Terrence De Jager Email & Phone Number

Waltham, Massachusetts, Us

Lead Revenue and Marketing Ops at Allego. We are the leader in Revenue Enablement combining industry leading features into a single, integrated platform. My primary focus is scale and optimizing for growth - the best is yet to come.

Hoboken, New Jersey, Us

Tasked with merging post-acquisition LiveVox into NICE. Oversight of programs covering sales, marketing, data preservation and ensuring business continuity including implementation, billing and customer retention. This is a multi-phase, multi-year program running parallel with services and product integration.

San Francisco, Ca, Us

With over 20 years of cloud contact center expertise, LiveVox helps clients maximize their potential in an ever-changing business environment with a single view of the customer while also using battle-tested risk mitigation and security tools.LiveVox has been a change-maker in the contact center space since 2000. Our reliable, easy-to-use technology unifies Channels, CRM, and WFO capabilities to enable effective engagement strategies on communication channels of choice as well as quality management programs to drive performance.In January of 2018 Terrence was recruited to build Rev Ops in preparation for a potential future IPO. His organization grew to a full compliment of Sales Operations and Sales Enablement supporting almost every team in the business. Rev Ops responsibilities covered Salesforce Administration, Sales and Partner Commissions, Predictive Forecasting and Pipeline Hygiene, Sales Support, New Hire Onboarding, Sales Content & Enablement.

Austin, Texas, Us

WP Engine is a highly dynamic, and fast paced organization with aggressive revenue goals and the best customer service in the market. I lead the Sales Operations function where we seek to constantly optimize the tools, information and technologies available to sales and ensure we meet our strategic revenue goals this year.What we do:- Manage all sales tools, optimize and align with the sales teams changing needs. Drive greater system integration, reduce manual work. - Manage compensation, sales policy and process- Act as liaison between internal customers and suppliers, look for opportunities to improve relationships and drive efficient experiences.- Support sales enablement tools, partner with teams responsible for content generation and curation.- Deliver training, or partner with cross functional teams to deliver updated knowledge around products, industry and tools.

Toronto, Ontario, Ca

Accountable to the SVP & global regional GM's for delivering on our global sales strategy, increasing sales effectiveness and productivity. Includes revenue reporting, quota management, sales training, process optimization, program management, compensation design and much more.What my team does:- Provide Sales Makers with the tools they need to be effective.- Deliver management information to Sales Leaders and help them make the best decisions to grow their business.- Leverage top performers and third party organizations to deliver playbooks, sales tools and aids that propel the business forward.- Train & coach reps & leaders to be most effective at closing deals.- Drive relationships with Product & Marketing to ensure the sales organization is armed for success.Recent achievements:- Delivered structured Sales Onboarding curriculum & LMS driving decreased time to productivity to (60 days) while the Global sales organization doubled in size.- Deployed a Buyer focused Sales Methodology, supporting sales tools and training. Increased forecast accuracy from 70% to 98%.- Deployed Data.com, LinkedIn Sales Navigator, BuiltWith. Drove customer data quality up 50%. Increased outbound lead quality by 200%.- Supported GTM transformation as program manager, and owner of multiple work streams. Included full re-segmentation of customer base, brand new RoE. Contributed to comp & quota work streams.

San Antonio, Texas, Us

Goal of this role was to engage the entire global business and drive improvements through the lens of Enterprise Sales.Deep knowledge of people/process/technology across Sales, Support, Product Development, Systems, Finance & Legal had a reputation for compelling arguments and shortened cycles to consensus in solving business issues.Some of my achievements:• Reduced process friction and error rates in complex implementation of largest customer environments. Brought Sales Architect and Implementation Leaders together. Formed a joint committee to drive improvements in Customer Service during Implementation. Created a common language to review issues, deployed remediation process. Reduced customer impacting issues by ~20%, decreased error rates on complex implementations by ~75%.• Lead Product Development teams through standardization of CPQ Catalog items deemed non-standard. 6 month project resulting in consolidation of ~300 non-standard product variations into ~75. Increase in speed to quote (removed need for approval) from weeks to minutes, reduction in implementation error rates reduced time-to-customer from weeks to days. Overall non-standard rate reduced to 5% of all sales.• Delivered LinkedIn Sales Navigator to Lead Development and New Sales Executives globally. Evaluated Company Database providers, selected Data.com and increased USA/LATAM & EMEA data quality by 50%. APAC data quality from 1% to 90%. Lead quality increased tenfold over 6 months.

