• Lead the product strategy and roadmap for the TurboTax Live Assisted expert experience• Collaborate with cross functional teams to define product requirements, create user stories, and ensure timely and high-quality product delivery• Work closely with design and engineering teams to ensure seamless product development and user experience, resulting in 104% ITPY improvements in expert PRS scores• Analyze qualitative and quantitative data to drive data-backed product decisions, resulting in 124% increase in productivity.• Develop and executed strategy for personalized, scalable platform capabilities for experts in the TTLA, QBL, Biz Tax, and Canada spaces

• Steered Content Management System (CMS) project from conception to implementation and launch• Established and rolled out content production process workflow in collaboration with cross functional teams• Execute complicated content updates, test launches, projects, and enhancements to the TurboTax and Mint sites• Guide and prioritize content and template development backlogs • Manage, train, and mentor team of Content Producers• Collaborate with Online Advertising and Strategy stakeholders to deliver marketing and business needs• Collect and report metric status and morale updates to executive leadership• Advance process and tooling improvements that will boost productivity and morale• Provide technical support for workflow management tools• Influence marketing technology projects as subject matter expert• Provide Agile coaching for Scrum and Kanban teams across intuit• Spearheaded Quarterly Planning process for marketing engineering teams

• Led team members through the Agile process in the delivery of mission critical, customer facing development projects to a production system• Provided Agile/Scrum process coaching and training to TurboTax teams in order to ensure effective process implementation• Drove process improvements to achieve higher department level productivity• Removed roadblocks in order to ensure productivity of the development and creative teams• Guided team through the adoption of SAFE and Quarterly Planning process• Increased clarity, transparency and organization to end to end projects involving multiple teams and departments• Identified and managed the risks associated with projects and programs to achieve project success through metrics and data• Created confluence templates for TurboTax teams in order to effectively and efficiently report project status to senior leadership teams

• Drove agile process improvements and coaching for immature agile teams• Acted as Scrum Master for engineering teams to complete infrastructure projects and enhancements to the sites• Conducted research and follow-me-homes, and provided recommendations for new project management tools that best suited the team’s needs• Coordinated the roll-out of a new CMS tool

• Initiated transition from Waterfall to Agile process• Achieved measurable improvements through agile coaching• Facilitated the release management process• Enabled the migration of team backlogs to JIRA and provided training for the teams• Implemented process improvements to achieve higher department level productivity• Managed stakeholder communication and requirements gathering in collaborated with the Product Owner

• Executed updates and enhancements to DisneyAulani.com, DisneyParks.com, and DisneyVacations.com using Disney's proprietary content-management systems • Managed teams of designers, Web developers, copywriters, media teams, etc. to launch projects and enhancements to the sites• Partnered with Product Managers and business partners to determine marketing and business needs• Performed Product Manager responsibilities for multiple Disney Parks sites• Scheduled, prioritized and led tech releases in partnership with the tech leads• Managed and analyzed budgets and forecasting for the fiscal year• Managed relationships and communication with outside vendors• Spearheaded weekly status meetings to communicate budget and ticket tracking updates to executive leadership• Provided technical support for Moms Panel applicants• Trained and mentored new producers• Led a team of Producers and managed their Kanban process• Played an active role as subject matter expert for all Aulani.com and DisneyParks.com projects

• Migrated a newly renovated UnionBank.com site using Tridion• Worked closely with Marketing Managers and Editors to publish enhancements and changes to the site• Built and scheduled marketing campaigns

• Used Disney's proprietary content-management system to publish updates and enhancements to Disneyland.com• Managed teams of designers, Web developers, copywriters, media teams, etc. to complete projects and enhancements to the site• Worked closely with Internet Strategy Managers and business partners to determine marketing and business needs• Provided tech support for Disney Days/Corporate Consignment accounts• Managed and kept records of budgets and forecasting for the fiscal year

• Published news stories, features, photo galleries and videos using MTV's proprietary content-management system• Created online video news briefs and interviews using Final Cut• Curated and designed visual assets for news stories, blog posts and promotional elements across the MTV.com family of sites• Authored behind-the-scenes reports and movie reviews for the You R Here Blog, MTV Movies Blog and MTV.com• Conducted celebrity interviews in order to produce content for MTV’s family of sites.