Terrence Smith Email & Phone Number

Charlotte, Nc, Us

United States

Charlotte, North Carolina, United States

- Investigates Open Door complaints and provides management recommendations as needed (50+ cases)- Consistently applies internal investigation best practices- Partners with managers and field human resources to ensure consistent application of policy, practices, and initiatives- Advises, coaches, and guides managers on disciplinary issues including misconduct, policy or practice violations, corrective actions, and termination- Reviews challenged termination decisions and disciplinary decisions for fairness, consistency, and potential legal liability- Makes recommendations to resolve employee concerns that promote a fair, equitable, and inclusive workplace- Ensures that legal requirements are met in terms of employee relations to minimize exposure to liability- Utilizes high-level judgment and risk recognition skills to appropriately identify and estimate legal and reputational risk- Analyzes and protects highly confidential and sensitive information with the appropriate level of discretion- Conducts analysis of investigation case data to recognize and report trends monthly, quarterly, and at year-end

Charlotte, North Carolina, United States

- Appropriately routed employee relation issues- Partnered with the corporate recruiting team by managing the onboarding process for new hires/contractor conversions as well as by submitting the requisition forms for newly open positions- Managed sensitive and confidential information (i.e. employee severance, terminations, corrective action, etc.)- Conducted new employee orientation and monitor the onboarding process- Assisted the HR Manager with escalated employee policy violation issues such as the working from home policy or the fraudulent timekeeping policy- Partnered with managers and field human resources to ensure consistent application of policy, practices, and initiatives- Made recommendations to resolve employee concerns in regards to pay, benefits, and or HR policy.- Processed ADA accommodation requests from the initial inquiry through to the approval.

Charlotte, North Carolina, United States

- Served as Employee Services Center (ESC) lead for the Severance and Quality Control teams- Supported HR field personnel by providing guidance on the use of HR systems and data and ESC processes and procedures- Conducted Quality Assurance reviews of data transactions processed by the ESC, Navisite (India), and HR field personnel- The initial point of contact for escalations dealing with severance, PeopleSoft, and payroll issues within the ESC- The ESC subject matter expert for all things related to Severance and HR self-service tool- Trained and developed new hire and contract processors in their everyday procedures- Provided process improvement suggestions and their implementation- Responsible for the QC process regarding the India Team’s self-service and records management transactions and reporting metrics- Actively assisted the Supervisor and Sr. Manager with escalations in the areas of QC, Severance, HRSST, RMS, and the NaviSite team

Charlotte, North Carolina, United States

- Accurately entered and processed data with several business systems/applications, including HR data (PeopleSoft), applicant tracking system (Brass Ring), case management tracking (HR Helpdesk), and vendor websites- Entered data transactions into PeopleSoft and Case Management- Partnered with Payroll, HR Information Services (HRIS), and local HR in correcting employee records in PeopleSoft- Provided review, imaging, indexing, and retrieving of Employee Personnel File documents using an electronic document management system- Coordinated and executed mass data changes (in PeopleSoft) with field HR, Payroll, and HRIS

Charlotte, North Carolina, United States

- Worked in a heavy call center environment answering between 120 and 250 inbound calls on a daily basis (as a department).- Coordinated and administered the Company’s leave of absence (LOA) cases, which included FMLA, ADA, personal and military leave- Coordinated short term/long term disability (STD/LTD) and worker’s compensation- Acted as liaison for employee and manager in order to address and advised of any concerns regarding ongoing STD/LTD status updates as necessary- Provided notification to manager regarding leave duration, WC status, payroll processes along with LOA policy and procedures- Reviewed LOA requests and made approval decisions based on established Federal Law and Company policy guidelines

Charlotte, North Carolina, United States

- Heavily involved in the recruiting and new-hire staffing processes including new hire orientation- Managed the day-to-day activities of 30+ associates (2 teams) including time and attendance, policy and procedure administration, and weekly pay processes as well as disciplinary actions- Participated on the manager's line and handled escalated issues and conditions that involved time-sensitive or critical resolutions- Handled incoming calls from clients' employees and managers in relation to healthcare benefits, 401K savings, life benefits, retirement plans, FMLA, Leave of Absence, and Payroll- Worked through various HR issues such as recruiting, severance, death benefits processing, compensation (salary administration), system accesses, reporting, and exit interviews

Charlotte, North Carolina, United States

- Conducted employee-related investigations- Coordinated the administration of all Leave of Absence programs and processes- Conducted employee and supervisor training including benefits, policies and procedures and prevention of harassment and discrimination- Assisted in the management and execution of bonus plans, merit processes, and performance management- Effectively communicated and executed necessary changes to policies and procedures

Associate Of Arts - Aa, Christian Ministry And Bibilical Studies

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