmentation, Survey Design, Questionnaire Design, Data Collection, Strategic Planning.
Who are Ted Clark's colleagues?
Ted Clark's colleagues are Brandon Robinson, Reetesh Trivedi, Phoebe Alisha, Sai Sujatha Koonapareddy, Bella Kelly, Mustafa Hashimi, Spencer Bacon.
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