Tera Thomas Email & Phone Number

San Marcos, CA, US

San Diego CA

• Lead the product strategy and roadmap for the TurboTax Live Assisted expert experience
• Collaborate with cross functional teams to define product requirements, create user stories, and ensure timely and high-quality product delivery
• Work closely with design and engineering teams to ensure seamless product development and user experience, resulting in 104% ITPY improvements in expert PRS scores
• Analyze qualitative and quantitative data to drive data-backed product decisions, resulting in 124% increase in productivity.
• Develop and executed strategy for personalized, scalable platform capabilities for experts in the TTLA, QBL, Biz Tax, and Canada spaces

San Diego, California, United States

Greater San Diego Area

• Steered Content Management System (CMS) project from conception to implementation and launch
• Established and rolled out content production process workflow in collaboration with cross functional teams
• Execute complicated content updates, test launches, projects, and enhancements to the TurboTax and Mint sites
• Guide and prioritize content and template development backlogs
• Manage, train, and mentor team of Content Producers
• Collaborate with Online Advertising and Strategy stakeholders to deliver marketing and business needs

Greater San Diego Area

• Led team members through the Agile process in the delivery of mission critical, customer facing development projects to a production system
• Provided Agile/Scrum process coaching and training to TurboTax teams in order to ensure effective process implementation
• Drove process improvements to achieve higher department level productivity
• Removed roadblocks in order to ensure productivity of the development and creative teams
• Guided team through the adoption of SAFE and Quarterly Planning process
• Increased clarity, transparency and organization to end to end projects involving multiple teams and departments

Goleta, California

• Drove agile process improvements and coaching for immature agile teams
• Acted as Scrum Master for engineering teams to complete infrastructure projects and enhancements to the sites
• Conducted research and follow-me-homes, and provided recommendations for new project management tools that best suited the team’s needs
• Coordinated the roll-out of a new CMS tool

Greater San Diego Area

• Initiated transition from Waterfall to Agile process
• Achieved measurable improvements through agile coaching
• Facilitated the release management process
• Enabled the migration of team backlogs to JIRA and provided training for the teams
• Implemented process improvements to achieve higher department level productivity
• Managed stakeholder communication and requirements gathering in collaborated with the Product Owner

Anaheim, CA

• Executed updates and enhancements to DisneyAulani.com, DisneyParks.com, and DisneyVacations.com using Disney's proprietary content-management systems
• Managed teams of designers, Web developers, copywriters, media teams, etc. to launch projects and enhancements to the sites
• Partnered with Product Managers and business partners to determine marketing and business needs
• Performed Product Manager responsibilities for multiple Disney Parks sites
• Scheduled, prioritized and led tech releases in partnership with the tech leads
• Managed and analyzed budgets and forecasting for the fiscal year

Greater Los Angeles Area

• Migrated a newly renovated UnionBank.com site using Tridion
• Worked closely with Marketing Managers and Editors to publish enhancements and changes to the site
• Built and scheduled marketing campaigns

Anaheim, CA

• Used Disney's proprietary content-management system to publish updates and enhancements to Disneyland.com
• Managed teams of designers, Web developers, copywriters, media teams, etc. to complete projects and enhancements to the site
• Worked closely with Internet Strategy Managers and business partners to determine marketing and business needs
• Provided tech support for Disney Days/Corporate Consignment accounts
• Managed and kept records of budgets and forecasting for the fiscal year

Santa Monica, CA

• Published news stories, features, photo galleries and videos using MTV's proprietary content-management system
• Created online video news briefs and interviews using Final Cut
• Curated and designed visual assets for news stories, blog posts and promotional elements across the MTV.com family of sites
• Authored behind-the-scenes reports and movie reviews for the You R Here Blog, MTV Movies Blog and MTV.com
• Conducted celebrity interviews in order to produce content for MTV’s family of sites.