Temitope A. Email & Phone Number

Brampton, On, Ca

Mississauga, Ontario, Canada

• Administration of Azure active directory, VM, Azure monitor/log analytics and Office 365 • Administration of clients and the company's partners’ email administration• Monitoring of the network for analysis and troubleshooting • Patch management• Provide 2nd line technical support for both in-house, customers and the company's partners by troubleshooting system faults related to software and hardware• Creating corporate policies and standards related to the use of computing resources● Drove resolution process for operational issues linked to third-party involvements. ● Offered guidance and support on risk management to various departments as required.● Support the development of a TPRM framework and create a RACI Matrix framework.● Maintained operational continuity with business partners and vendors by participating in contingency plan testing.● Reviewed and documented ISMS policies, procedures, and documentation in compliance with ISO 27001: 2022.● Validated risks/controls and assembled precise evidence to assess the effectiveness of internal controls in assigned vendors.• Daily and weekly documentation of systems performance, fault and task coupled with employed procedures• Organizing biweekly meetings with the team to review progress and outstanding tasks, also, to achieve team development

• Providing tie 3 technical support for both clients and the company's partners by troubleshooting system faults related to the server, network, firewall, workstation, dental software, and hardware • Window server administration (VMWare ESXi Host, Hyper-V, domain controller, active directory, virtualization) • Develop organization units in an active directory and manage user security with group policies, file-sharing allocation, and encryption. • Deployment and maintenance of network infrastructure (Firewalls, LAN, WLAN, WAN, load balancing) • Configuring and maintenance of managed switches and routers (DHCP, DNS, VLAN, port security, ACL) • Attending to escalated tickets on Connect wise. • Daily and weekly documentation of Connect wise assigned ticket tasks coupled with resolution procedures • Risk mitigation and disaster recovery• Performed detailed IT security audits for various clients, including vulnerability assessments • Evaluated clients' compliance with regulatory standards such as GDPR, HIPAA, and ISO 27001.• Identified security gaps and provided recommendations for improvement.• Developed audit reports and presented findings to clients, ensuring clear communication of risks and remediation steps.• Worked with clients to develop and implement security policies and procedures to enhance their security posture.• Contribute to developing comprehensive business cases outlining time frames, costs and benefits to support change initiative approvals.• Develop detailed project and resource plans, including both high-level and detailed estimating definitions as appropriate to support and inform the planning process.

• Identify and document product defects, ensuring compliance with organizational standards.• Inspect and approve finished products, maintaining high-quality standards.• Collaborate with internal teams to resolve deviations from standards and meet customer demands.• Communicate effectively to address customer inquiries and ensure satisfaction.

Supply Chain & Operations

Bachelor Of Science - Bs