San Antonio, Texas, Us

Grow Mid-Market Sales Engineering organization.Took over from an extremely successful leader exiting the role, picked up the baton to continue driving growth in the US SE org, in particular focusing on the Mid Market team.Top challenges to overcome were: retention, rebalancing alignment with sales teams, driving revenue involvement up and delivering reports and dashboards to allow SE's to co-manage their aligned sales team.Worked closely with our sales managers, directors and VP’s ensuring the teams have access to the support they need when they need it. An important part of the role was building close relationships with the sales leaders to allow a collaborative approach to coaching and mentoring both sales reps and SE’s.Some of my achievements:- Deployed a new engagement framework for SE to Sales Manager alignment. Resulted in deep relationships with the team highly focused on driving team based revenue. Increased SE productivity by 20% on average, and in one case by 80%.- SE based revenues also increased based on deeper alignment with the team. Increases of 200% quarter over quarter were not uncommon. This was also reflected in the high performance of the sales organization and was instrumental in Rackspace's growth during this time.

San Antonio, Texas, Us

Relocated to the USA as Director of Global Sales Operations.Some of my achievements:- Deployed ClearSlide across the global business. Clearslide dramatically reduced complexity of online customer engagements. This was achieved by the simple screen sharing capabilities, email tracking & Salesforce integration. ROI figures indicated a ~5% reduction in time per rep per month.- Delivered Rackspace's first global RoE. This was a significant milestone in the deployment of our Global Account Management strategy, and highly tuned prospecting methodology. Reduced rep splits by 90%.- In partnership with IT delivered improvements in homegrown CPQ tool. Centralized pricing, approvals and product catalog management. Reduced error rates significantly (up to 80% in some cases), decreased implementation related breach of SLA credits by 20%.

San Antonio, Texas, Us

Lead Sales Operations & Sales Support organization which included CRM, revenue reporting, incentives & compensation, pre-sales, professional services and sales training.Started as the first SE, create the EMEA SE org with a 12 strong team by 2011. The team supported all aspects of sales engagements and were instrumental to securing all of our most complex and valuable customer opportunities. This team played a significant part of Rackspace's incredible growth between 2002 & 2009.Replaced Goldmine CRM with Onyx, and then implemented Salesforce as part of our global CRM strategy. In addition we deployed Xactly Incent as our compensation package. Built three teams around the platforms responsible for CRM administration, revenue reporting, compensation and order validation.Built the first successful professional services organization for Rackspace globally. The team was responsible for securing some of our largest customers by providing highly customized development and product implementation services. For example, this team piloted MySQL & Postgres clustering which eventually became a standard offering for the business. I built the team as a profit center with P&L, hit 104% of target in our first year and continued that trend until I relocated.Built sales training from the ground up. Our dedicated EMEA training program spanned 60 days with time-to-first-call in a month. Coaching and mentoring played a significant part in employee retention and reinforcement of sales skills.

Midrand, Gauteng, Za

Snr Solutions EngineerAxiz are the largest Intel distributor in South Africa. I was responsible for 3 primary functional areas:Solutions Design: Support complex sales cycles which included analyzing technical requirements, specifying hardware based on current and future state needs.Functional Expert: Specialized in Intel Server hardware and Intel Networking products, also Small Business Network devices. National escalation for all level 3 re-seller support requests the across networking product line. Provide training both internally and to our re-seller network to enable greater traction in the market for new products.Demo Facility Manager: Manage the demo facility, budget, tracking all demo stock sent to re-sellers, building training material. Lead presenter for both resellers and end users on all new technology spanning compute, network, complex storage and small business solutions.

Certificate Of General Management, Business Administration, Management And Operations

Cssgb - Lean/Six Sigma Green Belt, Operational Excellence & Process Improvement

Msce + I, Microsoft Nt4

Cost & Management Accounting, Cost And Management Accounting Fundamentals